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Remote Sms Chat Jobs (NOW HIRING)

STI

AWS expert

Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is ... as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive ...

Sono Bello

Sales & Customer Service Ambassador

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote work environment * Career coaching toward professional growth and development CORE RESPONSIBILITIES: * Welcome new patients via inbound call, outbound call, sms, live chat, and email to ...

GXO Logistics

Customer Service Rep

TX · Remote

$16.50 - $22.25/hr

THIS IS A VIRTUAL/REMOTE OPPORTUNITY*** Flexibility is REQUIRED to work a schedule between the ... Respond to inbound contacts via email, chat, SMS, phone * Upsell and cross-sell additional items

Float Health

Intake Specialist

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Float Health

Intake Specialist

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Petfolk

TeleAdvice Prescription Team

$22 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat, phone, and video. Ideal candidates thrive with remote work, love to collaborate, and ... Provide compassionate, caring support to all outreach to our helpline via phone, video, sms, or ...

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Remote Sms Chat information

What are common challenges faced by remote SMS chat agents and how can they be managed?

Remote SMS chat agents often face challenges such as managing multiple conversations simultaneously, maintaining a consistent and professional tone, and quickly understanding customer needs without visual cues. To manage these, agents benefit from strong organizational skills, clear communication, and familiarity with company guidelines. Regular training sessions, collaboration with team leads, and access to a knowledge base can also help agents provide accurate and efficient support while working remotely.

What is a remote SMS chat job?

Remote SMS chat jobs involve communicating with clients or customers through text messaging platforms, typically from the comfort of your own home. These positions may include customer support, technical assistance, or adult chat, depending on the employer. Workers are expected to respond to messages promptly and professionally, often following specific guidelines or scripts. These jobs require strong typing skills, good grammar, and the ability to multitask. Payment structures can vary, including hourly wages or pay-per-message models.

What skills and qualifications are needed to thrive as a remote SMS chat agent?

To thrive as a Remote SMS Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat software, and typing proficiency are important technical requirements. Exceptional problem-solving, patience, and the ability to multitask help agents stand out in this role. These skills ensure efficient, accurate, and positive interactions with customers, which are crucial for client satisfaction and effective remote support.
More about Remote Sms Chat jobs

What cities are hiring for Remote Sms Chat jobs?

Cities with the most Remote Sms Chat job openings:

What are the most commonly searched types of Sms Chat jobs?

The most popular types of Sms Chat jobs are:

What states have the most Remote Sms Chat jobs?

States with the most job openings for Remote Sms Chat jobs include:

What job categories do people searching Remote Sms Chat jobs look for?

The top searched job categories for Remote Sms Chat jobs are:

Remote Sms Chat jobs near you
Infographic showing various Remote Sms Chat job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, 7% Part Time, 1% Temporary, and 35% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Senior Service Desk Analyst - Remote, United States

Slipstream IT

Remote

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Available Shifts
Monday-Friday 8:00am-5:00pm EST
Monday-Friday 11:00am-8:00pm EST
Responsibilities
  • Provide white-glove, End User Service Desk Support via phone, email, SMS,and chat.
  • Manage an open ticket queue including Incidents, Requests, Tasks and Changes across multiple ticketing systems such as ServiceNow, FreshService and Zendesk.
  • Document all incoming and outgoing communications with all customers, including daily ticket follow-ups in the respective ticketing system.
  • Perform resets in systems such as Active Directory, Entra, Office 365 Admin and Okta.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide support for Multifactor Authentication, SSO Applications and VPN technologies.
  • Support various industry standard applications such as Veeva.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Administer Office 365 including Distribution List (DL) Management and Shared Mailbox support.
  • Manage Adobe license administration and user provisioning.
  • Perform Okta administration including user lifecycle management and application assignments.
  • Manage SharePoint access including permissions, site access, and group membership.
  • Onboarding and offboarding of clients employee via AD, Entra, or other supplied software

Required Skills
  • CompTIA A+ certification or equivalent.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • 1+ year Mac OS experience.
  • 1+ year of supporting VIP or C level executives.
  • Understand of the ITIL framework.
  • Experience supporting Microsoft 365 applications and M365 Admin.
  • Experience with Microsoft SharePoint from and access management.
  • Experience with Active Directory and Microsoft Entra.
  • Experience with ServiceNow ticketing system; additional ticketing systems are a plus.
  • Experience with remote access tools such as ConnectWise. Additional remote tools are a plus.
  • Experience with Okta administration.
  • Experience remotely troubleshooting Windows hardware and software break/fix issues.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, and WiFi.
  • Understanding of call center metrics and KPIs.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Ability to follow and understand complex documentation.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.
  • College or technology school degree preferred.

Benefits
  • 401k match
  • Comprehensive group health, dental, vision benefits
  • Life insurance/LTD
  • Discretionary PTO
  • Salary: $45,000-50,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

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