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Call Center Supervisor Jobs in Spring, TX (NOW HIRING)

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Supervises workload and oversees quality of work by assuring prompt feedback to associates ... High level of Call Center knowledge and competence as evidenced by a minimum of 5 years' experience ...

OmniCall Data Solutions

Call Center Rep

Houston, TX · On-site

$12/hr

Our call center agents help collect research data over the phone at our Houston location. Full Time positions are available. The focus of the research is market research and public policy. You will ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Entertainment Travel Associates is seeking a motivated and customer-focused Call Center Agent to provide exceptional support to our clients. In this role, you will serve as the first point of contact ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Entertainment Travel Associates is seeking a motivated and customer-focused Call Center Agent to provide exceptional support to our clients. In this role, you will serve as the first point of contact ...

Limitless East Marketing

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Entertainment Travel Associates is seeking a motivated and customer-focused Call Center Agent to provide exceptional support to our clients. In this role, you will serve as the first point of contact ...

Global Channel Management

Call Center CSR

Houston, TX · On-site

$14.75 - $19/hr

Call Center CSR Houston, Texas, United States $ 22.00 - 23.00 (US Dollar) About the Job Call Center CSR needs manufacturing experience Call Center CSR requires: Must have: SAP/ QP1 experience ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Spring, TX

Call Center Supervisor information

See Spring, TX salary details

$26.3K

$56.8K

$97.4K

How much do call center supervisor jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center supervisor in Spring, TX is $56,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.
What are the most commonly searched types of Call Center Supervisor jobs in Spring, TX? The most popular types of Call Center Supervisor jobs in Spring, TX are:
What are popular job titles related to Call Center Supervisor jobs in Spring, TX? For Call Center Supervisor jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Spring, TX look for? The top searched job categories for Call Center Supervisor jobs in Spring, TX are:
What cities near Spring, TX are hiring for Call Center Supervisor jobs? Cities near Spring, TX with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Spring, TX as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,805 per year, or $27.3 per hour.

Team Lead Inbound Call Center

ReqRoute Inc

Houston, TX • On-site

$21/hr

Other

Re-posted 2 days ago

Job description

Team Lead Inbound Call Center

Location: Winston, NC-Onsite

Contract: C2H

Rate: $21/hr on w2

Job Description

This position requires individuals to perform the following duties and work as part of a team:

  • Meet all KPI Metrics and Deliverables as assigned.
  • Determines and delegates cases to be worked by Representatives when applicable.
  • Supervises workload and oversees quality of work by assuring prompt feedback to associates.
  • Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
  • Attend all required meetings with clients and provide reporting as necessary.
  • Implements ongoing training and development of all associates.
  • Complete weekly and monthly payroll and timecards for associates.
  • Ensure their teams complete all compliance courses as assigned by Cognizant & Client.
  • Responsible for conducting employee reviews on a monthly basis.
  • Handle all escalation calls for team members as assigned.
  • Monitor call queues to ensure proper call handling efficiency targets are met.
  • Complete minimum phone time requirement each week/month as assigned by team manager.
Qualifications:
  • High level of Call Center knowledge and competence as evidenced by a minimum of 5 years' experience in a call center environment. Healthcare experience is preferred.
  • College degree preferred.
  • Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
  • Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
  • Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
  • Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
  • Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
  • Strong analytical, critical thinking, and problem-solving ability.
  • Demonstrated ability to provide consistent superior customer service to customers.
  • Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.
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About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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