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Contact Center Associate Jobs in Ohio (NOW HIRING)

A+ Consulting, Inc.

Print Center Associate

Amelia, OH · On-site

$15 - $18/hr

National insurance company seeks Print Center Associate who will be responsible for receiving ... Point of contact to receive, review and electronically log customer jobs * Operate standard ...

A+ Consulting Inc

Print Center Associate

Cleveland, OH · On-site

$17 - $20.25/hr

Mobile County Public School seeks Print Center Associate who will be responsible for receiving ... Point of contact to receive, review and electronically log customer jobs * Operate standard ...

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How much do contact center associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contact center associate in Ohio is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.84 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Ohio? The most popular types of Contact Center jobs in Ohio are:
What cities in Ohio are hiring for Contact Center Associate jobs? Cities in Ohio with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Ohio as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,293 per year, or $20.8 per hour.

Service Call Center Associate

McCluskey Automotive

Cincinnati, OH

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

As a Service Call Center Associate you will play a crucial role in delivering exceptional customer service over the phone. Serving as the primary point of contact for customers with vehicle service inquiries, you will need to possess excellent communication and problem-solving skills to effectively assist customers. 
 
JOB TITLE:      Service Call Center Associate (Part-Time) 
REPORTS TO: Call Center Manager
LOCATION:      Cincinnati, OH
SCHEDULE:     Monday - 730-12pm Wednesday 10am-3pm Thursday 10am-3pm Friday 1pm-6pm Saturday 10am-3pm
 
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:     
  • Answer all incoming phone calls promptly, courteously, and efficiently
  • Monitor and respond to all incoming emails, texts, and virtual messages in a timely and professional manner
  • Schedule service appointments accurately while confirming customer needs and availability
  • Conduct outbound calls to customers for follow-ups, confirmations, and service-related outreach
  • Maintain a consistently friendly, professional, and customer-focused demeanor with both internal teams and external customers
  • Clearly and consistently communicate customer inquiries, concerns, and special requests to Service Advisors
  • Assist customers with the loaner vehicle process in accordance with McCluskey Automotive policies and availability
  • Perform additional duties and administrative tasks as assigned by the supervisor or management
 
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:
  •       Previous automotive dealership, call center, or BDC experience preferred
  •       Familiarity with CRM/DMS systems (e.g., Tekion, Reynolds, CDK)
  •       Calm under pressure and conflict resolution skills
  • High school diploma or GED 
  • Strong verbal and written communication skills 
  • Professional phone presence and customerfocused mindset 
  • Ability to multitask in a fastpaced environment 
  • Basic computer proficiency and CRM experience (or willingness to learn)
  • Excellent listening and relationshipbuilding skills
  • Strong organization and followup
  • Ability to overcome objections and guide conversations
  • Teamoriented with a positive attitude
  • Dependable, punctual, and goaldriven
HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):   

  • Medical, dental, and vision benefits
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with employer match
  • Growth potential
  • Automotive discounts
 
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:

An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. 
 
 
 
 
 

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