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Contact Center Associate Jobs in Ohio (NOW HIRING)

DMI

Contact Center Supervisor

Sharonville, OH

Associate's or Bachelor's degree preferred. * Minimum of 2-3 years of experience in a Contact Center, Service Desk, Managed Services, or customer support environment. * Minimum of 1-2 years of ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

Associate's or Bachelor's degree preferred. * Minimum of 2-3 years of experience in a Contact Center, Service Desk, Managed Services, or customer support environment. * Minimum of 1-2 years of ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

Associate's or Bachelor's degree preferred. * Minimum of 2-3 years of experience in a Contact Center, Service Desk, Managed Services, or customer support environment. * Minimum of 1-2 years of ...

Northwest

Contact Center Specialist I

Columbus, OH

Contact Center Specialists works to achieve monthly call quality performance while educating ... Associate Degree in Related Subject preferred Work Experience: * Customer Service Experience ...

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How much do contact center associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for contact center associate in Ohio is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.84 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Ohio? The most popular types of Contact Center jobs in Ohio are:
What cities in Ohio are hiring for Contact Center Associate jobs? Cities in Ohio with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Ohio as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,293 per year, or $20.8 per hour.

Part-Time Contact Center Associate

Kimball Midwest

Columbus, OH • On-site

Part-time

Re-posted 7 days ago

Kimball Midwest rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

294th of 412 rated retail wholesalers

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Part-Time Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
  • Responsible for providing excellent customer service for sales reps, customer, and internal staff
  • Adhere to company scripts, policies and quality standards.
  • Ability to handle high call volume and multitask
  • Provide accurate information regarding products, services, policies and procedures.
  • Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
  • Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
  • Performs monthly call tracking
  • Performs quarterly time tracking
  • Responds same day to all voicemails, emails, and Teams messages received within working hours

Qualifications
  • High school diploma or GED
  • Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
  • The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
  • Previous call center, customer service experience is preferred
  • The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
  • The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
  • The successful completion of a ninety (90) day orientation period

Additional Information
This role is Monday- Friday with the hours of 6:30am-10:30am.
***This role is onsite.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
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