Vp Call Center Operations Remote Jobs in Austin, TX

Position Summary

The Vice President, Clinical Operations is responsible for the strategic leadership and operational oversight of AMC Health’s clinical operations supporting Remote Patient Monitoring (RPM) and virtual care programs.

This role ensures the effective delivery of clinical services through optimized workflows, strong operational infrastructure, and collaboration with clinical leadership. The Vice President will drive clinical program performance, support high-quality patient outcomes, and ensure operational scalability as AMC Health continues to expand its virtual care offerings.

The VP will partner closely with Medical Directors, Product, Technology, Data Science, and Client Success teams to support program implementation, clinical workflow optimization, and operational excellence across the organization.

Essential Job Functions

Clinical Operations Leadership

• Provide leadership and oversight for clinical operations supporting remote patient monitoring and virtual care programs.
• Develop operational strategies that support scalable clinical program delivery and improved patient outcomes.
• Ensure clinical operations are aligned with organizational goals and regulatory requirements.
• Lead initiatives that improve operational efficiency and clinical program performance.

Clinical Program Oversight

• Oversee the operational implementation and performance of clinical programs across multiple markets.
• Ensure clinical teams are supported with efficient workflows, processes, and operational resources.
• Collaborate with medical leadership to support effective care delivery models.
• Support the expansion and scaling of clinical services as the organization grows.

Clinical Workflow Optimization

• Evaluate and improve clinical workflows supporting patient monitoring, care coordination, and intervention.
• Develop standardized operational procedures supporting clinical teams.
• Identify opportunities to streamline clinical processes and improve efficiency.

Quality & Compliance

• Ensure alignment with clinical quality standards, regulatory requirements, and organizational policies.
• Support monitoring of clinical quality indicators and program outcomes.
• Collaborate with compliance and clinical leadership to ensure regulatory adherence.

Data & Performance Management

• Establish operational metrics and KPIs supporting clinical program performance.
• Monitor performance data to identify trends and opportunities for improvement.
• Partner with Business Intelligence and Data Science teams to develop dashboards and reporting tools.

Technology Integration

• Support the effective use of care management systems, EHR platforms, and remote patient monitoring technologies.
• Collaborate with Product and Technology teams to improve system functionality and clinical workflow integration.
• Promote adoption of digital tools that enhance care delivery and operational efficiency.

Cross-Functional Collaboration

• Partner with Medical Directors, Product, Technology, Sales, and Client Success teams to ensure successful program delivery.
• Align clinical operations with product capabilities and client needs.
• Contribute to strategic initiatives supporting organizational growth.

Competencies Required for the Role

• Healthcare clinical operations leadership
• Clinical workflow design and process optimization
• Strategic thinking and program development
• Data-driven decision making and operational analytics
• Cross-functional collaboration and stakeholder management
• Strong communication and leadership skills
• Ability to lead distributed teams in a remote environment

Experience, Education & Technical Requirements

• Minimum 10–12 years of healthcare leadership experience, including clinical operations management.
• Experience managing care management, population health, telehealth, or remote patient monitoring programs preferred.
• Demonstrated experience improving clinical workflows and operational performance.
• Experience leading multi-site or multi-state clinical programs preferred.
• Strong analytical and operational leadership skills.

Technology Experience

Experience with healthcare technology platforms such as:

• Electronic Health Records (EHR) or care management systems
• Remote patient monitoring platforms
• Clinical workflow and documentation systems
• Data analytics and reporting platforms (Tableau, Power BI, or similar)

Physical Demands & Work Environment

• Primarily a sedentary role requiring prolonged computer use and virtual communication.
• Extensive collaboration with distributed teams in a remote work environment.
• Occasional travel may be required for leadership meetings or program initiatives.

ADA & Compliance Statement

In accordance with the Americans with Disabilities Act (ADA), this job description outlines the essential functions of the role. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

The incumbent is responsible for complying with all company policies, procedures, and applicable laws and regulations.