ZipRecruiter

Log In

1

Contact Center Associate Jobs in California (NOW HIRING)

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ... This role serves as a key contact point for patients, assisting with appointment scheduling ...

Fremont Bank

Client Contact Center Specialist

Livermore, CA · On-site

$19 - $25/hr

Position Summary The Client Contact Center Specialist is responsible for providing support and ... Our foundation is built on relationships - with our clients, our associates, and our communities.

next page

Showing results 1-20

All JobsContact Center Associate JobsContact Center Associate Jobs in California

Contact Center Associate information

See California salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for contact center associate in California is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $23.70 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in California? The most popular types of Contact Center jobs in California are:
What cities in California are hiring for Contact Center Associate jobs? Cities in California with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,942 per year, or $21.6 per hour.

Supervisor, Contact Center

Harbor Freight Tools

Calabasas, CA • On-site

$61K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description


Our Contact Center Supervisors lead their teams in a remote environment to provide an exceptional customer experience through phone, chat, text, social media, and email communication by providing product support and troubleshooting, parts assistance, website and order support, issue resolution, and general customer support. Our Contact Center Supervisors have excellent verbal and written communication skills and a strong desire to coach and develop teams. They lead by example and demonstrate strong customer service skills. Additionally, our Contact Center Supervisors share responsibilities for monitoring live queue activities and Associate availability and messages during Leader on Duty (LOD) shifts to balance workload, respond to Associate needs, and ensure customers receive timely and effective support.
Duties and Responsibilities
  • Lead, coach, and develop direct reports
    • Build strong rapport with Associates
    • Review calls, chats, texts, social media direct messages, and emails weekly to identify coaching opportunities
    • Provide ongoing coaching and feedback
    • Address performance issues in a timely manner
  • Build a Championship Team
    • Interview candidates and assess talent
    • Onboard and assimilate new Associates
    • Facilitate progressive development for Associates
    • Build high engagement with team
  • Facilitate Contact Center operations through Leader on Duty (LOD) shifts:
    • Monitor live queue activities and Associate availability and take corrective action to balance workload
    • Check Associates' adherence to schedules and reach out when gaps are identified
    • Update Associate schedules to account for call outs and shifting lunches, breaks, or activities
    • Track attendance and address per policy
    • Answer Associate questions and provide guidance
    • Escalate operational or technology issues with business partners
  • Use critical thinking and good decision making skills to contribute to operational excellence
    • Handle customer escalations with professionalism and find a balance between customer experience and company objectives
    • Provide leadership for a particular area of responsibility within the operation and ensure timely execution and follow-up
    • Represent the Contact Center in business partner meetings and provide appropriate insight and guidance
Scope
  • Staff supervision and development: Yes
  • Decision making:
  • Makes decisions to resolve customer issues. Empowers Associates to make sound decisions with guidance.
  • Travel: Up to 5%
  • Flex Designation: Anywhere

The anticipated salary range for this position is $61,800 - $92,700 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.
Requirements
Education and Experience
Education Requirements
  • Bachelor's/Associates Degree preferred or High School
Years of Experience
  • 5+ years' experience in Customer Service, Retail, or Hospitality experience required
Skills
  • Intermediate computer skills, including MS Office (Teams, Excel, Word, PowerPoint)
  • Ability to troubleshoot technology challenges with Associates, including hardware setup and connectivity issues
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to multitask
  • Availability
  • Ability to work a flexible schedule, including weekends and holidays
  • Workspace Requirements:
  • Contact Center Associates are required to have a space within their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset. Additionally, Contact Center Associates should maintain a workspace that is:
  • safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information
  • free of distractions - Associates should be able to converse with customers in a non-distracting manner. Distractions could include care for dependents and other persons, pets, and noise-generating devices such as tv, phone, radio, etc.
  • secure for Harbor Freight property
  • well-lit and ergonomically adequate - HFT has resources available to support any questions/concerns about setting up an ergonomically adequate workstation.
  • Internet speed of 1GB or greater is required (HFT supports all Contact Center Associates with a monthly internet reimbursement to offset cost of maintaining 1GB speed)
Physical Requirements
Contact Center - General office environment requiring ability to:
  • Stand, walk, sit for extended periods of time.
  • Speak and listen to others in person and over the phone and video conferencing.
  • Use keyboard and read from computer screen and reports.
  • The ability to lift up to 15 lbs.
  • Type 40 words per minute.
Safety
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
About Harbor Freight Tools
We're a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

Apply