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Virtual Call Center Representative Jobs in Massachusetts

Nexxaworks

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Soni Resources

Call Center Representative

Stoughton, MA · On-site

$22.50/hr

We are seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will answer customer inquiries, resolve complaints, process orders, and ...

Soni Resources

Call Center Representative

Stoughton, MA · On-site

$22.50/hr

We are seeking a professional and customer-focused Call Center Representative to join our team. The successful candidate will answer customer inquiries, resolve complaints, process orders, and ...

Elevare Branding

Call Center Representative

Boston, MA · On-site

$35K - $39K/yr

Call Center Representative Elevare Branding is a growing company focused on creating meaningful brand experiences through strong communication, customer engagement, and professional representation.

Bay Shore Staffing

Call Center Representative

Brockton, MA · On-site

$22 - $24/hr

Call Center Representative - Temporary-to-Permanent Opportunity Locations: Brockton, Franklin, Lowell & Plymouth, MA Work Arrangement: 100% In-Office Pay: $22.00-$24.00 per hour Employment Type:

Posted today

Tufts Medicine

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that ...

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Virtual Call Center Representative information

See Massachusetts salary details

$11

$19

$27

How much do virtual call center representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual call center representative in Massachusetts is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.01 per hour, depending on experience, location, and employer.

What is a virtual call center representative?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by virtual call center representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the most commonly searched types of Call Center Representative jobs in Massachusetts?

The most popular types of Call Center Representative jobs in Massachusetts are:

What cities in Massachusetts are hiring for Virtual Call Center Representative jobs?

Cities in Massachusetts with the most Virtual Call Center Representative job openings:

Virtual Call Center Representative jobs near you
Infographic showing various Virtual Call Center Representative job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,689 per year, or $19.6 per hour.

Call Center Representative

Nexxaworks

Boston, MA • On-site

$17.50 - $21.75/hr

Other

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Job Description: We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA. This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

  • Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
  • Provide clear, accurate, and timely information about company services and processes.
  • Handle a high volume of calls while maintaining professionalism and efficiency.
  • Document customer interactions and update records in internal systems.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure resolution and satisfaction.

Qualifications:
Qualifications

  • Qualifications:
  • High School Diploma or equivalent (required).
  • Strong verbal communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer proficiency, including Microsoft Office and call center systems.
  • Ability to multitask and remain calm in a fast-paced environment.

Additional Information

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

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