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Remote Call Center Representative Jobs in West Virginia

GDIT

Call Center Speech Analyst - REMOTE!

WV · On-site +1

$50K - $66K/yr

Prior experience working in a call center or customer service environment. Technical Skills ... Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our ...

shentel

Customer Service & Sales Representative

Omar, WV · Remote

$80K - $100K/yr

Location: Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland ... call center experience * Strong communication and problem-solving skills * Ability to navigate ...

Experian

Insurance Sales Agent - Remote

Charleston, WV · Remote

Do you thrive in a fast-paced, remote environment where your sales skills are rewarded and your ... Broker or call center experience. * A comprehensive understanding of Auto and Home Insurance ...

New

TransPerfect

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

Experian

Do you thrive in a fast-paced, remote environment where your sales skills are rewarded and your ... Broker or call center experience. * A comprehensive understanding of Auto and Home Insurance ...

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How much do remote call center representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote call center representative in West Virginia is $13.87, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $14.90 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in West Virginia?

The most popular types of Call Center Representative jobs in West Virginia are:

What are popular job titles related to Remote Call Center Representative jobs in West Virginia?

For Remote Call Center Representative jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Representative jobs in West Virginia look for?

The top searched job categories for Remote Call Center Representative jobs in West Virginia are:

What cities in West Virginia are hiring for Remote Call Center Representative jobs?

Cities in West Virginia with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in West Virginia as of August 2026, with employment types broken down into 69% Full Time, 13% Part Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $28,843 per year, or $13.9 per hour.

Call Center Representative (Remote) - Federal Law Enforcement (West Virginia)

Morgantown, WV • On-site, Remote

Universal Strategic Advisors LLC
Business Management Consulting • 1 - 10 employees
Learn more about Universal Strategic Advisors LLCexternal

$21 - $22/hr

Full-time

Posted 3 days ago

New

Job description

US Advisors is seeking Remote Call Center Representatives to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Responsibilities
  • Answer and track high-volume inbound calls in a federal contact center
  • Document calls and prepare detailed reports in government systems
  • Conduct database and open-source intelligence (OSINT) research
  • Route and escalate calls according to operational procedures
  • Maintain accuracy while handling sensitive or law-enforcement related information
  • Other duties, as assigned
Requirements
Required:
  • 3+ years of call center or contact center experience
  • Associates Degree
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information
  • Ability to work in a 24/7 operational environment, including nights and weekends
Preferred:
  • Experience operating in federal, DHS, ICE, or law enforcement environments.
  • Prior experience supporting contact/call center environments.
  • Experience with 24/7 operational environments.

Compensation
The expected hourly rate is $21.00- $22.00.
Additional Information
  • Client: Federal law enforcement agency
  • Clearance Requirement: Must be eligible for Public Trust clearance
  • Work Schedule: Full-time, remote (work from home) position located in the El Paso, TX metropolitan area; supporting 24/7/365 operations
  • Start Date: Immediate upon background approval

About US Advisors
US Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration-and we're looking for professionals who bring those same qualities to every project.
Equal Employment Opportunity Statement
US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

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