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Call Center Manager Jobs in Austin, TX (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Call Center Representative Location: Austin TX 78727 Duration: 10+ Months Contract Pay Rate: $20/hr ... Performs other duties as may be assigned by management. Attains and maintains strict required ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated ... Familiarity with CRM systems and customer service software is an advantage. * Ability to handle ...

Ascension

Call Center Supervisor

Austin, TX · On-site

Call Center & Patient Services Schedule: Sunday - Saturday 8:00a - 4:30p w/ rotating weekends How ... of leadership or management experience preferred. Life at Ascension: Where purpose meets ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCForward

Call Center Representative

Austin, TX · On-site

$18 - $20/hr

Call Center Representative Worksite: Austin, TX Duration: 10+ months with possible extension Start ... Performs other duties as may be assigned by management. Attains and maintains strict, required ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards ... Performs other duties as may be assigned by management." Additional Information : Health - Local ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ... and management Strong problem solving abilities Ability to work under pressure Strong ...

62ML

Call Center Representative

Austin, TX

$3.7K - $4.4K/mo

Job Summary We are seeking a motivated and sales-focused Call Center Representative to connect with prospective and existing customers, identify their needs, and promote relevant products and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Austin, TX

Call Center Manager information

See Austin, TX salary details

$29.2K

$63.3K

$108.5K

How much do call center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for call center manager in Austin, TX is $63,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Austin, TX?

The most popular types of Call Center jobs in Austin, TX are:

What are popular job titles related to Call Center Manager jobs in Austin, TX?

For Call Center Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Austin, TX look for?

The top searched job categories for Call Center Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Call Center Manager jobs?

Cities near Austin, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Austin, TX as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $63,273 per year, or $30.4 per hour.

Call Center Manager Off Brodie Lane-Sunset Valley

ELITE VISON GROUP LLC

Austin, TX • On-site

$18 - $21/hr

Full-time

PTO

Re-posted 9 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
 
Job Summary
We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, monitoring key performance indicators, and tracking and reporting on productivity.
Responsibilities 
  • Hire, train, and manage call center employees capable of providing excellent customer service
  • Oversee call center operations, making improvements to telephone skills and other procedures
  • Create goals and objectives for the call center and document performance using key performance indicators
  • Develop and implement policies and procedures that maximize productivity
  • Prepare and present reports on call center statistics to upper management
 
Qualifications
  • High school diploma/GED is required, college experience is preferred
  • Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
  • Previous experience as a call center manager or in a similar managerial position
  • Strong grasp of customer service metrics and key performance indicators in a call center setting 
  • Knowledge of budgeting, reporting, and basic financial analysis concepts
  • Highly skilled in Microsoft Office and call center software
  • Excellent verbal, written, and interpersonal communication skills