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Sms Chat Jobs (NOW HIRING)

Podium

Senior AI Engineer - Agentic

Lehi, UT · On-site

$98K - $134K/yr

... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is ...

Podium

Staff AI Engineer - USA

Lehi, UT · On-site

... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is ...

Carrum Health

Director, Patient Access

Chicago, IL · Remote

$130K - $160K/yr

Partner cross-functionally to augment our high-touch phone support with SMS, chat, and self-service tools, ensuring patients can engage with us in the way that suits them best.Drive Strategic ...

Foundever

Digital Services Consultant

Anthony, KS · Remote

Formalize and document "as is" and "to be" customer journeys aligned with newly implemented technologies such as voicebots, chatbots, conversational SMS, chat solutions, CRM, Knowledge Management ...

Podium

Staff AI Engineer - Utah

Lehi, UT · On-site

... SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is ...

Carrum Health

Director, Patient Access

Chicago, IL · Remote

$130K - $160K/yr

Partner cross-functionally to augment our high-touch phone support with SMS, chat, and self-service tools, ensuring patients can engage with us in the way that suits them best. Drive Strategic ...

Magellan Health, Inc.

Lead IT Telecom Architect

Frisco, TX · On-site

$105K - $178K/yr

Develop overall telecommunications and Contact Center architecture, blueprints, and future roadmaps for Voice, SMS, Chat, and AI. * Requirements Analysis: Translate business objectives and technical ...

Scalence L.L.C.

NiCE CCaaS Developer

Allentown, PA · On-site

Conversational AI, NLU, NLP, SMS, Email, Chat, web etc. applications solutions using application development tools. • Experience in implementing at least 1 NICE inContact / CXone project a must ...

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How much do sms chat jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for sms chat in the United States is $28.60, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $31.49 per hour, depending on experience, location, and employer.

What is an SMS Chat job?

An SMS Chat job involves engaging in text-based conversations with customers or clients through messaging platforms. Responsibilities typically include answering inquiries, providing support, and sometimes promoting products or services. This role requires strong written communication skills, fast typing, and the ability to multitask. Many SMS Chat jobs are remote, offering flexible hours depending on the company.

What are the key skills and qualifications needed to thrive in the Sms Chat position, and why are they important?

To thrive as an SMS Chat Specialist, you need excellent written communication skills, fast and accurate typing ability, and a good grasp of customer service principles, often supported by a high school diploma or equivalent. Familiarity with SMS/chat platforms, CRM systems, and ticketing software is typically required. Strong active listening, empathy, multitasking, and attention to detail will set you apart in this role. These skills are essential to efficiently resolve customer issues, maintain high satisfaction rates, and contribute positively to team goals in a digital support environment.

What are some typical challenges SMS Chat Specialists face in their daily work?

SMS Chat Specialists often handle multiple customer conversations at once, which requires strong multitasking skills and attention to detail to ensure that each customer receives accurate and timely responses. Challenges can include quickly interpreting and responding to customer needs through text, managing high message volumes during peak times, and resolving complex issues without the benefit of voice communication. Team members support each other through shared best practices and knowledge bases, and supervisors are available to escalate more complicated cases. While it can be fast-paced, the role offers valuable experience in digital communication and customer service, opening doors for advancement in the field.
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Sms Chat jobs near you
Senior AI Engineer - Agentic

Senior AI Engineer - Agentic

Podium

Lehi, UT • On-site

$98K - $134K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

The Role

Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent platform-a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you'll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

  • Build and scale the AI Agent platform - enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
  • Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
  • Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
  • Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
  • Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
  • Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

  • 6-10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
  • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
  • Proven success designing and maintaining distributed or high-throughput systems.
  • Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
  • Excellent communication skills and the ability to work effectively across teams.
  • A willingness to work across the entire stack-from infrastructure to APIs to user-facing components-wherever the problem needs solving.
  • Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

  • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
  • Practical experience designing and implementing evaluations for LLM behavior - including accuracy, safety, reliability, and cost monitoring.
  • Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
  • Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
  • Hands-on experience with fine-tuning and data curation for improving model performance.

Why you'll love working here: 

  • Podium is the best place to work to:
    • Join the leaders in AI agents
    • Unlock career-defining growth
    • Build with world-class talent
    • Make a real impact on local business

Benefits:

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with company matching
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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