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Virtual Call Center Representative Jobs in West Virginia

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV **THIS IS NOT A REMOTE POSITION** Pay: $13/hour + Double Pay on Holidays Schedule: Have to be able to ...

Napolis

Call Center Representative

Parkersburg, WV

$10 - $12/hr

Call Center Representative Pay rate: Starts $10.00 an hour, two weeks pay increase $11.00 an hour, two more weeks pay increase $12.00 an hour; if performing exceptional service experience for the ...

Napolis

Call Center Representative

Parkersburg, WV

$10 - $12/hr

Call Center Representative Pay rate: Starts $10.00 an hour, two weeks pay increase $11.00 an hour, two more weeks pay increase $12.00 an hour; if performing exceptional service experience for the ...

Wal-Bon of W VA Inc

Call Center Representative

Parkersburg, WV · On-site

$15.75 - $19.75/hr

This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service, and provides an exceptional service experience for the customer.

MCI Careers

$14.75 - $18.25/hr

Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you ...

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Virtual Call Center Representative information

See West Virginia salary details

$8

$13

$19

How much do virtual call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center representative in West Virginia is $13.87, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $14.90 per hour, depending on experience, location, and employer.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the most commonly searched types of Call Center Representative jobs in West Virginia?

The most popular types of Call Center Representative jobs in West Virginia are:

What cities in West Virginia are hiring for Virtual Call Center Representative jobs?

Cities in West Virginia with the most Virtual Call Center Representative job openings:

    Virtual Call Center Representative jobs near you
    Infographic showing various Virtual Call Center Representative job openings in West Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $28,843 per year, or $13.9 per hour.

    Call Center Rep.

    Justice Federal Credit Union

    Bridgeport, WV • On-site

    $15.10 - $25.72/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 13 days ago

    Job description

    Call Center Representative — Be the Voice That Makes a Difference

    As a Call Center Representative, you’ll be the trusted voice our Members rely on for clarity, support, and exceptional service.

    If you thrive on fast‑paced problem‑solving, love helping people, and want to be part of a high performing organization, this role is calling your name.

    Justice Federal Credit Union has been recognized as a Best Credit Union to Work For four years running—and is also named as one of the Best Places to Work for Women in 2025, and one of America’s Best Workplaces in 2026.

    What You’ll Do:

    • Troubleshoot issues with confidence, patience, and a Member driven mindset
    • Deliver friendly, efficient, and accurate assistance across phone and digital channels
    • Perform account transactions in accordance with security, regulatory, and compliance standards
    • Use active listening and a sales and service approach to guide and educate Members about products and services to meet their needs

    Why You’ll Love Working Here:

    • A culture where your work truly matters
    • Hybrid work eligibility after your introductory period
    • Monday–Friday schedule — no nights, no weekends
    • Competitive pay, strong benefits, and development opportunities

    Position Requirements:

    • A High School Diploma or GED
    • Minimum of one month of similar or related experience
    • Prior call center or financial industry experience is a plus
    • Strong organization skills, attention to detail and follow-through
    • Intermediate level computer skills to include Microsoft Office 365 (Word, Excel, Outlook, and Teams)
    • Ability to use a computer, phone printer, scanner/copier, sitting or standing for extended periods, pushing, pulling, and possibly lifting up to 50 pounds

    Employee Benefits Include:

    • Flexible Spending Accounts
    • Basic and Voluntary Life Insurance
    • Medical / Dental / Vision Insurance
    • 12 Paid Holidays (includes Birthday)
    • Generous Paid Time Off Policy (PTO)
    • Corporate Bonus (based on organizational goals)
    • Retirement Savings Plans with 6% Employer Match
    • And more!

    This position is posted on an evergreen basis to maintain a pipeline of strong candidates for current and future openings.

    Justice Federal does not provide Visa sponsorship to employees or candidates.

    Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size. 

    Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.

    Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.

    Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.

    Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.