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Contact Center Jobs (NOW HIRING)

MCI Careers

Contact Center Manager

Addison, TX

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Tampa, FL

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Peckham

Contact Center Supervisor

Battle Creek, MI · On-site

Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives. The ...

MCI Careers

Contact Center Manager

Wichita, KS

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Lee Company

Contact Center Supervisor

Franklin, TN · On-site

The Facility Services Contact Center Supervisor is responsible for leading, coaching, and developing a team of Customer Experience Representatives and Dispatchers who support Facility Services ...

Northwest

Contact Center Specialist

Buffalo, NY

Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's Contact Center is open Monday through Friday 8:00 AM ...

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How much do contact center jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A contact center agent can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized knowledge. High-volume or specialized roles, such as technical support or sales, may offer higher pay, and some positions pay per hour or commission-based, which can increase earnings with efficiency and performance. Building skills in customer service, sales, or technical support and working for companies that offer competitive wages are key factors.

What is the difference between Contact Center vs Customer Service Representative?

AspectContact CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSame as Contact Center, often with additional product knowledge
Work EnvironmentCall centers, inbound/outbound calls, team-basedOffice or remote, handling customer inquiries
Industry UsageCommon in telecom, retail, financeWidespread across various sectors including retail, tech, healthcare

Both roles focus on customer interaction, but Contact Center positions typically involve working in a dedicated call center environment with a team handling high call volumes, while Customer Service Representatives may work in diverse settings, providing personalized support across multiple channels.

How do you get hired in a call center?

To get hired in a call center, candidates typically need a high school diploma or equivalent, good communication skills, and basic computer proficiency. Employers often require completing an application, passing a skills assessment or interview, and may provide training on specific tools or scripts used in the role.

What are contact center jobs?

Contact center jobs involve handling customer interactions through phone, email, chat, or social media on behalf of a company. These roles typically require strong communication skills, problem-solving abilities, and familiarity with customer service software. Employees may work in call centers, customer support departments, or sales environments, often following scheduled shifts and performance metrics.

What are the key skills and qualifications needed to thrive as a Contact Center Representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes knowledge of specific industry platforms are commonly required. Outstanding patience, active listening, and resilience under pressure are the soft skills that set top performers apart. These skills and qualities ensure effective customer service, efficient issue resolution, and high customer satisfaction in a dynamic environment.

What job makes $10,000 a month without a degree?

In a contact center role, earning $10,000 a month without a degree is uncommon; high earnings typically require extensive experience, specialized skills, or management positions. Some sales or leadership roles may reach this level, but they often demand proven performance and industry knowledge. Most contact center jobs offer lower base salaries, with higher earnings possible through commissions or bonuses for top performers.

What are some common challenges faced by Contact Center agents, and how can they be addressed?

Contact Center agents often face challenges such as managing high call volumes, dealing with frustrated customers, and maintaining consistent service quality. To address these, many organizations provide robust training on communication and problem-solving, offer support through team leads or supervisors, and implement user-friendly technology to streamline workflows. Agents are encouraged to use available resources, take scheduled breaks, and collaborate with colleagues to share best practices and reduce stress. Developing strong resilience and adaptability is key to thriving in this fast-paced environment.
More about Contact Center jobs
What cities are hiring for Contact Center jobs? Cities with the most Contact Center job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
What states have the most Contact Center jobs? States with the most job openings for Contact Center jobs include:
Contact Center jobs near you
Infographic showing various Contact Center job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,507 per year, or $20.9 per hour.
Supervisor, Contact Center

Supervisor, Contact Center

San Jacinto College

Houston, TX • On-site

Full-time

Posted 6 days ago

San Jacinto College rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

16th of 538 rated colleges and universities

Job description

Supervisor, Contact Center - North Campus
PRIMARY FUNCTION: The Supervisor, Contact Center supports the Manager in leading the College's Contact Center that serves students and the community. Responsible for day-to-day operations, staff supervision, and performance outcomes. The position also supports continuous improvement in efficiency, expanding self-service options, and delivering high customer satisfaction through 24/7 AI-enabled support.
Essential Job Functions:
  • Responsible for supervising and providing the following College wide services:
  • Serves as the interim Contact Center leader in the Manager's absence.
  • Supervises the daily operations of the Contact Center.
  • Supervises and provides direction for a team of inbound/outbound Contact Center Agents
  • Supervises all aspects of incoming calls.
  • Works with the Manager to implement, review, and update contact center policies. Develops and monitors quotas for service volume.
  • Oversees the design and delivery of all monitoring calls for quality assurance
  • Tracks Key Performance Indicators (KPIs) to ensure the Contact Center's service levels are met, including First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction.
  • Acts as first level for resolution of escalated customer concerns.
  • Support the Manager in development of Contact Center strategy, roadmap and service level agreement as it relates to the department.
  • Supports the Manager in resource planning and allocation within the team.
  • Support the day-to-day administration of the team, including contracts, payroll, expenses and supplies.
  • Support the Manager in the maintenance of the budget as allocated to the team. Support the Director, Enterprise Services in the development of the ITS budget.
  • Human Resource and Performance Management:

Responsible for human resource management as assigned to this position. This includes:
  • Recommend staffing and organization structure to ensure optimum service delivery
  • Hire and train staff
  • Staff development
  • Ensure that performance management activities including evaluations and rating validations are completed in a timely manner
  • Ensure that staff issues within the team are addressed in accordance with the college's policies and procedures.

Marginal Job Functions:
  • Other duties as assigned

Required Knowledge, Skills and Abilities:
  • Ability to supervise a team of Contact Center agents.
  • Ability to schedule Contact Center workforce resources.
  • Ability to resolve escalated customer service concerns.
  • Ability to comprehend complex information and explain it to prospective and current students.
  • Ability to work well with others and to demonstrate an excellent quality of work with little direct supervision.
  • Must be highly organized and possess excellent verbal communication and documentation skills.
  • Ability to track and manage expenditures to budget.
  • Must be proficient in Microsoft Office.

Preferred Knowledge, Skills and Abilities:
  • Bilingual skills
  • Knowledge of the operations of a community college and the enrollment process.
  • Ability to review customer case records and make decisions to assist the customer in achieving their goals.
  • Knowledge of Ellucian Banner or other Student Information Systems (software)
  • knowledge of campus departments and process.

Required Education:
  • Associates Degree or certificate from an accredited institution is required.

Preferred Education:
  • Bachelor's Degree or above from an accredited institution preferred.

Required Experience:
  • Minimum five (5) years of related work experience required.
  • Minimum one (1) year experience in mentoring and training of Contact Center agents is required

Preferred Experience:
  • Experience in Higher Education preferred.
  • Minimum one (1) year of supervisory experience preferred.
  • Experience in contact center customer service supervisory capacity is preferred.

Preferred Licenses/Certifications:
  • Certified Customer Experience Professional (CCXP).
  • Certified Workforce Management Professional.

Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.
Salary Grade: 109
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number: req6322
Posting Close Date: 7/10/2026 at 6 pm CST

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