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Vice President Contact Center Jobs (NOW HIRING)

PFCU

Contact Center Representative

Durand, MI · On-site

$10K/mo

Description Contact Center Representative Department Contact Center Reports To Contact Center Manager/VP of Member Experience/Chief Member Experience Officer Pay Classification Hourly FLSA Status Non ...

PFCU

Contact Center Representative

Portland, MI · On-site

$10K/mo

Description Contact Center Representative Department Contact Center Reports To Contact Center Manager/VP of Member Experience/Chief Member Experience Officer Pay Classification Hourly FLSA Status Non ...

SACRAO

Vice President of Enrollment

Raleigh, NC · On-site

$120 - $160/hr

The Vice President of Enrollment will lead established education sales, including the Contact Center, Admissions, and Financial Aid departments. In addition, they will work closely with Corporate ...

Enseo

VP, Customer Support (US)

Plano, TX · On-site

$133K - $170K/yr

Vice President, Customer Support At Enseo, we're redefining what hospitality technology can be. We ... Contact Center Operations * Own the performance of the frontline support contact center across ...

Sagility LLC

Vice President - Sales

Concord, NC · Remote

The VP of Sales plays a pivotal role in driving the company's growth by leading the sales team ... Clinical contact center and virtual clinical models * Translate payer pain points (cost, quality ...

Sagility LLC

Vice President - Sales

The VP of Sales plays a pivotal role in driving the company's growth by leading the sales team ... Clinical contact center and virtual clinical models * Translate payer pain points (cost, quality ...

Sagility

Vice President - Sales

Clinical contact center and virtual clinical models * Translate payer pain points (cost, quality ... Engage directly with healthcare executives (CMO, VP Medical Management, VP Clinical Operations ...

Inktel

VP of Business Development

Miami, FL

... the contact center or related industry In-depth knowledge of selling strategies and methods, as ... a Vice President of Sales: Competitive salary dependent on experience, certifications, and ...

Ambulatory Surgery Center

VICE PRESIDENT, OPERATIONS

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more ... contact us at: careers@amsurg.com. Please include your full name, the role you're applying for and ...

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Vice President Contact Center information

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How much do vice president contact center jobs pay per year?

As of Aug 11, 2026, the average yearly pay for vice president contact center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are the main challenges a vice president contact center typically faces, and how can they address them?

One of the main challenges for a Vice President Contact Center is balancing operational efficiency with delivering outstanding customer experiences, especially when managing large, diverse teams across multiple locations. This role often involves navigating fluctuating call volumes, integrating new technologies, and responding to changing customer expectations. Successful leaders proactively use data analytics to identify trends, standardize best practices, and implement process improvements. Collaboration with other departments such as IT, HR, and Marketing is essential to align contact center objectives with broader company goals and ensure a seamless customer journey.

What are the key skills and qualifications needed to thrive as a vice president contact center?

To thrive as a Vice President Contact Center, you need extensive experience in contact center operations, leadership, and workforce management, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM software, call routing systems, analytics platforms, and relevant industry certifications such as Six Sigma or COPC are commonly required. Exceptional communication, strategic thinking, and the ability to inspire and develop large teams are crucial soft skills. These abilities are vital for driving operational efficiency, high customer satisfaction, and continuous improvement in a dynamic service environment.

What is a vice president contact center?

A Vice President Contact Center is a senior leader responsible for overseeing the strategic direction, operations, and performance of an organization's contact center. They ensure excellent customer service, optimize processes, and implement technology solutions to enhance efficiency. This role involves managing teams, setting key performance indicators (KPIs), and aligning contact center goals with overall business objectives. VPs of Contact Centers also collaborate with other departments to improve the customer experience and drive business growth.

What cities are hiring for Vice President Contact Center jobs? Cities with the most Vice President Contact Center job openings:
What are the most commonly searched types of Contact Center jobs? The most popular types of Contact Center jobs are:
What states have the most Vice President Contact Center jobs? States with the most job openings for Vice President Contact Center jobs include:
What job categories do people searching Vice President Contact Center jobs look for? The top searched job categories for Vice President Contact Center jobs are:
Vice President Contact Center jobs near you
Infographic showing various Vice President Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Vice President of Technology and Security

Datamark, Inc.

