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Remote Contact Center Jobs (NOW HIRING)

NBT Bank

Contact Center Agent III

Norwich, NY · Remote

$22.61 - $30.15/hr

Develop and facilitate contact center training including but not limited to classroom or remote instructions. Complete account, product maintenance as well as complete high-risk monetary customer ...

NBT Bank

Contact Center Agent III

Williamsville, NY · Remote

$22.61 - $30.15/hr

Develop and facilitate contact center training including but not limited to classroom or remote instructions. Complete account, product maintenance as well as complete high-risk monetary customer ...

MedQuest Imaging

Contact Center Representative

$18.50 - $19.75/hr

Contact Center Representative (Patient Experience Navigator) Are you passionate about making a ... Work Setting: * REMOTE - Work from home * Secure private work location * Access to High-Speed ...

Tivly

Contact Center Representative

Houston, TX · On-site +1

$14/hr

... a remote call center environment and is comfortable reading scripts. As the voice of our company ... Contact Center Representative must possess excellent communication and interpersonal skills, as ...

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How much do remote contact center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote contact center in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
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Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $35,500 per year, or $17.1 per hour.

Manager Contact Center

The University of Miami

Medley, FL • On-site, Remote

Full-time

Medical, Dental

Re-posted 3 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

262nd of 620 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
  • The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a full time Manager, Contact Center to work remotely. The individual in this position is part of the UHealthConnect Contact center and as a key member of our Contact Center Operations team, the Manager will support optimal functioning of systems and processes as we work to enhance patient satisfaction, improve patient clinical outcomes through timely appointments and maximize contact center operations for their respective specialty areas. The Contact Center Manager will manage, lead, and inspire contact center staff, and will support their team supervisors through mentorship, coaching and benchmarking. This role is responsible for process improvement and productivity enhancements by using data and feedback from leadership, clinical contacts, and intra-departmental support teams: Physician Logistics, Workforce Management & Quality Management and Training. The individual in this position is responsible for overseeing a team of contact center supervisors and their direct report agents. Teams typically include up to 50 agents per supervisor ratios and the main function of contact center teams is to provide timely access to healthcare services and patient registration for the University of Miami Health System. Success in this position requires the ability to manage, motivate and encourage team members through positive communication and feedback. It also requires strong critical thinking, effective communications, and problem-solving skills to navigate a complex medical institution and drive patient centric service.
    Core Responsibilities:
    • The Manager will be responsible for creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System
    • Monitors and analyzes quantitative service and productivity metrics (i.e., average speed to answer, abandon rate, service level, appointments scheduled, etc.) Provides leadership with quarterly reports outlining team's performance and growth including notable Clinical Practice Department information for process improvement and decision making.
    • Work with Quality Management team to monitor and analyze team's quality and patient satisfaction metrics (i.e., call monitoring for adherence, compliance of registration documentation, etc.).
    • Work in coordination with our Workforce Management team to maximize staff productivity and availability within the contact center.
    • Works in collaboration with other internal teams to provide cross coverage activities to ensure that UHealthConnect meets customer expectations.
    • Works with Quality Management team and Clinical Practice stakeholders in resolving escalated complaints, as necessary.
    • Ensures that the appropriate appointment and registration information is documented at time of scheduling. Ensures that appointments scheduled are accurate and payors meet time frame for authorization guidelines for financial clearance of appointment prior to patient's arrival.
    • Runs daily productivity report to ensure that team is meeting established standards and goal and performs regular quality assurance reviews to ensure team member are adhering to the policies and procedures.
    • Effectively and accurately communicates policy changes and all business operation updates to staff on a timely basis.
    • Conducts department wide meetings to maintain two- way communication, problems solving, and relaying information Attends meetings, prepares reports and presentations, and gathers and analyzes data regarding trends and changes, providing recommendations and solutions
    • Demonstrates positive Human Relations skills, utilizing effective leadership and effective written and oral communication skills Stays current on all systems utilized, including telecom systems, CRMs and scheduling and registration modules.

    This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
    Core Qualifications:
    Bachelor's degree or equivalent work experience.
    Minimum 4 years of relevant experience required
    Knowledge, Skills, and Attitudes:
    • Experience as change agent, motivator, and influencer.
    • Experienced critical thinker and problem solver.
    • Ability to manage people and provide vision and direction as needed.
    • Ability to communicate effectively with staff, leaders, and stakeholders internally and enterprise-wide is critical.
    • Ability to manage and coordinate the activities of other employees and ensure a high level of performance.
    • Excellent customer service skills a must.
    • Ability to maintain effective interpersonal relationships.
    • Commitment to the University's core values.
    • Ability to direct, manage, implement, and evaluate department operations.
    • Ability to establish department goals and objectives that support the strategic plan.
    • Ability to effectively plan, delegate and/or supervise the work of others.
    • Ability to lead, motivate, coach, develop and train others.
    • Proficient in standard computer software (i.e., Microsoft Office) and ability to adopt new systems (Epic EMR, Kyruus, Nice InContact, CRMs, etc).

    Any relevant education, certifications and/or work experience may be considered

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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