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Avp Contact Center Manager Jobs (NOW HIRING)

MCI Careers

Contact Center Manager

Las Cruces, NM · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Tampa, FL · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Dallas, TX · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Savannah, GA · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Superior Choice

$60K - $70K/yr

Contact Center Manager Full Time Professional Superior, WI, US 4 days ago Requisition ID: 1244 Salary Range: $60,000.00 To $70,000.00 Annually Role To ensure members and potential members receive ...

Socket.dev

Contact Center Manager

Janesville, WI · On-site

Manage the contact center team to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance ...

MCI Careers

Contact Center Manager

Dallas, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Tampa, FL · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

Grainger

Contact Center Manager

Green Bay, WI · Hybrid

Contact Center Manager Imperial Supplies!! A company with pride. We foster a welcoming workplace where you can build a career for yourself, while fulfilling our purpose to keep the world working. We ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

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Avp Contact Center Manager information

See salary details

$21.5K

$65.6K

$98K

How much do avp contact center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for avp contact center manager in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an AVP Contact Center Manager do?

An AVP (Assistant Vice President) Contact Center Manager oversees the daily operations and strategic direction of a contact center, ensuring high levels of customer service and operational efficiency. They manage teams of supervisors and agents, implement process improvements, analyze performance metrics, and develop training programs. The role also involves collaborating with senior leadership to set goals, manage budgets, and ensure compliance with regulations and company policies. Effective communication, leadership, and problem-solving skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as an AVP Contact Center Manager?

To thrive as an AVP Contact Center Manager, you need expertise in operations management, workforce planning, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems, call center analytics software, and quality assurance tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a positive work environment. These competencies are crucial for ensuring efficient operations, high customer satisfaction, and effective achievement of organizational goals.

What are some typical challenges an AVP Contact Center Manager faces, and how can they address them effectively?

An AVP Contact Center Manager often faces challenges such as balancing service level targets with operational efficiency, managing high employee turnover, and adapting to rapidly changing customer expectations. Success in this role requires implementing robust training programs, leveraging advanced analytics to monitor performance, and fostering a positive team culture. Proactively collaborating with IT, HR, and customer experience teams also helps streamline processes and support continuous improvement, ensuring the contact center meets both business goals and customer needs.

What is the difference between Avp Contact Center Manager vs Contact Center Supervisor?

AspectAvp Contact Center ManagerContact Center Supervisor
ResponsibilitiesOversees multiple teams, strategic planning, and high-level operationsManages daily team activities and ensures service quality
CredentialsBachelor's degree, experience in contact center management, leadership skillsHigh school diploma or equivalent, experience in customer service, supervisory skills
Work EnvironmentCorporate office, strategic meetings, cross-department collaborationContact center floor, direct team supervision
Industry UsageCommon in large organizations and call center chainsFound in various sizes of contact centers, more operational focus

The Avp Contact Center Manager typically holds a higher strategic and leadership role compared to the Contact Center Supervisor, focusing on overall operations and long-term planning. Supervisors handle day-to-day team management and customer interactions. Both roles require customer service experience, but the Avp role demands more leadership and strategic skills.

What cities are hiring for Avp Contact Center Manager jobs?

Cities with the most Avp Contact Center Manager job openings:

What states have the most Avp Contact Center Manager jobs?

States with the most job openings for Avp Contact Center Manager jobs include:

What are popular job titles related to Avp Contact Center Manager jobs?

For Avp Contact Center Manager jobs, the most frequently searched job titles are:

Infographic showing various Avp Contact Center Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Contact Center Manager

Las Cruces, NM • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 14 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage overall contact center operations, including staffing, performance, and service delivery.
  • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
  • Collaborate with clients to understand business needs and ensure alignment with service goals.
  • Analyze operational data and implement strategies to improve efficiency and customer satisfaction.
  • Drive continuous improvement initiatives across training, quality, and workforce management.
  • Ensure compliance with company policies, client requirements, and regulatory standards.
  • Prepare and present performance reports to senior leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Operations, or a related field (preferred).
  • 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
  • Proven ability to manage large teams and complex operations.
  • Strong understanding of contact center metrics, tools, and technologies.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience working with international clients is a plus.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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