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Sms Chat Jobs (NOW HIRING)

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before applying. This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most ...

Boundless Learning

Enrollment Advisor

Orlando, FL

Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program. * Build and manage a mature, active pipeline of leads * Advise prospective ...

Boundless Learning

Enrollment Advisor

Orlando, FL · On-site

Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program. * Build and manage a mature, active pipeline of leads * Advise prospective ...

Boundless Learning

Enrollment Advisor

Chandler, AZ · On-site

Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program. * Build and manage a mature, active pipeline of leads * Advise prospective ...

Boundless Learning

Enrollment Advisor

Orlando, FL · On-site

Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program. * Build and manage a mature, active pipeline of leads * Advise prospective ...

Boundless Learning

Enrollment Advisor

Chandler, AZ

Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program. * Build and manage a mature, active pipeline of leads * Advise prospective ...

Boundless Learning

Enrollment Advisor

Chandler, AZ · On-site

Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program. * Build and manage a mature, active pipeline of leads * Advise prospective ...

Whippy

Customer Success Manager (LATAM Only)

... SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before applying. MUST have either a STEM degree (Engineering, Computer Science, Mathematics, or similar) OR ...

HelloGov AI

AI Escalation Specialist

Miami, FL

$50K/yr

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...

HelloGov AI

AI Escalation Specialist

Miami, FL

$50K/yr

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...

HelloGov AI

AI Escalation Specialist

Miami, FL · On-site

$50K/yr

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...

HelloGov AI

AI Escalation Specialist

Miami, FL

$50K/yr

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...

HelloGov AI

AI Escalation Specialist

Miami, FL

$50K/yr

At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

Design omnichannel customer flows across voice, digital voice, SMS, chat, email, and other messaging platforms. * NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA

$60.25 - $79.25/hr

Design omnichannel customer flows across voice, digital voice, SMS, chat, email, and other messaging platforms. * NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities ...

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How much do sms chat jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for sms chat in the United States is $28.60, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $31.49 per hour, depending on experience, location, and employer.

What is an SMS Chat job?

An SMS Chat job involves engaging in text-based conversations with customers or clients through messaging platforms. Responsibilities typically include answering inquiries, providing support, and sometimes promoting products or services. This role requires strong written communication skills, fast typing, and the ability to multitask. Many SMS Chat jobs are remote, offering flexible hours depending on the company.

What are the key skills and qualifications needed to thrive in the Sms Chat position, and why are they important?

To thrive as an SMS Chat Specialist, you need excellent written communication skills, fast and accurate typing ability, and a good grasp of customer service principles, often supported by a high school diploma or equivalent. Familiarity with SMS/chat platforms, CRM systems, and ticketing software is typically required. Strong active listening, empathy, multitasking, and attention to detail will set you apart in this role. These skills are essential to efficiently resolve customer issues, maintain high satisfaction rates, and contribute positively to team goals in a digital support environment.

What are some typical challenges SMS Chat Specialists face in their daily work?

SMS Chat Specialists often handle multiple customer conversations at once, which requires strong multitasking skills and attention to detail to ensure that each customer receives accurate and timely responses. Challenges can include quickly interpreting and responding to customer needs through text, managing high message volumes during peak times, and resolving complex issues without the benefit of voice communication. Team members support each other through shared best practices and knowledge bases, and supervisors are available to escalate more complicated cases. While it can be fast-paced, the role offers valuable experience in digital communication and customer service, opening doors for advancement in the field.
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Sms Chat jobs near you
Customer Support Specialist (LATAM Only)

Customer Support Specialist (LATAM Only)

Whippy

Remote

$18.50 - $24.75/hr

Full-time

Posted 17 days ago

Job description

Customer Support Specialist (LATAM, Remote)
About Whippy
Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.
Read this before applying.
This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.
Understanding where this role fits.
At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment - customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.
What You Will Do
  • Respond to customer issues via Intercom with a 2-minute response SLA on chat
  • Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections
  • Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier
  • Proactively monitor customer usage and reach out before customers report problems
  • Log bugs in Linear with full documentation and follow through to resolution
  • Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed
  • Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints
  • Document solutions and share playbooks with the broader support team

What We Are Looking For
  • Real SaaS support experience, not BPO, not scripted, not call center
  • Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this role
  • Proactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong
  • Ability to manage multiple open conversations simultaneously under a 2-minute SLA
  • Strong written English, fast, clear, and professional
  • Comfortable on Zoom sharing your screen and walking customers through fixes
  • Ambition to grow into CSM, product, or marketing over time

Location
Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English fluency required.
Compensation
Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

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