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Contact Center Manager Jobs (NOW HIRING)

MCI Careers

Contact Center Manager

Wichita, KS

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Modivcare, Inc.

Contact Center Manager

Ridgeland, MS

$75K/yr

Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ...

Modivcare, Inc.

Contact Center Manager

Ridgeland, MS · On-site

$75K/yr

Modivcare is looking for an experienced Contact Center Manager to join our team. This position is responsible for overseeing day-to-day operations, leading, and guiding a team of representatives to ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Addison, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Tampa, FL · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Garden City, GA · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Mesilla, NM · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

LIMRA AND LOMA

Contact Center Manager

Windsor, CT · On-site

We are seeking a proactive and forward thinking Contact Center Manager to lead the daily operations of our Member Relations Contact Center. This role is responsible for proactively engaging member ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating and processing sales for all consumer insurance products via telephone, direct sales, and the Internet.

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All JobsContact Center Manager Jobs

Contact Center Manager information

See salary details

$21.5K

$65.6K

$98K

How much do contact center manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for contact center manager in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

Which contact lenses are best for presbyopia?

Contact center managers do not typically need to consider specific lenses for presbyopia; however, for individuals with presbyopia, multifocal or monovision contact lenses are commonly recommended as they provide clear vision at multiple distances. An eye care professional should be consulted to determine the best option based on individual needs and eye health. Proper fitting and regular eye exams are essential for optimal comfort and vision correction.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

Was Contact written by Carl Sagan?

The book 'Contact' was written by astronomer and scientist Carl Sagan. As a science communicator, Sagan authored the novel in 1985, which explores themes of extraterrestrial life and scientific inquiry. This information is unrelated to the role of a Contact Center Manager.

What are the two meanings of contact?

In the context of a Contact Center Manager role, 'contact' can refer to a customer or client communication, such as a phone call, email, or chat, that the manager oversees. It can also mean the act of reaching out or connecting with someone, which involves managing interactions and relationships within the center.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What is the meaning of contact?

In the context of a Contact Center Manager, 'contact' refers to any communication or interaction between customers and the contact center, such as phone calls, emails, or chats. Managing these contacts efficiently is essential for providing good customer service and maintaining operational performance. Skills in communication tools and customer relationship management (CRM) systems are often important for this role.
More about Contact Center Manager jobs
What cities are hiring for Contact Center Manager jobs? Cities with the most Contact Center Manager job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
Who are the top companies hiring for Contact Center Manager jobs? The top employers for Contact Center Manager jobs are:
What states have the most Contact Center Manager jobs? States with the most job openings for Contact Center Manager jobs include:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.
Contact Center Manager

Contact Center Manager

WireNut Home Services

Colorado Springs, CO • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Ready to be recognized and rewarded for your hard work?
At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter.
WIRENUT INVESTS IN YOU!
Who we are:
Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.
What You'll Do
As a Contact Center Manager
  • Hiring, coaching, and motivating contact center staff to ensure high-quality customer service with our call takers, dispatchers, permits coordinator, and customer enrichment specialist.
  • Implementing strategies and technologies to improve the customer journey and satisfaction across all communication channels.
  • Reviewing and holding contact center staff accountable to KPI's.
  • Managing daily operations, including scheduling, supervising, and ensuring efficient workflows.
  • Aligning contact center operations with overall business objectives and providing insights into customer needs to drive improvements.

Basic Requirements (Required Skills/ Experience):
  • Customer service experience
  • Goal oriented
  • Strong leadership skills
  • Ability to pass a background check and drug screening
  • Adaptability to constantly changing business needs and additional responsibilities

Compensation: $60,000-75,000k/year
Benefits:
  • Competitive Compensation - Paid Weekly
  • Comprehensive Medical, Dental, and Vision Insurance
  • PTO AND Sick time package
  • 401(k) Plans
  • Paid Holidays (Office Closed)
  • Life Insurance
  • Legal Shield
  • Disability

Perks:
  • WireNut gear!
  • Company sponsored events
  • Quarterly banquets
  • Fun off-site events
  • Company contests, and more!

Job Type: Full-Time

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