ZipRecruiter

Log In

1

Contact Center Manager Jobs (NOW HIRING)

Classic Fun Center

Contact Center Assistant

Orem, UT

$16 - $19/hr

Answer and manage incoming calls in a professional and courteous manner. * Handle booking inquiries ... Perform other related duties as assigned by the Contact Center Manager. Key Attributes:

Classic Fun Center

Contact Center Assistant

Orem, UT

$16 - $19/hr

Answer and manage incoming calls in a professional and courteous manner. * Handle booking inquiries ... Perform other related duties as assigned by the Contact Center Manager. Key Attributes:

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

Answer and manage incoming calls in a professional and courteous manner. * Handle booking inquiries ... Perform other related duties as assigned by the Contact Center Manager. Key Attributes:

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI · On-site

$13.75 - $18.75/hr

Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) ...

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI

$13.75 - $18.75/hr

Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) ...

Onpoint

Contact Center Rep

Portland, OR

$22.25/hr

Refers financial products and services and meet established referral goals set by Contact Center Manager. * Understands the practices of various support departments and the overall impact on customer ...

OnPoint Community CU

Contact Center Rep

Portland, OR

$22.25/hr

Refers financial products and services and meet established referral goals set by Contact Center Manager. * Understands the practices of various support departments and the overall impact on customer ...

next page

Showing results 1-20

People also search for

All JobsContact Center JobsContact Center Manager Jobs

Contact Center Manager information

See salary details

$21.5K

$65.6K

$98K

How much do contact center manager jobs pay per year?

As of May 30, 2026, the average yearly pay for contact center manager in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs
What cities are hiring for Contact Center Manager jobs? Cities with the most Contact Center Manager job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
Who are the top companies hiring for Contact Center Manager jobs? The top employers for Contact Center Manager jobs are:
What states have the most Contact Center Manager jobs? States with the most job openings for Contact Center Manager jobs include:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Technology Contact Center Manager

S&B Consulting Group

Benton Harbor, MI • On-site

Full-time

Posted 17 days ago

Job description

Company Description

S&B CONSULTING GROUP, LLC

RESPONSIVE, RESOURCEFUL, AND RESULTS

As a headhunting firm, we are different from your stereotypical "employment agency". We only recruit the best candidates for each company's specific employment needs. Furthermore, we make sure the candidate's style and the company's culture are a perfect match.

Job Description

Client will provide Full Relo

Must have

  • 5+ years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologies

Job Responsibilities

  • Develop call center strategies with business partners and IT organizations
  • Lead a project to migrate call centers to a multi-channel cloud based environment
  • Become business relationship manager for 1800+ call center personnel including break fix, Maintenance of Business as well strategic investments
  • Lead all project activities associated with the design, planning and deployment of solutions
  • Work with technology partners and teams to design and document applications and architectures to meet business requirements
  • Engage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budget
  • Prepare regular reporting related to project progress and deliver to project stakeholders as needed

Function Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.

Qualifications
  • BS - Information Technologies
  • Experience in managing multi-site large scale contact center operations and technology solutions
  • Experience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).
  • Experience in Managing SAP eCRM environment (Implementation experience desired)
  • 3+ years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM
  • 5+ years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologies
  • Experience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.
  • Demonstrated ability to multi-task between projects and operational deliverables.
  • Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.
  • Experience in leading direct and Indirect teams.
  • Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.
  • Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.
  • Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.
  • Ability to manage conflict
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply