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Virtual Call Center Manager Jobs in Spring, TX (NOW HIRING)

Vitalsearchgroup

Call Center Manager

Houston, TX

$65K - $85K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Archer Systems, LLC

Call Center Rep.

Houston, TX

$15.25 - $19/hr

The successful candidates will be responsible for managing inbound and outbound calls, identifying ... Our Call Center Agents are often the sole point of contact for our customers, we are interested in ...

Archer Systems

Call Center Rep.

Houston, TX · On-site

$15 - $18.75/hr

The successful candidates will be responsible for managing inbound and outbound calls, identifying ... Our Call Center Agents are often the sole point of contact for our customers, we are interested in ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Proficiency working with CRM, booking software and Google Suite * Previous call center experience is preferred RESPONSIBILITIES: * Consistently make 100+ Outbound calls per day * Make 10+ prospect ...

24 Hour Fitness

Call Center Representative

Houston, TX · On-site

$14.75 - $18.50/hr

Studio and cycle classes, personal training, and innovative digital and virtual offerings are all ... JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential ...

24 Hour Fitness

Call Center Representative

Houston, TX

$15.25 - $19/hr

Studio and cycle classes, personal training, and innovative digital and virtual offerings are all ... JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential ...

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

New

Global Channel Management

Call Center CSR

Houston, TX

$14.75 - $19/hr

SAP/ QP1 experience Background in call center environment, and managing account from the customer via email, phone, and emails. Must be willing to work and ready to engage with the team Must have ...

HELP-Hire

Call Center Rep $21.00

Houston, TX

$15.25 - $19/hr

English\Spanish Knowledge of managed care, customer service, call center desktop support applications, and general computer literacy • The ability to work well with the public and adopt a customer ...

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Virtual Call Center Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do virtual call center manager jobs pay per year?

As of May 29, 2026, the average yearly pay for virtual call center manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are popular job titles related to Virtual Call Center Manager jobs in Spring, TX? For Virtual Call Center Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Spring, TX look for? The top searched job categories for Virtual Call Center Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Virtual Call Center Manager jobs? Cities near Spring, TX with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Spring, TX as of May 2026, with employment types broken down into 2% As Needed, 68% Full Time, 24% Part Time, 2% Temporary, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.

Call Center Manager

Vitalsearchgroup

Houston, TX

$65K - $85K/hr

Full-time

Posted 14 days ago

Job description

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities
  • Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
  • Oversee daily call center operations to ensure timely, professional, and compassionate service
  • Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
  • Monitor call center performance metrics, response times, admissions trends, and team productivity
  • Identify opportunities to improve efficiency, service quality, and patient experience
  • Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
  • Develop and deliver training programs focused on compliance, communication, documentation, and patient care
  • Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
  • Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
  • Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
  • Ensure issues are resolved promptly, professionally, and compassionately
  • Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
  • Promote a team culture built on empathy, accountability, professionalism, and service excellence
Required Qualifications
  • High school diploma or GED required
  • Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
  • Leadership experience with the ability to train, motivate, and support a team
  • Active HIPAA compliance / training credential required
  • Strong communication, organization, and interpersonal skills
  • Ability to handle sensitive calls and escalated situations with professionalism and empathy
  • Strong attention to detail and ability to maintain accurate documentation
  • Ability to manage multiple priorities in a fast-paced healthcare environment
  • Commitment to confidentiality, compliance, and patient privacy
Preferred Qualifications
  • Post-secondary education in healthcare administration, business, psychology, social services, or a related field
  • Experience in addiction treatment, behavioral health, mental health, or recovery services
  • Experience with insurance verification, admissions coordination, or patient scheduling
  • Familiarity with healthcare call center software, CRM systems, EHR/EMR platforms, or intake management systems
  • Experience tracking call center metrics, admissions trends, and team performance reports
Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.