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Remote Call Center Trainer Jobs in Austin, TX (NOW HIRING)

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is ... This candidate will be active in our client's Call Center queue taking calls from all employees ...

Liveops

Remote Customer Service Representative

Austin, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Trainer information

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How much do remote call center trainer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote call center trainer in Austin, TX is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.20 per hour, depending on experience, location, and employer.

What is a remote call center trainer?

A Remote Call Center Trainer is a professional who develops and delivers training programs to call center employees from a remote location. They use virtual tools and platforms to teach new hires and existing staff about customer service protocols, company products, communication skills, and software systems. Their role is crucial in ensuring that call center agents are well-prepared to handle customer interactions effectively. Remote trainers often conduct live training sessions, create e-learning modules, and assess employee performance to identify areas for improvement.

What are the key skills and qualifications needed to thrive as a remote call center trainer?

To thrive as a Remote Call Center Trainer, you need expertise in contact center operations, adult learning principles, and strong communication skills, usually backed by experience in training or customer service roles. Familiarity with virtual training platforms, learning management systems (LMS), and call center software is typically required. Outstanding interpersonal skills, adaptability, and motivational abilities help trainers engage remote teams and foster a positive learning environment. These skills ensure effective knowledge transfer, high employee engagement, and improved customer service performance across distributed teams.

How does a remote call center trainer effectively engage and support agents in a virtual environment?

Remote Call Center Trainers use a variety of digital tools such as video conferencing, interactive e-learning modules, and virtual breakout rooms to deliver engaging training sessions. They often schedule regular check-ins and provide real-time feedback to ensure agents are retaining key concepts and feel supported despite not being in a physical office. Building rapport and fostering team collaboration remotely can be a challenge, so trainers typically implement icebreakers, group discussions, and peer-learning activities to create a sense of community. Effective communication and adaptability are crucial, as trainers must quickly address technical issues or varying learning needs within a distributed team.

What is the difference between Remote Call Center Trainer vs Remote Customer Service Supervisor?

AspectRemote Call Center TrainerRemote Customer Service Supervisor
CredentialsTraining certifications, call center experienceCustomer service experience, leadership skills
Work EnvironmentRemote, training sessions, workshopsRemote, overseeing customer service teams
Employer & Industry UsageCall centers, BPO companies, corporate trainingCall centers, customer support departments
Search & Comparison IntentTraining roles, call center trainingSupervisory roles, customer service management

The Remote Call Center Trainer focuses on developing and delivering training programs for call center agents, ensuring they meet performance standards. In contrast, the Remote Customer Service Supervisor manages and oversees customer service teams, handling escalations and ensuring quality. Both roles require call center experience, but their primary functions differ: training versus supervision.

What are the most commonly searched types of Call Center Trainer jobs in Austin, TX?

The most popular types of Call Center Trainer jobs in Austin, TX are:

What are popular job titles related to Remote Call Center Trainer jobs in Austin, TX?

For Remote Call Center Trainer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Trainer jobs in Austin, TX look for?

The top searched job categories for Remote Call Center Trainer jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Call Center Trainer jobs?

Cities near Austin, TX with the most Remote Call Center Trainer job openings:

Remote Call Center Trainer jobs near you
Infographic showing various Remote Call Center Trainer job openings in Austin, TX as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 47% In-person, and 53% Remote job distribution, with an average salary of $51,001 per year, or $24.5 per hour.

Customer Service Representative - $15/hr - Remote Temp

Gallagher

San Marcos, TX • Remote

$15/hr

Full-time

Posted 14 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

217th of 315 rated insurance

Job description

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 

Overview

LIG, a division of Gallagher,  is seeking call center representatives to support our sales team in generating opportunities, handling call volume, and directing calls to the proper areas within the company.  This role will be part of the initial contact team for customers interested in the healthcare products that LIG offers.  We are looking for experienced individuals that have been successful in a remote/call center work environment.

Position Details: 

  • Pay - $15/hr
  • Hours - 2 shifts -  9am - 6pm EST and 10am - 7pm EST 
  • Fully Remote position - Equipment provided 
  • Temporary Position - Projected start date 9/28/26 to January 15, 2027

How you'll make an impact

Essential Duties and Responsibilities:

  • Receive inbound calls including transferred sales leads and calls from current and potential customers. 
  • Must be able to transfer these calls to the proper queues or individuals easily.
  • Follow the LIG proper call script for each type of partnership and call we receive and make.
  • Meet Quality Assurance Requirements for call compliance. Ensuring DNC List compliance requests.

About You

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Specific Knowledge, Skills and Abilities:

  • 1-2 years Call center sales experience.
  • Proven success in a call center work environment.
  • Proven success in a remote work environment.
  • Collections and/or insurance sales experience is a PLUS, but not required!
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess a professional and friendly attitude while being able to develop rapport with customers over the phone.

#contingent 


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Specific Knowledge, Skills and Abilities:

  • 1-2 years Call center sales experience.
  • Proven success in a call center work environment.
  • Proven success in a remote work environment.
  • Collections and/or insurance sales experience is a PLUS, but not required!
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess a professional and friendly attitude while being able to develop rapport with customers over the phone.

#contingent 

Education:UNAVAILABLEEmployment Type: FULL_TIME

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