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Call Center Supervisor Jobs in Spring, TX (NOW HIRING)

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Years & Experience Required Minimum three (3) years of customer service/call center experience and a minimum of two (2) years of supervisory experience. Knowledge & Skills Required Strong leadership ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry. As the parent company of Great Escapes RV Resorts, we specialize in acquisitions, development, and ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly and satisfactorily addressed. This position reports directly to the Call Center Director. ESSENTIAL ...

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Call Center Representative The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone -- you're part of a ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick ...

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

New

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Our Call Center Representatives are local to Houston, TX or any of the other locations operated by our company, yet work remotely to service thousands of prospects and members in their wellness ...

24 Hour Fitness

Call Center Representative

Houston, TX

$15.25 - $19/hr

Call Center Representative As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or ...

Talent Haven HR

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Job Summary We are seeking a professional and customer-focused Call Center Representative to provide exceptional customer support and ensure positive customer experiences. This role is ideal for ...

24 Hour Fitness

Call Center Representative

Houston, TX

$15.25 - $19/hr

Call Center Representative As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or ...

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Showing results 1-20

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Spring, TX

Call Center Supervisor information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do call center supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center supervisor in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.
What are the most commonly searched types of Call Center Supervisor jobs in Spring, TX? The most popular types of Call Center Supervisor jobs in Spring, TX are:
What are popular job titles related to Call Center Supervisor jobs in Spring, TX? For Call Center Supervisor jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Spring, TX look for? The top searched job categories for Call Center Supervisor jobs in Spring, TX are:
What cities near Spring, TX are hiring for Call Center Supervisor jobs? Cities near Spring, TX with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Spring, TX as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.

Supervisor, Call Center Services

METRO

Houston, TX • On-site

$56K - $84K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Basic Function

Responsible for the supervision of the day-to-day activities within the call center operations with an emphasis on superior customer service and promoting a positive image of METRO. Evaluate and coordinate the workflow and activities of the call center staff to meet the goals and objectives of the organization and department. Responsible for having necessary staff, procedures, and measurements in place to meet desired service levels. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties
  • Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved.
  • Manages and oversees a team of call center representatives.
  • Motivates and supports representatives through coaching and feedback.
  • Assists representatives by answering questions via phone and chat.
  • Assists in hiring and onboarding new call center representatives.
  • Ensures adherence to the company's policies and procedures. 
  • Evaluates calls to ensure processes and procedures are executed according to the guidelines. 
  • Addresses and resolves irate, complex, and escalated customer issues, concerns, and inquiries. 
  • Reviews, measures, and tracks team performance and attendance. 
  • Responsible for documenting customer comments, investigating, and timely closure of comments in the public comment system.
  • Acts as liaison between the call center and other departments. 
  • Summarizes statistics and prepare required, periodic reports that reflect the call center activity.
  • Maintains a strong working operational/functional knowledge of call center systems.
  • Provides excellent customer service to METRO internal and external customers.
  • Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP).
  • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.
    Pay Range: $56,500-$84,700
Education Requirement

High school diploma or GED equivalent required. 

Years & Experience Required

Minimum three (3) years of customer service/call center experience and a minimum of two (2) years of supervisory experience. 

Knowledge & Skills Required

Strong leadership, coaching, motivating, interpersonal, organizational and communication skills.  Multi-tasking capabilities and ability to think logically and have effective time management skills. Organized, flexible, goal-oriented and results driven. Knowledge of call center management processes required. PC proficiency and intermediate to advanced knowledge of Microsoft Office environment required. Bi-lingual skills are a plus.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.
 

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