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Virtual Call Center Agent Jobs in Austin, TX (NOW HIRING)

Star Club Corp

Call Center Agent

Austin, TX

$3.7K - $4.4K/mo

Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, understand their needs, and promote relevant products and services. This role is ideal ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders. * Administer and support additional company phone systems to ensure ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders. * Administer and support additional company phone systems to ensure ...

Excel Fitness

MSC Agent

Austin, TX · On-site

$15/hr

Member Support Center (Call Center) Compensation : $15.00 per hour *This is an in-office position, not a remote position * Applicants selected for this position must be able to attend our 2-week paid ...

CAPPS

TMB - 26-503-54 Call Center Analyst I

Austin, TX · On-site

$4.0K/mo

Call Center Analyst I Classification: License and Permit Spec II Job Code: 0172 Position Number ... Virtual job interviews can be requested. MILITARY If selected for the position the following must ...

New

Compass

Agent Experience Manager

Austin, TX · On-site

$14.75 - $19.50/hr

Please note: this role is 100% in-office in Austin, TX As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Austin, TX

Virtual Call Center Agent information

See Austin, TX salary details

$10

$17

$24

How much do virtual call center agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual call center agent in Austin, TX is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.85 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Austin, TX?

The most popular types of Call Center Agent jobs in Austin, TX are:

What are popular job titles related to Virtual Call Center Agent jobs in Austin, TX?

For Virtual Call Center Agent jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Austin, TX look for?

The top searched job categories for Virtual Call Center Agent jobs in Austin, TX are:

What cities near Austin, TX are hiring for Virtual Call Center Agent jobs?

Cities near Austin, TX with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Austin, TX as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,170 per year, or $16.4 per hour.

Call Center Agent

Star Club Corp

Austin, TX

$3.7K - $4.4K/mo

Full-time

Re-posted 28 days ago

Job description

About Us

Star Club Corp was founded with a clear vision: to create a company that blends strategy, innovation, and execution into one seamless experience. What started as a focused initiative has evolved into a structured and scalable organization committed to delivering excellence at every level.

Job Summary

We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, understand their needs, and promote relevant products and services. This role is ideal for individuals who enjoy phone-based communication, building relationships, and working toward measurable customer service and sales goals.

Responsibilities

  • Present products and services clearly and professionally.

  • Identify customer needs and recommend appropriate solutions.

  • Follow up with prospective customers to develop sales opportunities.

  • Answer customer questions and provide accurate product information.

  • Build positive customer relationships and encourage repeat business.

  • Maintain accurate records of calls, customer interactions, and leads.

  • Support customer acquisition and promotional initiatives.

  • Work toward individual and team performance goals.

  • Collaborate with team members to improve customer engagement.

  • Participate in ongoing sales training and professional development.

Qualifications

  • High school diploma or equivalent required.

  • Strong verbal communication and active listening skills.

  • Confident and comfortable speaking with customers by phone.

  • Goal-oriented and motivated by performance.

  • Strong persuasion and relationship-building abilities.

  • Excellent organizational and multitasking skills.

  • Reliable, adaptable, and self-motivated.

  • Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.