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Contact Center Associate Jobs (NOW HIRING)

Walmart

Manager, Contact Center

Bentonville, AR · On-site

At Walmart, we're building a culture where every associate feels they belong and can do their best ... As a Manager, Contact Center, you'll lead operations that keep our customers connected and ...

Fortuity

Contact Center Supervisor

Columbus, OH

$55K - $65K/yr

Associate or Bachelor's degree preferred * 3+ years of supervisory experience in a contact center or customer service environment required * Strong understanding of contact center KPIs and ...

Northwest

Contact Center Specialist

Buffalo, NY · On-site

Contact Center Specialists works to achieve monthly call quality performance while educating ... Associate Degree in Related Subject preferred Work Experience: * Customer Service Experience ...

Lee Company

Contact Center Supervisor

Franklin, TN

High school diploma or equivalent required; associate or bachelor's degree preferred. 3-5 years of contact center, customer service, dispatch, administrative, or operations experience preferred. 2-3 ...

Lee Company

Contact Center Supervisor

Franklin, TN · On-site

High school diploma or equivalent required; associate or bachelor's degree preferred. 3-5 years of contact center, customer service, dispatch, administrative, or operations experience preferred. 2-3 ...

Walmart

Manager, Contact Center

Centerton, AR

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service ... Manage escalation processes and ensure timely resolution of customer and associate concerns.

Leecompany

Contact Center Supervisor

Franklin, TN

High school diploma or equivalent required; associate or bachelor's degree preferred. 3-5 years of contact center, customer service, dispatch, administrative, or operations experience preferred. 2-3 ...

Walmart

Manager, Contact Center

Decatur, AR

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service ... Manage escalation processes and ensure timely resolution of customer and associate concerns.

Walmart

Manager, Contact Center

Greenland, AR

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service ... Manage escalation processes and ensure timely resolution of customer and associate concerns.

Walmart

Manager, Contact Center

Lowell, AR

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service ... Manage escalation processes and ensure timely resolution of customer and associate concerns.

Walmart

Manager, Contact Center

Elm Springs, AR

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service ... Manage escalation processes and ensure timely resolution of customer and associate concerns.

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Contact Center Associate information

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How much do contact center associate jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for contact center associate in the United States is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.04 per hour, depending on experience, location, and employer.

How does a Contact Center Associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are Contact Center Associates?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a Contact Center Associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What cities are hiring for Contact Center Associate jobs? Cities with the most Contact Center Associate job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
Who are the top companies hiring for Contact Center Associate jobs? The top employers for Contact Center Associate jobs are:
What states have the most Contact Center Associate jobs? States with the most job openings for Contact Center Associate jobs include:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,538 per year, or $21.9 per hour.
Contact Center Representative

Contact Center Representative

Travis Credit Union

Vacaville, CA

$23.49 - $29.01/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Description
Varying Shifts: Monday-Friday between the hours of 8:00am-6:15pm, Saturdays are required 8:45am-4:15pm Day off TBD - 39-40 hours/ week
100% Onsite at TCU Headquarters in Vacaville, Ca. No Remote or Hybrid available.
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.
We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).
Summary: The Travis Credit Union (TCU) Contact Center is responsible for professionally managing member service inquiries via inbound calls, emails and live-chats in a high volume customer service environment. TCU Contact Center representatives' actively understand the value of a great customer experience while expanding existing member relationships by identifying opportunities for additional credit union products and services.
Profile:
  • Provides world-class customer support through all member support channels with a focus on first-contact-resolution and problem solving for account inquiries.
  • Identify opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason.
  • Based on experience, manages product/service inquiries of a more complex nature, i.e. Certificates, Individual Retirement Accounts, etc.
  • Follows up on member inquiries that are not immediately
  • Follows proper Contact Center policies and procedures when handling different topics. Suggests improvements and changes to processes and policies to improve productivity and members' experience.
  • Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority.
  • Properly identifies, researches and resolves issues using multiple software applications.
  • Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions.
  • Coach, mentor, or train less senior representatives, as needed.
Required Skills:
  • Passionate about helping people, and able to learn quickly and acquire the knowledge to assist members accurately.
  • Must be detail-oriented with above average active listening skills.
  • Proficient in MS Office products (Word, Excel, Outlook).
  • Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy.
  • Ability to interact with diverse groups of people and be a team player.
  • Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
  • Ability to navigate multiple interdependent systems and tools.
  • Highly skilled at researching and effectively resolving issues in a timely manner.
Required Experience:
  • Reports directly to assigned Supervisor/Manager, Contact Center.
  • This position has no supervisory responsibilities.
  • HS Diploma or equivalent.
  • Bilingual in Spanish/English preferred, but not required.
  • Levels:
  • Associate Contact Center Representative: Minimum 1 year credit union/banking customer service experience and/or inbound call center experience.
  • Contact Center Representative: Minimum 2 years credit union/banking customer service experience and/or inbound call center experience.
  • Sr. Contact Center Representative: Minimum 3 years credit union/banking customer service experience and/or inbound call center experience.

Compensation: Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:
  • Associate Contact Center Representative - Grade 7: $19.98/hour - $24.69hour
  • Contact Center Representative - Grade 8: $21.57/hour - $26.65/hour
  • Sr. Contact Center Representative - Grade 9: $23.49/hour - $29.01/hour
Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate's experience, education/training, and key skills.
Benefits:
At Travis Credit Union, we prioritize the well-being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.
Eligible employees enjoy a robust benefits package, which includes:
  • Competitive medical, dental, and vision insurance
  • Mental health and wellness programs
  • Employee performance incentive plan
  • Merit-based salary increases
  • 401(k) program with immediately vested employer match
  • Generous holiday and vacation policies
  • Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status

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