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Call Center Operations Manager Jobs in Lubbock, TX

Amazon

Data Center Facilities Manager

Lubbock, TX · On-site

$143K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Lubbock, TX · On-site

$143K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Amazon

Data Center Facilities Manager

Lubbock, TX

$143K/yr

In this pivotal role, you'll be the guardian of our data center operations, driving reliability and ... Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ...

Texas Tech Credit Union

Service Center Agent

Lubbock, TX · On-site

$13 - $17/hr

Service Center Agent Lubbock Operations Campus - Lubbock, TX 79424 End Date 08/19/2026 Overview ... Document all call information according to standard operating procedures. * Responsible for ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lubbock, TX

Call Center Operations Manager information

See Lubbock, TX salary details

$27.1K

$63.3K

$116.4K

How much do call center operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center operations manager in Lubbock, TX is $63,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $78,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Lubbock, TX?

For Call Center Operations Manager jobs in Lubbock, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Lubbock, TX look for?

The top searched job categories for Call Center Operations Manager jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Call Center Operations Manager jobs?

Cities near Lubbock, TX with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Lubbock, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,278 per year, or $30.4 per hour.

Bilingual Call Center Representative

Perdue Brandon Fielder Collins & Mott

Lubbock, TX • On-site

$15/hr

Other

Re-posted 11 days ago

Job description

Bilingual Call Center Representative

Call Center

Lubbock, TX, USA

15.00 per hour

Part Time

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.

Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent tax accounts through varying communication methods and possible suit preparation.

We pay our Call Center Representatives a competitive wage of $15.00/hour.

Essential Job Functions:

  • Receive high volume of inbound phone calls
  • Make outbound calls to account owners
  • Track correspondence sent, received or requiring further action in account management system
  • Research owner contact information as needed
  • Meet daily, weekly and monthly production objectives
  • Be accountable for call quality, attendance, and adherence to work schedule results

Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred)

Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred)

Competencies / Skills

Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability

Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals

Work Environment

This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews

Are you ready to join our team? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Apply