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Remote Call Center Agent Jobs in Austin, TX (NOW HIRING)

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is ... This candidate will be active in our client's Call Center queue taking calls from all employees ...

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Remote Call Center Agent information

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How much do remote call center agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote call center agent in Austin, TX is $16.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.51 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Austin, TX as of August 2026, with employment types broken down into 68% Full Time, 16% Part Time, 2% Temporary, and 14% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $34,881 per year, or $16.8 per hour.

Call Center Representative

People's Community Clinic

Austin, TX • Remote

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.  

Location: Remote

Compensation: $16.00- $18.00 per hour based on experience and qualifications.


Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

  • Answer all incoming calls in a timely, professional, and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain the registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voicemail and assist callers as needed
  • Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines

Education:  High school diploma/GED required. Some college preferred.
 
Experience:  Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred. 
 
Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment 
 
Our Benefits Include:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer-paid Life Insurance
  • Employer-paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

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