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Remote Call Center Representative Jobs in Austin, TX

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Remote Customer Service Representative

Kyle, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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How much do remote call center representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote call center representative in Austin, TX is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.12 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in Austin, TX? The most popular types of Call Center Representative jobs in Austin, TX are:
What are popular job titles related to Remote Call Center Representative jobs in Austin, TX? For Remote Call Center Representative jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Austin, TX look for? The top searched job categories for Remote Call Center Representative jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Call Center Representative jobs? Cities near Austin, TX with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Austin, TX as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,160 per year, or $16.9 per hour.

Call Center Representative

People's Community Clinic

Austin, TX • Remote

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.  

Location: Remote

Compensation: $16.00- $18.00 per hour based on experience and qualifications.


Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

  • Answer all incoming calls in a timely, professional, and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain the registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voicemail and assist callers as needed
  • Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines

Education:  High school diploma/GED required. Some college preferred.
 
Experience:  Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred. 
 
Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment 
 
Our Benefits Include:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer-paid Life Insurance
  • Employer-paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

Apply