Contact Center Systems Manager
$100K - $120K/yr
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows * Manage dialing strategies and campaign performance to improve productivity and connect ...
Contact Center Systems Manager
$100K - $120K/yr
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows * Manage dialing strategies and campaign performance to improve productivity and connect ...
VP, Contact Center Technology
Irvine, CA · On-site
$148K - $190K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
VP, Contact Center Technology
Irvine, CA · On-site
$148K - $190K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
Customer Support Specialist (LATAM Only)
$18.50 - $24.75/hr
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before applying. This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most ...
Customer Support Specialist (LATAM Only)
$18.50 - $24.75/hr
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before applying. This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most ...
Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics * Candidate must demonstrate in ...
Quick apply
Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics * Candidate must demonstrate in ...
VP, Contact Center Technology
Irvine, CA · On-site
$147K - $189K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
VP, Contact Center Technology
Irvine, CA · On-site
$147K - $189K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
VP, Contact Center Technology
Irvine, CA · On-site
$148K - $190K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
VP, Contact Center Technology
Irvine, CA · On-site
$148K - $190K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
VP, Contact Center Technology
$147K - $189K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
Quick apply
VP, Contact Center Technology
$147K - $189K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
VP, Contact Center Technology
Irvine, CA · On-site
$148K - $190K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
VP, Contact Center Technology
Irvine, CA · On-site
$148K - $190K/yr
Defines the technology roadmap, ensuring scalable cloud infrastructure (e.g., Genesys Cloud) supports omnichannel strategies (voice, chat, SMS, email). * Leads the optimization of the telephony ...
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Remote - Customer Experience Representative
Hillsboro, MS · Remote
$12 - $15/hr
This position will be the front line for new customers rentals as well as handling a variety of customer issues utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and ...
Quick apply
Remote - Customer Experience Representative
Hillsboro, MS · Remote
$12 - $15/hr
This position will be the front line for new customers rentals as well as handling a variety of customer issues utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and ...
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before applying. MUST have either a STEM degree (Engineering, Computer Science, Mathematics, or similar) OR ...
... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before applying. MUST have either a STEM degree (Engineering, Computer Science, Mathematics, or similar) OR ...
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
AI Escalation Specialist
Miami, FL · On-site
$50K/yr
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
Quick apply
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...
We help SMBs and mid-market companies answer calls, qualify leads, follow up with customers, manage tickets, and automate customer operations across voice, SMS, chat, email, and CRM. We are growing ...
We help SMBs and mid-market companies answer calls, qualify leads, follow up with customers, manage tickets, and automate customer operations across voice, SMS, chat, email, and CRM. We are growing ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
Design omnichannel customer flows across voice, digital voice, SMS, chat, email, and other messaging platforms. * NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
Design omnichannel customer flows across voice, digital voice, SMS, chat, email, and other messaging platforms. * NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities ...
Customer Experience Associate
$18.75 - $25/hr
... SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to ...
Quick apply
Customer Experience Associate
$18.75 - $25/hr
... SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to ...
Customer Experience Associate
$18 - $24/hr
... SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to ...
Customer Experience Associate
$18 - $24/hr
... SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to ...
Sms Chat information
What is an SMS Chat job?
An SMS Chat job involves engaging in text-based conversations with customers or clients through messaging platforms. Responsibilities typically include answering inquiries, providing support, and sometimes promoting products or services. This role requires strong written communication skills, fast typing, and the ability to multitask. Many SMS Chat jobs are remote, offering flexible hours depending on the company.
What are the key skills and qualifications needed to thrive in the Sms Chat position, and why are they important?
To thrive as an SMS Chat Specialist, you need excellent written communication skills, fast and accurate typing ability, and a good grasp of customer service principles, often supported by a high school diploma or equivalent. Familiarity with SMS/chat platforms, CRM systems, and ticketing software is typically required. Strong active listening, empathy, multitasking, and attention to detail will set you apart in this role. These skills are essential to efficiently resolve customer issues, maintain high satisfaction rates, and contribute positively to team goals in a digital support environment.
What are some typical challenges SMS Chat Specialists face in their daily work?
SMS Chat Specialists often handle multiple customer conversations at once, which requires strong multitasking skills and attention to detail to ensure that each customer receives accurate and timely responses. Challenges can include quickly interpreting and responding to customer needs through text, managing high message volumes during peak times, and resolving complex issues without the benefit of voice communication. Team members support each other through shared best practices and knowledge bases, and supervisors are available to escalate more complicated cases. While it can be fast-paced, the role offers valuable experience in digital communication and customer service, opening doors for advancement in the field.
More about Sms Chat jobs
What are the most commonly searched types of Sms Chat jobs? The most popular types of Sms Chat jobs are:
What states have the most Sms Chat jobs? States with the most job openings for Sms Chat jobs include:
What job categories do people searching Sms Chat jobs look for? The top searched job categories for Sms Chat jobs are:
DaBella rating
7.5
Based on 11 frontline employees who took The Breakroom Quiz
16th of 50 rated home improvement suppliers and fitters
Job description
Location: Austin, TX
Schedule: Monday-Friday | 8:00 AM-5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000-$120,000 annually
We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you'll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.
You'll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.
What You'll Do- Lead administration and optimization of call center platforms, primarily Five9
- Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
- Manage dialing strategies and campaign performance to improve productivity and connect rates
- Monitor system performance and troubleshoot issues to ensure reliable operation
- Administer user access, permissions, and platform configurations
- Support integrations between Five9, Salesforce, and other enterprise systems
- Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
- Collaborate with data teams to develop reporting and dashboards for call center performance metrics
- Create documentation, SOPs, and training materials
- Mentor junior administrators and support team members
- Ensure compliance with security, privacy, and operational standards
- 5+ years of experience administering and managing call center platforms
- Experience with Five9 or similar CCaaS platforms
- Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
- Working knowledge of Salesforce or comparable CRM systems
- Experience supporting high-volume call center environments
- Strong troubleshooting, analytical, and organizational skills
- Ability to collaborate effectively across technical and business teams
Preferred:
- Leadership, supervisory, or team lead experience
- Five9 or other CCaaS certifications
- Experience with Salesforce Service Cloud
- Experience with workforce management and analytics tools
- Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
- Strong documentation and training experienc
About DaBella
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Hillsboro, OR, US
Year founded
2011