CA$15.90/hr
We are hiring Remote Call Center Representatives to provide outstanding customer support and service from a home-based environment. This role is ideal for individuals who are adaptable, professional ...
Quick apply
CA$15.90/hr
We are hiring Remote Call Center Representatives to provide outstanding customer support and service from a home-based environment. This role is ideal for individuals who are adaptable, professional ...
CA$15.90/hr
We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...
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CA$15.90/hr
We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...
CA$15.90/hr
We are seeking motivated Remote Outbound Call Center Representatives to engage with customers and prospects through outbound calls. This role is ideal for individuals who are persuasive, goal ...
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CA$15.90/hr
We are seeking motivated Remote Outbound Call Center Representatives to engage with customers and prospects through outbound calls. This role is ideal for individuals who are persuasive, goal ...
CA$15.90/hr
Join our team as a Remote Inbound Call Center Representative , where you'll be the first point of contact for customers seeking assistance. This role is ideal for individuals who excel at problem ...
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CA$15.90/hr
Join our team as a Remote Inbound Call Center Representative , where you'll be the first point of contact for customers seeking assistance. This role is ideal for individuals who excel at problem ...
CA$15.90/hr
We are urgently hiring Work-at-Home (WAH) Call Centre Representatives to join our remote support team. If you're ready to start immediately and have a passion for helping people, this is a great ...
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CA$15.90/hr
We are urgently hiring Work-at-Home (WAH) Call Centre Representatives to join our remote support team. If you're ready to start immediately and have a passion for helping people, this is a great ...
We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish. If you're fluent in both languages and enjoy helping people, we want to hear from you!
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We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish. If you're fluent in both languages and enjoy helping people, we want to hear from you!
We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese. If you're fluent in both languages and enjoy helping people, we want to hear from you!
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We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese. If you're fluent in both languages and enjoy helping people, we want to hear from you!
We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and French. If you're fluent in both languages and enjoy helping people, we want to hear from you! To ...
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We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and French. If you're fluent in both languages and enjoy helping people, we want to hear from you! To ...
We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. If you're fluent in both languages and enjoy helping people, we want to hear from you! To ...
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We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. If you're fluent in both languages and enjoy helping people, we want to hear from you! To ...
CA$15.90/hr
We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...
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CA$15.90/hr
We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect ...
CA$15.90/hr
We are looking for driven Remote Call Centre Sales Agents to join our virtual sales team. This role is ideal for individuals who are persuasive, energetic, and passionate about helping customers find ...
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CA$15.90/hr
We are looking for driven Remote Call Centre Sales Agents to join our virtual sales team. This role is ideal for individuals who are persuasive, energetic, and passionate about helping customers find ...
CA$15.90/hr
Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients all from the comfort of your home. This role is perfect for empathetic ...
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CA$15.90/hr
Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients all from the comfort of your home. This role is perfect for empathetic ...
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
The Bilingual Product Support Representative - Contact Center is responsible for supporting Brandt ... Inbound call center experience is considered an asset. What We Offer * Competitive compensation: we ...
The Bilingual Product Support Representative - Contact Center is responsible for supporting Brandt ... Inbound call center experience is considered an asset. What We Offer * Competitive compensation: we ...
Responsible Gaming Representative
Moncton, NB · On-site
Responsible Gaming Representative On-site, Casino New Brunswick LanguageRequirement: Bilingual ... This is why we partner with Casino New Brunswick to run the Responsible Gaming Information Centre: ...
Responsible Gaming Representative
Moncton, NB · On-site
Responsible Gaming Representative On-site, Casino New Brunswick LanguageRequirement: Bilingual ... This is why we partner with Casino New Brunswick to run the Responsible Gaming Information Centre: ...
Remote - Customer Service Representative
Moncton, NB · Remote
CA$19.35/hr
Virtual paid training * Comprehensive benefits package (medical, vision, and dental) * Employee ... Answer incoming telephone inquiries in accordance with Call Center guidelines. * Follow up on ...
Remote - Customer Service Representative
Moncton, NB · Remote
CA$19.35/hr
Virtual paid training * Comprehensive benefits package (medical, vision, and dental) * Employee ... Answer incoming telephone inquiries in accordance with Call Center guidelines. * Follow up on ...
Virtual Call Center Representative information
What is a virtual call center representative?
Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.
What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?
To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.
What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?
Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.
What is the difference between Virtual Call Center Representative vs Customer Service Agent?
| Feature | Virtual Call Center Representative | Customer Service Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in customer service | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Remote, home-based call center setup | Remote or in-office customer service centers |
| Industry Usage | Common in call centers handling outbound/inbound calls | Used across various industries for customer support roles |
| Job Focus | Handling calls, providing product/service info, troubleshooting | Assisting customers, resolving issues, processing orders |
The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.
What are the most commonly searched types of Call Center Representative jobs in New Brunswick?
The most popular types of Call Center Representative jobs in New Brunswick are:
What cities in New Brunswick are hiring for Virtual Call Center Representative jobs?
Cities in New Brunswick with the most Virtual Call Center Representative job openings:
Remote Call Center Representative
Remote
MCI Careers •Â
Computer and Electronic Product Manufacturing • 1 - 5K employees1,001 - 5,000 employees
CA$15.90/hr
Full-time
Re-posted 28 days ago
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are hiring Remote Call Center Representatives to provide outstanding customer support and service from a home-based environment. This role is ideal for individuals who are adaptable, professional, and enjoy helping others through phone-based interactions.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:- Answer inbound customer calls in a professional and courteous manner.
- Assist with inquiries, complaints, and service-related issues.
- Provide accurate information about products, services, and policies.
- Document customer interactions and feedback in the system.
- Follow company procedures and escalate complex issues when necessary.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older.
- High school diploma or equivalent required.
- Previous customer service or call center experience preferred.
- Strong verbal communication and active listening skills.
- Ability to work independently in a remote setting.
- Reliable internet connection and a quiet workspace.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US