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How much do contact center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contact center associate in Connecticut is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $22.88 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Connecticut?

The most popular types of Contact Center jobs in Connecticut are:

What cities in Connecticut are hiring for Contact Center Associate jobs?

Cities in Connecticut with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Connecticut as of August 2026, with employment types broken down into 77% Full Time, 16% Part Time, 2% Temporary, and 5% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $43,320 per year, or $20.8 per hour.

Contact Center Associate Instructional Designer

M&T Bank

Bridgeport, CT • On-site

$62K - $103K/yr

Full-time

Posted 21 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

77th of 174 rated banks

Job description

Overview:

The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location that adhere to M&T Learning and Development quality standards. Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator led, and web-based training solutions. In addition, the Associate Instructional Designer will leverage various software development tools to design innovative training delivery methods.

Primary Responsibilities:
  • Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
  • Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
  • Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:

Ability to work independently to service business line requests and manage partner relationships. Flexibility to work in an agile team structure. Ensures writing is intelligible and appropriate for the intended audience.Ensures directions for assignments and navigation are clear and appropriate for the intended audience. Assures all course components are published to the LMS.

Supervisory/Managerial Responsibilities:

No supervisory responsibilities.

Education and Experience Required:
  • Bachelor's degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
  • Excellent oral communication and interpersonal skills required
  • Critical thinking, analysis, and synthesis skills required
  • Skills in planning, organizing, and self-management required
  • Ability to work collaboratively and creatively in a deadline driven environment
  • Project manage multiple projects at different stages, while meeting deadlines and quality standards
Education and Experience Preferred:
  • Experience in training and development, retail, sales, or financial and banking services preferred
  • Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred
  • Advanced degree in Instructional Design, Curriculum Design, or Adult Education
  • ATD certification preferred
Physical Requirements:M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of America

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