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60 Contact center manager jobs in Columbus, OH

8 of the Most Popular Types of Contact Center Manager Jobs in 2026

See what kind of roles similar to Contact Center Manager jobs are hiring now

The qualifications needed for a career as a contact center management include a bachelor’s degree in computer science or a related field. Some employers require a master’s degree for management positions. Several years of experience in a technician role is also a requirement. You should also get a vendor certification for products that your organization supports. It’s crucial that you stay current with the industry, whether through online classes or classroom training sessions. You must also keep up the changing technologies involving contact channels. The Help Desk Institute offers accreditation programs that can improve your chances of employment.

If you are interested in a job related to Contact Center Manager, here are some popular related job searches with the most open positions on ZipRecruiter.

Top Types Of Contact Center Manager Jobs

List of the top 8 highest paying Contact Center Manager positions in 2026, with salary ranges, according to ZipRecruiter.

  • Remote Customer Service Manager

    Salary range: $41,000 - $70,000

    Remote Customer Service Manager is a common job search query. Most salaries for Remote Customer Service Manager jobs pay between $41,000 (25th percentile) and $70,000 (75th percentile) annually. There are plenty of open positions nationwide for Remote Customer Service Manager job searches hiring now on ZipRecruiter.

  • Call Center Supervisor

    Salary range: $48,000 - $75,000

    Call Center Supervisor is a common job search query. Most salaries for Call Center Supervisor jobs pay between $48,000 (25th percentile) and $75,000 (75th percentile) annually. Currently, there are not many open positions nationwide for Call Center Supervisor job searches hiring now on ZipRecruiter. You can take a look at what is available and find similar job searches in this list.

  • Remote Call Center Supervisor

    Salary range: $48,000 - $75,000

    Remote Call Center Supervisor is a common job search query. Most salaries for Remote Call Center Supervisor jobs pay between $48,000 (25th percentile) and $75,000 (75th percentile) annually. You’ll find many open positions nationwide for Remote Call Center Supervisor job searches hiring now on ZipRecruiter.

  • Call Center Director

    Salary range: $87,500 - $120,000

    Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

  • Call Center Representative

    Salary range: $32,000 - $40,000

    Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

  • Customer Service Manager

    Salary range: $41,000 - $70,000

    As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

  • Remote Call Center

    Salary range: $32,000 - $40,000

    Remote Call Center is a popular job search query. Most salaries for Remote Call Center jobs pay between $32,000 (25th percentile) and $40,000 (75th percentile) annually. There are lots of open positions nationwide for Remote Call Center job searches hiring now on ZipRecruiter.

  • Call Center

    Salary range: $32,000 - $40,000

    Call Center is a popular job search query. Most salaries for Call Center jobs pay between $32,000 (25th percentile) and $40,000 (75th percentile) annually. You’ll find many open positions nationwide for Call Center job searches hiring now on ZipRecruiter.

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