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Contact Center Associate Jobs in Colorado (NOW HIRING)

Town of Vail

Welcome Center Associate (PT)

Vail, CO · On-site

$23.58/hr

Welcome Center Associate (PT) Department Admin Services Type Part-Time Pay Range Starting at $23.58 ... Offers eye contact, smiles, and engages with everyone who enters the centers. * Is alert to safety ...

Agility Marketing

Software Developer

Erie, CO · On-site

... a major force in the contact center industry. Our unique culture of innovation creates an ... Qualifications • Minimum of associate's degree in management information systems, computer ...

TEKsystems

Non-Licensed Agent

Denver, CO · On-site

$21/hr

Customer Service Representative / Financial Services Support Associate Location: Denver, CO (On ... Minimum of 1 year of customer service experience in a call center, contact center, retail ...

TEKsystems

Non-Licensed Agent

Denver, CO

$21/hr

Customer Service Representative / Financial Services Support Associate Location: Denver, CO (On ... Minimum of 1 year of customer service experience in a call center, contact center, retail ...

Fortlewiscollege

Testing Center Proctor

Durango, CO · On-site

$20.67 - $22.84/hr

Associate's Degree * Experience with computer operating systems, * Microsoft Office tools, and ... Names and contact information for three current, professional references Application materials ...

CWI

Retention and Customer Service Agent

Englewood, CO · On-site

$14 - $18.30/hr

Customer Service Representative Our Englewood, CO Contact Center has a fantastic opportunity to ... Full-time associates are offered a comprehensive benefit package including medical, dental, vision ...

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Contact Center Associate information

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Colorado?

The most popular types of Contact Center jobs in Colorado are:

What cities in Colorado are hiring for Contact Center Associate jobs?

Cities in Colorado with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Welcome Center Associate (PT)

Town of Vail

Vail, CO • On-site

$23.58/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description


Welcome Center Associate (PT)
Department
Admin Services
Type
Part-Time
Pay Range
Starting at $23.58/hour
Position Overview

Are you looking for an opportunity to interact with your community and share your love for Vail?

Part-Time Welcome Center Associate

Starting at $23.58 per hour!

About the position:

Together with the team this position will deliver five star guest service within the center and extending throughout the resort community. The centers offer resort information, free resources, help with lodging, dining, transportation, shopping, day trip ideas and more. The Welcome Center Associate has the opportunity to meet and interact with people from all walks of life from all over the world. Our vision for this role is that we find outgoing individuals who will bring friendliness and knowledge of Vail to the services provided by the Vail Welcome Centers. This is a part-time, year-round position.

The Welcome Centers are open 7 days a week, and we are seeking someone available on-call, as needed.

Ability to make an impact:

    Provides accurate and helpful information to all visitors while exceeding their expectations with high-quality guest service.
  • Acts as an ambassador to the Vail community, maintaining a positive and welcoming environment that creates a memorable experience to our guests.
  • Continually looks for ways to improve performance, services, and programs.

Daily responsibilities:

  • Provides helpful information to guests in addition to responding to guest inquiries. Offers suggestions and addresses concerns in a timely and professional manner.
  • Handles repetitive questions, scenarios and tasks with enthusiasm and professionalism.
  • Maintains a proper display of materials such as brochures, visitor packets, maps, etc.
  • Upholds relationships with local businesses, knows store hours, product/services.
  • Tracks referrals and visitor numbers in order to prepare reports.
  • Offers eye contact, smiles, and engages with everyone who enters the centers.
  • Is alert to safety factors and facility maintenance needs.
  • Ensures Welcome Centers are clean and organized at all times.
  • Presents a professional appearance, including following dress code, personal appearance standards, and professional communications.
  • Other duties as assigned

Skills / Requirements

We realize that to set the standard for world-class alpine resorts, our employees make all the difference! That is why we are looking for individuals who strive for excellence in all that they do. Qualified applicants will meet the following requirements:

  • Previous experience providing world-class customer service.
  • Ability to communicate effectively and use a high degree of tact, discretion, and diplomacy in dealing with diverse groups and individuals.
  • Ability to meet scheduling needs.

Questions? Please contact Amanda Zinn at azinn@vail.gov.

Culture / Lifestyle / Benefits

When asked, most of our employees say that working for the Town of Vail feels like family. Our values-based culture is nurtured by the employees' strong desire to foster teamwork, take ownership in Vail's future and an overall pride for serving their community. Let's not forget that our efforts not only benefit the community but also allow us to enjoy the spectacular amenities and culture in the Vail Valley which we call home! To find out more about our community, please visit our website and click on Vail Information.

Perks? FREE golf, tennis, pickleball, and nordic skiing, eco bus pass, on-site parking while you work and access to a shared locker room.

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