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Virtual Call Center Representative Jobs in Austin, TX

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Call Center Representative Location: Austin TX 78727 Duration: 10+ Months Contract Pay Rate: $20/hr on W2 Skills Description Six months high volume inbound contact center experience within the last ...

BCForward

Call Center Representative

Austin, TX · On-site

$18 - $20/hr

Call Center Representative Worksite: Austin, TX Duration: 10+ months with possible extension Start Date: 10/05/2026 Pay Rate: $20.00/hour on W2 Must be available for any 8-hour shift from 7 am to 7 ...

Star Club Corp

Call Center Representative

Austin, TX

$3.7K - $4.3K/mo

Job Summary We are seeking a motivated and sales-focused Call Center Representative to connect with prospective and existing customers, identify their needs, and promote relevant products and ...

Posted today

62ML

Call Center Representative

Austin, TX

$3.7K - $4.4K/mo

Job Summary We are seeking a motivated and sales-focused Call Center Representative to connect with prospective and existing customers, identify their needs, and promote relevant products and ...

3 Day Blinds

Call Center Representative

Austin, TX

$18 - $19.50/hr

Experience in a call center environment is preferred What's in it for you? * Hourly rate range: $18.00 - $19.50 * In addition to competitive pay, you'll receive benefits including medical, dental ...

Express Employment Professionals

Be Seen First

Outbound Call Center Representative

Cedar Park, TX · On-site

$18 - $20/hr

Express Employment Professionals is partnering with a commercial cleaning company in the Greater Austin area to hire an Outbound Call Center Representative . This role supports the sales team by ...

BCForward

Inbound Call Center Representative

Austin, TX · On-site

$20/hr

Position: Customer Service Representative Worksite: Austin, TX Duration: 11 months (Possible ... Transfer callers to appropriate Call Center units when necessary. * Meet individual performance ...

Serco

Call Center Rep - Temporary

Austin, TX · On-site

$15.25 - $19.75/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

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Virtual Call Center Representative information

See Austin, TX salary details

$10

$17

$24

How much do virtual call center representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for virtual call center representative in Austin, TX is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the most commonly searched types of Call Center Representative jobs in Austin, TX?

The most popular types of Call Center Representative jobs in Austin, TX are:

What cities near Austin, TX are hiring for Virtual Call Center Representative jobs?

Cities near Austin, TX with the most Virtual Call Center Representative job openings:

Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in Austin, TX as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,160 per year, or $16.9 per hour.

Call Center Representative

BCForward

Austin, TX • On-site

$20/hr

Contractor

Medical, Dental, Vision

Re-posted 23 hours ago

Job description

BCforward is currently seeking a highly motivated Call Center Representative – Austin TX 78727


Job Title: Call Center Representative

Location: Austin TX 78727

Duration: 10+ Months Contract

Pay Rate: $20/hr on W2


Skills Description

Six months high volume inbound contact center experience within the last 12 months.


Would be nice to have skills:

Microsoft Office experience

Effective at multi-tasking


Roles and responsibilities:

Must be available for any 8 hour shift from 7 am to 7 pm.

We are unable to accommodate schedule change requests during the first 90 days.


This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.

Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs.

Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Attains and maintains strict required attendance and performance metrics.


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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