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Virtual Call Center Representative Jobs (NOW HIRING)

PeopleShare Inc

Call Center Representative

Whippany, NJ · On-site

$19 - $20.90/hr

Call Center Representatives We are seeking motivated and customer-focused Call Center Representatives to support patients within a fast-paced pharmacy environment. This role is ideal for candidates ...

Starion Bank

Virtual Banking Call Center Representative

$15.75 - $20.50/hr

Virtual Banking Call Center Representative Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast ...

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Doggett Freightliner

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Springdale, AR. The ideal ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

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Virtual Call Center Representative information

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How much do virtual call center representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What cities are hiring for Virtual Call Center Representative jobs?

Cities with the most Virtual Call Center Representative job openings:

What are the most commonly searched types of Call Center Representative jobs?

The most popular types of Call Center Representative jobs are:

What states have the most Virtual Call Center Representative jobs?

States with the most job openings for Virtual Call Center Representative jobs include:

Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Virtual Banking Call Center Representative

Starion Bank

Mandan, ND • On-site

$14.50 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Virtual Banking Call Center Representative

Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace, tech driven environment? If so, you would be an excellent fit at Starion!

Starion is seeking a Virtual Banking Representative in Mandan. Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation. Title and salary dependent on experience.

At Starion Bank, we're looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you'll feel valued and inspired to contribute your unique skills and experience.

The Virtual Banking Representative will:

  • Process and manage online accounts and consumer loans
  • Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more)
  • Enhance the customer experience while providing solutions to customers
  • Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
  • Serve all Starion Bank locations throughout North Dakota and Wisconsin

Virtual Banking Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as:

  • Quickly answer customer inquiries in a friendly and courteous manner
  • Deliver exceptional service
  • Provide first call resolution while following procedures that meet compliance guidelines
  • Identify and offer customers the products and services they need and want to succeed financially
  • Complete weekly tasks as assigned
  • Assist customers with navigating and troubleshooting various online products

Preferred Qualifications:

  • One or more years of customer service experience
  • Experience in a call center or customer service setting
  • General understanding of standard bank transactions as well as common products and services
  • Bilingual in English and Spanish desired but not required

Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Join our team and work at a bank recognized as "Best of the Best" by Independent Business magazine, "50 Best Places to Work" by Prairie Business magazine and "Top 10 Workplaces" by Bismarck-Mandan Young Professionals Network!

Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Apply