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Vice President Of Call Center Jobs (NOW HIRING)

Murphy-Hoffman Company

The role of the Vice President of Service Operations is to be responsible for the overall direction of the MHC Service, Road Ready, Call Center and Warranty operations across the organization.

Alma Lasers GMBH

$250/hr

Vice President of Operations Location: Buffalo Grove, Illinois This role is Hybrid and Primarily on ... Ensure that call center operations run efficiently, with an emphasis on reducing resolution times ...

Alma Lasers GMBH

VP of Operations

Buffalo Grove, IL · On-site

$250/hr

Vice President of Operations Location: Buffalo Grove, Illinois This role is Hybrid and Primarily on ... Ensure that call center operations run efficiently, with an emphasis on reducing resolution times ...

Alma Lasers

VP of Operations

Buffalo Grove, IL · On-site

$250K - $300K/yr

Vice President of Operations Location: Buffalo Grove, Illinois This role is Hybrid and Primarily on ... the call center, to ensure smooth handling of client inquiries and complaints. o Implement ...

MyComputerCareer

$200 - $250/hr

Reporting to the Chief Revenue Officer, this leader will oversee the Contact Center, Admissions ... Strengthen frontline sales execution through call coaching, performance management, consultative ...

MyComputerCareer

Vice President of Sales

Raleigh, NC · On-site

$200 - $250/hr

Reporting to the Chief Revenue Officer, this leader will oversee the Contact Center, Admissions ... Strengthen frontline sales execution through call coaching, performance management, consultative ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK · On-site

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct ... save call workflows, and CSR training Standardizes customer escalation and resolution workflows ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK · On-site

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct ... call workflows, and CSR training • Standardizes customer escalation and resolution workflows ...

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Vice President Of Call Center information

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$43.5K

$157.5K

$277.5K

How much do vice president of call center jobs pay per year?

As of Sep 9, 2026, the average yearly pay for vice president of call center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Vice President Of Call Center jobs?

For Vice President Of Call Center jobs, the most frequently searched job titles are:

Infographic showing various Vice President Of Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Call Center Manager

Gurnee, IL • On-site

Abbott Laboratories Employees Credit Union
Investment Management and Consulting Services • 51 - 200 employees
Learn more about Abbott Laboratories Employees Credit Unionexternal

$63K - $105K/yr

Full-time

Re-posted 9 days ago

Job description

SUMMARY: The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

 

ESSENTIAL FUNCTIONS: 

  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union’s service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting. 
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned


QUALIFICATIONS: 

  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor’s degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience 
  • Experience Preferred: Five (5) years of management experience 


The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.