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Virtual Call Center Manager Jobs in Spring, TX (NOW HIRING)

Global Channel Management

Call Center CSR

Houston, TX

$14.75 - $19/hr

SAP/ QP1 experience Background in call center environment, and managing account from the customer via email, phone, and emails. Must be willing to work and ready to engage with the team Must have ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

... call for assistance to various local and international clients relating to hazardous material ... Command Center Manager * Location: Houston, Texas * Position Type: Regular, Full-time * FLSA ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

... call for assistance to various local and international clients relating to hazardous material ... Command Center Manager * Location: Houston, Texas * Position Type: Regular, Full-time * FLSA ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Spring, TX

Virtual Call Center Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do virtual call center manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for virtual call center manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are popular job titles related to Virtual Call Center Manager jobs in Spring, TX? For Virtual Call Center Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Spring, TX look for? The top searched job categories for Virtual Call Center Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Virtual Call Center Manager jobs? Cities near Spring, TX with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Spring, TX as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.
Call Center Supervisor- Onsite Sugarland,Tx

Call Center Supervisor- Onsite Sugarland,Tx

GetixHealth

Houston, TX • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

GetixHealth rating

5.9

Company rating: 5.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

335th of 427 rated business services

Job description

Call Center Supervisor - Early Out Services
The Call Center Supervisor for Early Out Services leads day-to-day call center operations, driving team performance, delivering exceptional patient experiences, and supporting overall revenue cycle goals. This role is responsible for coaching and developing staff, ensuring compliance, and maintaining high standards of productivity, quality, and patient-centered service.
Key Responsibilities:
Operations & Performance Management
  • Oversee daily call center operations, ensuring productivity, service levels, and quality standards are consistently met
  • Monitor performance metrics and analyze reports to identify trends, gaps, and improvement opportunities
  • Provide real-time coaching, feedback, and support to team members to drive results
  • Step in during peak periods to assist with inbound calls, patient registration, appointment scheduling, and payment collection
  • Optimize staffing and resources while maintaining budget and operational efficiency

Team Leadership & Development
  • Lead, mentor, and develop a team of call center agents to achieve individual and team goals
  • Foster a positive, team-oriented environment aligned with company values
  • Deliver consistent coaching, recognition, and corrective feedback to improve performance and engagement
  • Support hiring, training, and retention initiatives

Patient Experience & Service Excellence
  • Ensure all patient interactions are handled with professionalism, empathy, and accuracy
  • Resolve escalated patient concerns and complaints in a timely and effective manner
  • Educate patients on billing, insurance, and financial responsibilities
  • Support financial counseling referrals when appropriate

Compliance & Documentation
  • Ensure accurate documentation of patient interactions, insurance details, and account updates
  • Maintain compliance with HIPAA and company policies at all times
  • Monitor quality assurance standards and ensure adherence to regulatory requirements

Process Improvement & Strategy
  • Identify and implement process improvements to increase efficiency, reduce errors, and enhance the patient experience
  • Support leadership with tactical planning and execution of strategic initiatives

Qualifications:
  • High school diploma required; Associate's or Bachelor's degree preferred
  • 2+ years in a healthcare call center or revenue cycle environment
  • 1+ year of supervisory or leadership experience
  • Strong knowledge of insurance verification, billing, and patient registration
  • Proficiency with Microsoft Office and call center systems
  • Strong leadership, communication, and problem-solving skills
  • Working knowledge of HIPAA and PHI handling
  • Bilingual (English/Spanish) preferred

Compensation:
  • Salary: $50,000
  • Bonus Potential: Eligible for a monthly bonus based on teams' performance.

Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Why join GetixHealth?:
Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle experts-we're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and-above all-people.
ARStrat/GetixHealth is an equal employment opportunity employer and participates in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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