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Virtual Call Center Manager Jobs in Spring, TX (NOW HIRING)

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

... call for assistance to various local and international clients relating to hazardous material ... Command Center Manager * Location: Houston, Texas * Position Type: Regular, Full-time * FLSA ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

... call for assistance to various local and international clients relating to hazardous material ... Command Center Manager * Location: Houston, Texas * Position Type: Regular, Full-time * FLSA ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Spring, TX

Virtual Call Center Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do virtual call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for virtual call center manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are popular job titles related to Virtual Call Center Manager jobs in Spring, TX?

For Virtual Call Center Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Spring, TX look for?

The top searched job categories for Virtual Call Center Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Virtual Call Center Manager jobs?

Cities near Spring, TX with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Spring, TX as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.

Call Center Representatives Wanted

Katy, TX • On-site

Universal Fidelity LP
Finance and Insurance • 51 - 200 employees
Learn more about Universal Fidelity LPexternal

$14.75 - $18.25/hr

Other

Medical, Dental, Vision, Life

Re-posted 13 days ago

Job description

Job Opportunity: Call Center Representative Location: 1400 Ravello Katy, TX 77449

Full-Time Position Positions on site

Tuesday-Saturday 8am-6pm central time. This is not a remote position.

We have entry level positions and a local commute. No collection experience is necessary! UFLP will provide continued development after training to ensure your success. Come build your resume with us!

Are you a problem-solver who loves talking to people? Are you dependable? Do you thrive in a fast-paced environment and enjoy helping others? We want you to join our team!

What You'll Be Doing:

  • Answering inbound calls and making outbound calls to assist customers with their inquiries or concerns.
  • Managing customer accounts, including processing payments and resolving billing issues.
  • Finding solutions for customer problems and escalating complex issues when necessary.
  • Maintaining accurate records of customer interactions and transactions.
  • Offering excellent customer service with a friendly and professional attitude.

What We're Looking For:

  • Excellent communication skills—both verbal and written.
  • A problem-solver with a positive, can-do attitude.
  • Ability to stay calm and focused during busy situations.
  • Previous experience in a call center or customer service role is a plus but not required!
  • Basic computer skills and a willingness to learn.
  • Background and drug test are required. (THC no included)

Why You’ll Love It Here:

  • Medical, Dental, Vision, Life Insurance and more!
  • Partner perks that offer discounts with over 4,000 merchants.
  • A fun and supportive team environment.
  • Opportunities for growth and advancement.
  • Luncheons and parties
  • Theme days, and monthly activities and contests
  • A job where your hard work truly makes a difference!

If you’re ready to bring your A-game to a role that offers both challenge and reward, apply now! We can’t wait to meet you!

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!

Find us on Facebook and LinkedIn!

Apply