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Phone Chat Jobs in Virginia (NOW HIRING)

Regent University

Admissions Evaluator

Virginia Beach, VA · On-site

$33K - $38K/yr

Maintain expert knowledge in Banner, phone/chat system, Ellucian, and other programs deemed essential for applicant management. * Maintain working knowledge on programmatic content, helpful Faculty ...

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Phone Chat information

Is paid chatting a legitimate job?

Phone chat jobs are legitimate positions where individuals provide customer service, companionship, or advice via phone or online chat platforms. These jobs often require good communication skills, reliability, and sometimes background checks, and they are typically paid hourly or per session. However, job seekers should be cautious of scams and verify the legitimacy of the employer before committing.

What jobs can I do with just a phone?

Phone-based jobs include customer service representative, telemarketer, virtual assistant, and remote sales agent. These roles typically require good communication skills, a quiet environment, and sometimes specific software or training. Many of these jobs can be performed from home or any location with a reliable phone and internet connection.

What are the key skills and qualifications needed to thrive as a Phone Chat Representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools. Having a quiet work environment and being able to handle multiple chats simultaneously are also important.

How to make $1000 a week remotely?

A Phone Chat job can potentially pay $1000 a week if you work full-time hours and handle high-volume, high-paying calls. Success depends on your communication skills, experience, and the company's pay structure, which may include per-minute rates or bonuses. Building a steady client base and improving your efficiency can help increase earnings in remote phone chat roles.

What are phone chat jobs?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.
What are the most commonly searched types of Phone Chat jobs in Virginia? The most popular types of Phone Chat jobs in Virginia are:
What are popular job titles related to Phone Chat jobs in Virginia? For Phone Chat jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Phone Chat jobs in Virginia look for? The top searched job categories for Phone Chat jobs in Virginia are:
What cities in Virginia are hiring for Phone Chat jobs? Cities in Virginia with the most Phone Chat job openings:
Phone Chat jobs near you
Infographic showing various Phone Chat job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 56% In-person, and 44% Remote job distribution.

Bilingual Customer Experience Representative

@Gov, Inc.

Virginia Beach, VA • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

July 1 Start Date

Fluency in Spanish and English required due to regular interaction with Spanish-speaking clients

This is an onsite role located in Virginia Beach, VA


The Customer Experience (CX) Representative is responsible for delivering accurate, empathetic, and exceptional support to our end users. This role is the first point of contact for inbound inquiries from individuals, registered agents, notaries, & international organizations via web forms, chat inquiries, phone systems, and email channels.

CX Representatives will manage cases using the Microsoft Dynamics 365 (D365) support system, resolving issues through guided troubleshooting, clear education, and adherence to escalation criteria. This position plays a critical role in ensuring every customer interaction reflects our commitment to excellence and is critical to building customer trust, platform adoption, and overall customer experience.

Key Responsibilities:
  • Serve as the primary Tier 1 point of contact for Individuals, Registered Agents, Notaries, and Business Users with prompt responses via phone, chat, and email.
  • Accurately triage and categorize cases based on user type, issue category, and urgency, ensuring proper queue routing.
  • Resolve platform-related inquiries using approved KB articles, scripts, and guided workflows within Dynamics 365.
  • Provide step-by-step assistance for common issues including access and credentialing, order submission, document uploads, payment questions, and document download or verification.
  • Escalate concerns to Tier 1.5 or Tier 2 when escalation criteria are met, ensuring all required documentation and troubleshooting steps are completed before escalation.
  • Document all customer interactions, troubleshooting actions, and outcomes accurately in Microsoft D365 while adhering to established SLA targets for first responses and resolutions.
  • Identify recurring issues or friction points and surface insights to CX leadership for process or knowledge improvements.
Qualifications:
  • Associate’s degree or equivalent experience required; Bachelor’s degree preferred.
  • Minimum 3+ years in a customer service, helpdesk, or support role, preferably in a SaaS, government technology, or higher education environment.
  • Proven ability to interpret data from multiple sources, manage escalations, navigate sensitive issues, and communicate risk effectively.
  • Experience working with CRM/case management systems (Microsoft Dynamics 365 experience is a plus).
  • Comfort handling inquiries across multiple channels (phone, email, web forms, platform).
  • Problem-solving mindset with a desire to help customers succeed.
  • Fluency in Spanish and English is required.


Physical Requirements:

  • This is primarily an office-based job that may require sitting for extended periods of time working on a computer.
  • Must be able to lift to 15 pounds at times.
  • Good vision, with or without corrective lenses, to sustain adequate visual focus over a period of time.
Core Competencies:
  • Customer-focused judgment and professional service delivery
  • Multi-channel communication handling across phone, chat, & email
  • Structured troubleshooting & issue resolution
  • Clear, calm, and empathetic communication
  • Process adherence & documentation discipline
  • Problem-solving & escalation awareness
  • Time management & prioritization
Compensation and Benefits:
  • Competitive wage with opportunities for advancement.
  • Medical, dental and vision insurance based upon length of service qualifications.
  • Retirement plan available based upon length of service qualifications with company match.
  • Paid sick- and annual-leave based upon length of service qualifications.
  • Partial paid holidays based upon length of service qualifications.
Additional Information and Signature:

A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our employees. We seek hard workers who possess the same ambition, attitude, integrities, desire and required skills to join our team.


Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate’s suitability before an offer of employment is extended. Hence, interviewing at @Gov is a multi-stage process. This can include multiple site visits, question and answer panels, skill, and behavioral assessments.


Prior to starting employment, successful candidates must pass a drug or illegal substance screening and are subject to a national criminal background check. Your cooperation and full disclosure during these evaluations are strongly recommended. The discovery at any time of withheld information on past employment, legal status, or criminal conviction will render a candidate ineligible for employment or may cause an active employee to be subject to discipline, up to and including, employment termination.