ZipRecruiter

Log In

2

Remote Contact Center Jobs (NOW HIRING)

BECU

Contact Center Associate

$21.78 - $26.63/hr

Candidates must reside in WA, OR, or ID Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of ...

Innovacare Health

Contact Center Director

The Contact Center Director leads a team of three Market Managers, a Quality Manager, and a WFM & Business Systems Administrator, and is accountable for the performance outcomes produced by each ...

Sana Lake Recovery

CONTACT CENTER REPRESENTATIVE

$18.25 - $23.50/hr

Sana Lake Contact Center Representative At Sana Lake Recovery, we treat substance use and mental ... Reliable internet connection and an appropriate private workspace for remote work * Ability to ...

Brandt Information Services, LLC

Contact Center Agent

$13/hr

Contact Center Agent Must be US Citizen or Green Card holder W-2 Full Time Hourly and Seasonal Position 100% Remote - Must reside in the US full time Brandt Information Services is a leading provider ...

Pearl Interactive Network

Contact Center Agent

$16.75 - $22.50/hr

Seasonal Contact Center Agents (CCAs) Pearl Interactive Network is seeking Seasonal Contact Center ... AL, AR, FL, GA, KY, KS, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, WV Technical Equipment and Remote ...

Advocate Aurora Health

$25.30 - $37.95/hr

Possesses knowledge of all contact center software products, metrics, and reporting requirements ... Incumbent may be required to perform other related duties. #LI Remote #LI data analytics Our ...

MCI Careers

Contact Center Representative

Savannah, GA · Remote

$13.75 - $17.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Jacuzzi Group

Director, Contact Center

The Director of Contact Center holds total responsibility for the operations, performance, and reporting of the Jacuzzi Bath Remodel Contact Center. Working in a fast-paced, KPI-driven environment ...

MCI Careers

Contact Center Representative

Savannah, GA · Remote

$13.75 - $17.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

previous page

Showing results 41-60

All JobsRemote JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsRemote Contact Center Jobs

Remote Contact Center information

See salary details

$5

$17

$19

How much do remote contact center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote contact center in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
More about Remote Contact Center jobs

What cities are hiring for Remote Contact Center jobs?

Cities with the most Remote Contact Center job openings:

What are the most commonly searched types of Contact Center jobs?

The most popular types of Contact Center jobs are:

What states have the most Remote Contact Center jobs?

States with the most job openings for Remote Contact Center jobs include:

What job categories do people searching Remote Contact Center jobs look for?

The top searched job categories for Remote Contact Center jobs are:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,500 per year, or $17.1 per hour.

Knowledge Manager Contact Center

Washington, DC • Remote

SYS Integration
See more jobs at SYS Integrationexternal

Full-time

Re-posted 10 days ago

Job description

Location: Remote

Knowledge Manager Contact Center

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Knowledge Manager Contact Center to support a governmentcontracted contact center by developing, maintaining, and managing all program content used by customer service staff. This role oversees content creation, data entry, design, and daily escalations, while also supporting research requests, special projects, and operational activities at the government agency. The Content Manager ensures content accuracy, consistency, and alignment with program requirements and serves as a key liaison with government leadership and subject matter experts.

Key Responsibilities:

Content Development & Management

  • Create, update, and maintain program content, including knowledge articles, scripts, workflows, and reference materials.
  • Oversee content data entry, formatting, and design to ensure clarity and usability for contact center staff.
  • Manage daily escalations, research requests, and special contentrelated projects.
  • Analyze existing processes and recommend improvements to content structure and program workflows.

Stakeholder Coordination

  • Provide supervisory oversight and support to content team members.
  • Collaborate with government Subject Matter Experts, management, and executive staff to review issues, present solutions, and ensure content accuracy.
  • Support the Federal Program Director and COR with communications related to emerging issues, scheduling needs, and new or upcoming content.
  • Participate in meetings to support consistent internal branding and messaging across the contact center.

Operational Support

  • Conduct research and analysis to support new program processes and content enhancements.
  • Ensure content aligns with operational needs and supports highquality customer service delivery.
  • Assist with contact center operational activities as needed.

Qualifications:

  • Experience in content management, knowledge management, or documentation development.
  • Strong writing, editing, and content design skills.
  • Ability to analyze processes and recommend improvements.
  • Experience working with government programs or in a contact center environment is preferred.
  • Strong communication and stakeholdermanagement skills.
  • Bachelor's degree in Communications, English, Technical Writing, Knowledge Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

Apply