El Paso, TX • On-site

$141K - $177K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as our Vice President of Information Technology and Security and contribute your expertise in a role where your impact truly matters!
The Vice President of Information Technology & Security must have experience in the contact center space to be considered for this role. This role is responsible for aligning the company's information technology and security with business objectives, leading infrastructure, networking, security, and software teams in the US, Mexico, and India to implement and maintain end-to-end systems required to support DATAMARK business services. The VP of Information Technology & Security is ultimately responsible for ensuring maximum uptime, stability and security of the system for each project, facilitating optimal collaboration between teams such that all elements of each system function seamlessly together. This position provides oversight for all ongoing activities in IT to preserve the availability, integrity, compliance, and confidentiality of the organization's information resources and assets in compliance with applicable security policies and standards. This position is also responsible for evaluating the effectiveness of existing systems while directing the administration of security policies, activities, and standards surrounding the mitigation of information risk, and cybersecurity threats. This role will manage Global IT, software, AI and Security teams.
Requirements
  • Guides and mentors, the Director of IT, Director of Security, and the Director of Engineering to meet all company objectives. Lead the contact center space growth and technology.
  • Must have strong skillset in Contact Center Technology infrastructure and planning
  • Thinks strategically, anticipates future risks and trends, and incorporates them into the organizational plan for infrastructure, networking, and software.
  • Responsible for developing in-house experts to support Contact Center operations that will drive that technology effectively into operations.
  • Directs collaboration for the implementation of best practices for optimizing infrastructure, contact center support, networks, and software in tandem, improving system performance, and ensuring service-level requirements can be met.
  • Understands DATAMARK's core values and always lives up to the organization's values. Considers mission statement, vision, and core values when making decisions and acting.

Infrastructure:
  • Manages and develops a talented infrastructure, networking, and software team.
  • Designs and manages contact center infrastructure
  • Identifies and meets all of the expectations and requirements of internal and external customers.
  • Drives process-oriented methodology that can be audited and tracked for compliance within department, company, security and industry standards.
  • Responsible for the strategy, design and maintenance of our global technology infrastructure.
  • Develops mitigating action plans to address identified project risks and gaps.
  • Manages third party relationships for global outsourcing of IT services.

Engineering:
  • Manages the engineering development teams that deliver systems
  • Plans and directs the activities of internal and external software engineering teams to deliver systems that meet KPI's.
  • Leverages industry standards that yield delivery on time, on-budget initiatives for internal teams and external customers.
  • Manages third party relationships for global outsourcing of Engineering services.

Security & Compliance:
  • Oversee the Information Security Program for the global enterprise
  • Oversee the initiation, facilitation, and promotion of activities to create information security awareness throughout the organization.
  • Commissions the preparation and implementation of required information security policies, standards, procedures, and guidelines.
  • Partners with cross-functional teams through the design and development of new or updated products to detect, resolve and prevent risks. Manages all contact center security for clients
  • Oversee the design and operation of compliance auditing, monitoring, and improvement activities to ensure compliance both with internal security policies and procedures and applicable laws and regulations; ensures consistency of internal controls across departments.

Education Requirements:
  • BS/MS in Computer Science, Engineering, or related technical field

Field Experience:
  • Extensive knowledge of and experience with Call Center System Management including, but not limited to CCaaS, AI support technologies for the Call Center, IVR, CRM, WFM, QM.
  • At least 10 years of total IT field experience, including hands-on experience
  • At least 8 years of total Information Security experience, including hands-on experience
  • At least 8 years of total software industry field experience, including hands-on experience
  • At least 10 years related experience in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement or similar transformational initiatives
  • At least 8 years in an executive leadership position
  • BPO global experience is highly preferred

Position Experience:
  • At least 15 years in a management position
  • At least 10 years in technology

Benefits
  • Health Care Plan: Medical, Dental, and Vision
  • Retirement Plan: 401k, IRA
  • Life Insurance: Basic, Voluntary, and AD&D
  • Paid Time Off: Public Holidays and Paid Volunteer Hours
  • Short-Term and Long-Term Disability
  • Training and Development
  • Wellness Resources
  • $225,000 Annual Salary

**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

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