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Virtual Call Center Manager Jobs in Spring, TX (NOW HIRING)

Houston Zoo

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email, and in person. Responsibilities include responding to inquiries about Zoo programs and products ...

Witt O'Brien's

Command Center Operator

Houston, TX

... call for assistance to various local and international clients relating to hazardous material ... Command Center Manager * Location: Houston, Texas * Position Type: Regular, Full-time * FLSA ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

... call for assistance to various local and international clients relating to hazardous material ... Command Center Manager * Location: Houston, Texas * Position Type: Regular, Full-time * FLSA ...

BAKERRIPLEY

Call Center Specialist (1993)

Houston, TX · On-site

$78K - $79K/yr

Job Summary A Call Center Specialist serves as the primary point of contact for neighbors ... Multitasking and time management skills to handle high call volumes efficiently. * Basic computer ...

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is ...

Kedrion S.p.A.

Plasma Center Manager

Houston, TX · On-site

Join KEDPLASMA as a Center Manager and take charge of one of our plasma donation centers. In this leadership role, you'll be responsible for overall center performance - ensuring operations run ...

Joe Myers Toyota

Buying Center Manager

Houston, TX

The Buying Center Manager will be focused and specifically trained to acquire additional inventory for the dealership through active prospecting using all available prospecting resources to identify ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Spring, TX

Virtual Call Center Manager information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do virtual call center manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for virtual call center manager in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are popular job titles related to Virtual Call Center Manager jobs in Spring, TX? For Virtual Call Center Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Spring, TX look for? The top searched job categories for Virtual Call Center Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Virtual Call Center Manager jobs? Cities near Spring, TX with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Spring, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.
Call Center Agent

Call Center Agent

Houston Zoo

Houston, TX • On-site

$14.25 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Houston Zoo rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

15th of 34 rated wildlife parks and zoos

Job description

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email, and in person. Responsibilities include responding to inquiries about Zoo programs and products, processing reservations, addressing general questions, and providing both pre-sale and post-sale support, including technical and functional assistance.
Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.
Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.
Job Duties and Responsibilities
  • Communicates effectively with members and guests via phone, email, and in person, providing accurate information about Zoo programs, visitation, and available products.
  • Delivers outstanding customer service aligned with Houston Zoo's core values, ensuring positive, professional interactions with internal and external guests.
  • Processes registrations and reservations for on-site activities such as School Field Trips, Kids' Birthday Parties, and other programs.
  • Participates in data management and accurate record-keeping via Galaxy and Microsoft Dynamics 365 CRM.
  • Maintains current knowledge of Zoo programs, services, and products by attending daily start-up meetings and reviewing internal communications.
  • Operates computer systems and office equipment professionally to ensure accurate documentation and transaction processing.
  • Identifies, researches, and resolves guest issues using established protocols and available resources.
  • Promotes classes and programs while scheduling other activities.
  • Identifies, documents, and communicates recurring trends in guest interactions to support continuous improvement in member and guest services.
  • Prepares and distributes on-site program registration confirmation packets.
  • Occasionally collects and processes payment transactions.
  • Supports the Zoo's wildlife conservation mission by participating in Wildlife Saving Opportunities, minimizing resource use, and encouraging sustainable practices among guests and staff.
  • Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protection actions.
  • Contributes to other operational priorities as needed.

Education and Experience
  • High school diploma or general education degree (GED).
  • Two (2) years' clerical, administrative, guest service or call center experience.
  • Excellent organizational, interpersonal, customer service, writing, oral communication skills, and database and program skills.
  • Ability to work independently with minimal supervision.
  • Initiative and follow-through as well as the ability to multi-task and meet deadlines.

ABOUT HOUSTON ZOO
The Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.
Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer.
Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.
Benefits
Full-time, regular positions are offered the following benefits.
  • Medical and Prescription Drug
  • Vision
  • Dental
  • Basic Life AD&D (100% Employer Paid)
  • Short Term Disability (100% Employer Paid)
  • Long Term Disability (100% Employer Paid)
  • Supplemental Life
  • Flexible Spending Account / Health Savings Account
  • 401k, with employer match

Full-time and Part-Time, regular positions are offered the following additional benefits.
  • Free Zoo Membership
  • Free Guest Passes
  • Discounts on Food, Merchandise, Attractions, Admission and Programs
  • Free parking

Houston Zoo is an Equal Opportunity Employer
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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