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Remote Contact Center Jobs in California (NOW HIRING)

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

We have an outstanding Contract position for a Call Center Agent - Remote Job Responsibilities ... Previous call center, customer service, or contact center experience preferred * Must have a ...

Adecco

Customer Service Call Center

El Segundo, CA · Remote

$24 - $25/hr

Previous call center, customer service, or contact center experience preferred * Strong verbal and ... Ability to work independently in a remote environment * Professional demeanor with strong attention ...

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site +1

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006 ... Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ...

Five9

Mid-Market Sales Director (Remote)

San Ramon, CA · On-site +1

$86K - $168K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Medix

$23/hr

Remote (Candidate should be based in SoCal) Pay : $23/hr Overview of Responsibilities ... We are seeking a dedicated Customer Service Representative to join our Provider Contact Center team ...

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How much do remote contact center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote contact center in California is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in California?

The most popular types of Contact Center jobs in California are:

What are popular job titles related to Remote Contact Center jobs in California?

For Remote Contact Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in California look for?

The top searched job categories for Remote Contact Center jobs in California are:

What cities in California are hiring for Remote Contact Center jobs?

Cities in California with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in California as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $35,035 per year, or $16.8 per hour.

Supervisor, Contact Center - Remote

Harbor Freight Tools

Calabasas, CA • Remote

$61K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Our Contact Center Supervisors lead their teams in a remote environment to provide an exceptional customer experience through phone, chat, text, social media, and email communication by providing product support and troubleshooting, parts assistance, website and order support, issue resolution, and general customer support. Our Contact Center Supervisors have excellent verbal and written communication skills and a strong desire to coach and develop teams. They lead by example and demonstrate strong customer service skills. Additionally, our Contact Center Supervisors share responsibilities for monitoring live queue activities and Associate availability and messages during Leader on Duty (LOD) shifts to balance workload, respond to Associate needs, and ensure customers receive timely and effective support.
Duties and Responsibilities
  • Lead, coach, and develop direct reports
    • Build strong rapport with Associates
    • Review calls, chats, texts, social media direct messages, and emails weekly to identify coaching opportunities
    • Provide ongoing coaching and feedback
    • Address performance issues in a timely manner  
  • Build a Championship Team
    • Interview candidates and assess talent
    • Onboard and assimilate new Associates
    • Facilitate progressive development for Associates
    • Build high engagement with team  
  • Facilitate Contact Center operations through Leader on Duty (LOD) shifts:
    • Monitor live queue activities and Associate availability and take corrective action to balance workload
    • Check Associates' adherence to schedules and reach out when gaps are identified
    • Update Associate schedules to account for call outs and shifting lunches, breaks, or activities
    • Track attendance and address per policy
    • Answer Associate questions and provide guidance
    • Escalate operational or technology issues with business partners     
  • Use critical thinking and good decision making skills to contribute to operational excellence
    • Handle customer escalations with professionalism and find a balance between customer experience and company objectives
    • Provide leadership for a particular area of responsibility within the operation and ensure timely execution and follow-up
    • Represent the Contact Center in business partner meetings and provide appropriate insight and guidance
Scope
  • Staff supervision and development:  Yes
  • Decision making: 
  • Makes decisions to resolve customer issues. Empowers Associates to make sound decisions with guidance.
  • Travel:  Up to 5%
  • Flex Designation:  Anywhere

The anticipated salary range for this position is $61,800 - $92,700 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

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