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Virtual Call Center Representative Jobs (NOW HIRING)

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Motor Works Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Call Center Representative First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking to hire a part-time Call Center Representative to join our team. Are you an excellent ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills,experience and education of the ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

At Your School (AYS, Inc.)

Call center representative

$16.50 - $20.50/hr

Call Center Representative Indianapolis, Indiana, United States Remote Job Title: Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for ...

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Virtual Call Center Representative information

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How much do virtual call center representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What cities are hiring for Virtual Call Center Representative jobs?

Cities with the most Virtual Call Center Representative job openings:

What are the most commonly searched types of Call Center Representative jobs?

The most popular types of Call Center Representative jobs are:

What states have the most Virtual Call Center Representative jobs?

States with the most job openings for Virtual Call Center Representative jobs include:

Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Work From Home - Virtual Outbound Call Center Representatives

Windy City Call Center

Remote

$15 - $17/hr

Other

PTO

Re-posted 29 days ago

Job description

Virtual Call Center Representative

We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment.

We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive.

About the Position

As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved.

This is a remote position that requires focus, consistency, and professionalism.

Schedule

• Monday through Friday between 9:00 AM and 7:00 PM Central Time

• One weekend day required (minimum of 4 hours)

• Fixed schedule, but you may build within company hours

Requirements

• Outbound call center experience is required

• Strong communication and listening skills

• Professional and courteous phone presence

• Ability to meet and exceed goals and performance metrics

• Comfortable multitasking between phone conversations and computer systems

• 35 WPM minimum typing speed

• Quick to apply feedback and eager to improve

• Reliable and self-motivated with a positive team attitude

• Able to commit to a consistent Full time work schedule

Pay and Benefits

$15.00 – $17.00 per hour based on experience

Pay increase after 30 days of employment

Paid Time Off (PTO) after 90 days for both full-time and part-time employees

Paid online training

Career advancement opportunities – many of our team members have moved into management roles

Home Office and Technical Requirements

You will log into our system from home using your own computer and internet connection. No personal phone is required.

All applicants must meet the following technical requirements:

• High-speed wired internet connection (Wi-Fi not accepted; must plug directly into modem)

• Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor

• Webcam for virtual meetings and training

• Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers

• Headset provided after hire

Apply