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Virtual Call Center Manager Jobs in Spring, TX (NOW HIRING)

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Manages and oversees a team of call center representatives. * Motivates and supports representatives through coaching and feedback. * Assists representatives by answering questions via phone and chat.

METRO

Supervisor, Call Center Services

Houston, TX

$56K - $84K/yr

Manages and oversees a team of call center representatives. * Motivates and supports representatives through coaching and feedback. * Assists representatives by answering questions via phone and chat.

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Proficiency working with CRM, booking software and Google Suite * Previous call center experience is preferred RESPONSIBILITIES: * Consistently make 100+ Outbound calls per day * Make 10+ prospect ...

houstonzoo

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email, and in person. Responsibilities include responding to inquiries about Zoo programs and products ...

New

houstonzoo

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email, and in person. Responsibilities include responding to inquiries about Zoo programs and products ...

New

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Spring, TX

Virtual Call Center Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do virtual call center manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for virtual call center manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are popular job titles related to Virtual Call Center Manager jobs in Spring, TX? For Virtual Call Center Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Spring, TX look for? The top searched job categories for Virtual Call Center Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Virtual Call Center Manager jobs? Cities near Spring, TX with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Spring, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.
Call Center Manager

Call Center Manager

Perdue Brandon Fielder Collins & Mott

Houston, TX

Full-time

Re-posted 8 days ago

Job description

We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys collecting, collating, and analyzing data. The candidate also thrives in a fastpaced environment, enjoys coaching others, and excels at problemsolving.

Key Responsibilities

  • Oversee supervisors to ensure compliance with quality standards, deadlines, and established procedures.
  • Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.
  • Analyze information and evaluate outcomes to determine the most effective solution and resolve issues.
  • Connect pieces of information to form general rules or conclusions, identifying relationships among events that may initially seem unrelated.
  • Provide guidance on complex issues and resolve escalated complaints.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance management criteria.
  • Providing guidance and expert advice to management or other groups on technical systems -, or process-related topics.
  • Communicate effectively with internal teams and external stakeholders.
  • Perform administrative tasks and maintain accurate documentation.
  • Other duties as assigned.

Required Skills & Qualifications

  • Strong leadership, coaching, and conflictresolution abilities.
  • Exceptional communication skills (verbal and written).
  • Proficient in Microsoft Excel, Word, Office Suite, and SQL.
  • Skilled in data analysis, decisionmaking, and problemsolving.
  • Knowledge of administration, customer service principles, and office procedures.
  • High dependability and ability to manage multiple priorities.
  • High school diploma or equivalent.
  • Minimum three (3) or more years of professional work experience.

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