Contact Center Associate Jobs in North Riverside, IL

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.

A day in the life as a Mailroom Associate...

• Facilitate the seamless processing and distribution of inter-office and outgoing mail, including express letters, for the Distribution Center, Contact Center, and store
• Proficiently manage the storage, organization, and replenishment of office supplies and sales aids
• Ensure precise inventory levels of swatches and office supplies by consistently conducting stock audits, placing orders promptly, and implementing efficient replenishment processes
• Operate and maintain all mailroom equipment and systems to ensure efficient operation
• Utilize the most efficient and cost effective method within confines of requests made by sender
• Ensure proper labeling, packaging and appearance for daily pick-ups
• Efficiently dispatch sales aid orders, gift and shop cards, and any supplementary mail to both customers and stores
• Collaborate effectively with diverse business partners to address outages and low stock situations for sales aids, ensuring timely restocking and accurate availability messaging
• Facilitate seamless sales processing by handling payments, preparing deposits, and promptly addressing any issues related to mail orders
• Undertake additional responsibilities as required to provide comprehensive support to the business operations

What you'll bring to the table...

• Foster effective and efficient communication with all company associates and business contacts
• Cultivate a strong sense of teamwork by promoting safe, effective, respectful, and efficient collaboration with all associates
• Demonstrate and champion excellent service by maintaining a positive attitude and enthusiasm in all communication with internal and external customers
• Ensure the delivery of gracious, prompt, and efficient service to all customers
• Exhibit proficiency in reading and written language skills (English), basic arithmetic, interpersonal skills, telephone etiquette, and data entry
• Showcase knowledge of general office equipment, including computers and printers, Microsoft Office Suite (Word, Excel, PowerPoint), the company email system, Contact Center Sales (CCS) system, telephone, copier, fax machine, and calculator

We'd love to hear from you if you have...

• Minimum 2 years previous experience in a mailroom, office, or warehouse environment
• High school diploma/GED or equivalent

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.