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Avp Contact Center Manager Jobs (NOW HIRING)

Centra

AVP Contact Center

Columbus, IN · On-site

The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center ... Responsible for reporting any issues or opportunities for improvement of vendor management and all ...

Lawyers for Justice

Contact Center Manager

Glendale, CA · On-site

$100 - $125/hr

Contact Center Manager Department: Operations Employment Type: Full Time Location: Glendale Compensation: $90,000 - $115,000 / year Description The Contact Center Manager will oversee the day-to-day ...

travelinc

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro ...

Lawyers for Justice

Contact Center Manager

Glendale, AZ · On-site

$100 - $125/hr

Contact Center Manager Department: Operations Employment Type: Full Time Location: Glendale Compensation: $90,000 - $115,000 / year Description The Contact Center Manager will oversee the day-to-day ...

Lawyers for Justice

$100 - $125/hr

Contact Center Manager Department: Operations Employment Type: Full Time Location: Glendale Compensation: $90,000 - $115,000 / year Description The Contact Center Manager will oversee the day-to-day ...

New

DMI

Contact Center Manager

Sharonville, OH · On-site

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating ...

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$100 - $125/hr

Contact Center Manager 5 days ago Requisition ID: 1661 Salary Range: $92,630.00 To $108,977.00 Annually Position Overview We are actively recruiting for a Contact Center Manager to lead day-to-day ...

First National Bank Alaska

$100 - $125/hr

Contact Center Manager Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers. We are excited about our ...

DMI

Contact Center Manager

Sharonville, OH · On-site

$113K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating ...

DMI

Contact Center Manager

Sharonville, OH · On-site

Learn more at www.dminc.com DMI, LLC is seeking a Contact Center Manager to join our staff. Call center managers are in charge of hiring, training, supervising, and motivating the call center ...

Travel Incorporated

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro ...

Lawyers for Justice

Contact Center Manager

Glendale, CA · On-site

$90K - $115K/yr

Description The Contact Center Manager will oversee the day-to-day operations of the firm's intake team, ensuring efficiency, quality, and an exceptional client experience at every touchpoint. This ...

Robert Half

Contact Center Manager

Charlotte, NC · On-site

$80K - $120K/yr

Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role ...

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Avp Contact Center Manager information

See salary details

$21.5K

$65.6K

$98K

How much do avp contact center manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for avp contact center manager in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an AVP Contact Center Manager do?

An AVP (Assistant Vice President) Contact Center Manager oversees the daily operations and strategic direction of a contact center, ensuring high levels of customer service and operational efficiency. They manage teams of supervisors and agents, implement process improvements, analyze performance metrics, and develop training programs. The role also involves collaborating with senior leadership to set goals, manage budgets, and ensure compliance with regulations and company policies. Effective communication, leadership, and problem-solving skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as an AVP Contact Center Manager?

To thrive as an AVP Contact Center Manager, you need expertise in operations management, workforce planning, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems, call center analytics software, and quality assurance tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a positive work environment. These competencies are crucial for ensuring efficient operations, high customer satisfaction, and effective achievement of organizational goals.

What are some typical challenges an AVP Contact Center Manager faces, and how can they address them effectively?

An AVP Contact Center Manager often faces challenges such as balancing service level targets with operational efficiency, managing high employee turnover, and adapting to rapidly changing customer expectations. Success in this role requires implementing robust training programs, leveraging advanced analytics to monitor performance, and fostering a positive team culture. Proactively collaborating with IT, HR, and customer experience teams also helps streamline processes and support continuous improvement, ensuring the contact center meets both business goals and customer needs.

What is the difference between Avp Contact Center Manager vs Contact Center Supervisor?

AspectAvp Contact Center ManagerContact Center Supervisor
ResponsibilitiesOversees multiple teams, strategic planning, and high-level operationsManages daily team activities and ensures service quality
CredentialsBachelor's degree, experience in contact center management, leadership skillsHigh school diploma or equivalent, experience in customer service, supervisory skills
Work EnvironmentCorporate office, strategic meetings, cross-department collaborationContact center floor, direct team supervision
Industry UsageCommon in large organizations and call center chainsFound in various sizes of contact centers, more operational focus

The Avp Contact Center Manager typically holds a higher strategic and leadership role compared to the Contact Center Supervisor, focusing on overall operations and long-term planning. Supervisors handle day-to-day team management and customer interactions. Both roles require customer service experience, but the Avp role demands more leadership and strategic skills.

What cities are hiring for Avp Contact Center Manager jobs?

Cities with the most Avp Contact Center Manager job openings:

What states have the most Avp Contact Center Manager jobs?

States with the most job openings for Avp Contact Center Manager jobs include:

What are popular job titles related to Avp Contact Center Manager jobs?

For Avp Contact Center Manager jobs, the most frequently searched job titles are:

Infographic showing various Avp Contact Center Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

AVP Contact Center

Columbus, IN • On-site

Centra
Telecommunications • 11 - 50 employees
Learn more about Centraexternal

Full-time

Re-posted 11 days ago

Key responsibilities

  • Oversee the leadership and operations of the Contact Center and ITM Service Center.

  • Manage performance, Member engagement coaching, training, and development within the Contact Center.

  • Assess service effectiveness, develop strategies for improvement, and report on vendor management and technology issues.

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.  Centra Credit Union has an exciting opportunity for an Assistant Vice President of Contact Center in Columbus, Indiana. The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center, and ITM Service Center. This role is responsible for providing a positive Member experience through inbound delivery channels. The AVP of Contact Centers directs the delivery of production and service level results within annual budgetary requirements and maintains the Contact Centers in a safe and sound manner in compliance with policy and procedure.At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family. 

Spanish/English interpreters may be eligible for an interpreting differential. 

Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform. 

  • Responsible for overseeing the efficient and effective leadership of the Contact Center and ITM Center.
  • Oversees the operations of the Contact Center through the supervision of the leadership team in the areas of performance management, Member engagement coaching, training and development, and demonstrating and cultivating Centra s Vision, Mission, Culture and Core Values 
  • Assesses service effectiveness and Value Creation of all departments on an ongoing basis.
  • Develops and implements strategies to continually improve Value Creation and service performance.
  • Responsible for reporting any issues or opportunities for improvement of vendor management and all critical technology functions that relate to the Contact Center and ITM Center to the SVP of Retail, and working on resolution.
  • Ensures that the departments can demonstrate compliance with Centra s policies, procedures, and regulatory requirements.
  • Oversees value creating initiatives, maximizing non-member facing time by actively delegating and participating in opportunities to create additional value. Engaging in projects across the Credit Union providing Contact Center subject matter expertise.
EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):
  • Bachelor's Degree in Related Field
  • Five years to eight years of similar or related experience, including preparatory experience.
Centra is an Equal Opportunity Employer

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