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Phone Chat Jobs in Virginia (NOW HIRING)

Guidehouse

Service Desk Front Line Support Agent

Mclean, VA · On-site

$17.25 - $22/hr

Demonstrated skills in working professionally with users remotely via phone, chat, email, and in person * Experience providing technology support and working directly with C-Suite and Executive ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Provide responsive support to CONUS and OCONUS users through phone, chat, web submissions, email, and other approved support channels, diagnosing and resolving customer-reported technical issues and ...

Guidehouse

Partner Success Analyst

Mclean, VA

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

Guidehouse

Partner Success Analyst

Mclean, VA

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Provide responsive support to CONUS and OCONUS users through phone, chat, web submissions, email, and other approved support channels, diagnosing and resolving customer-reported technical issues and ...

Guidehouse

Partner Success Analyst

Mclean, VA

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site * Understanding and responding to help desk tickets, support tickets, user requests to deliver ...

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Showing results 41-60

All JobsPhone Chat JobsPhone Chat Jobs in Virginia

Phone Chat information

What is a phone chat job?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

How do I become a phone chat agent?

To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat or communication tools. Some roles may also require a background check or certain technical skills.

What are the most commonly searched types of Phone Chat jobs in Virginia?

The most popular types of Phone Chat jobs in Virginia are:

What are popular job titles related to Phone Chat jobs in Virginia?

For Phone Chat jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Phone Chat jobs in Virginia look for?

The top searched job categories for Phone Chat jobs in Virginia are:

Phone Chat jobs near you
Infographic showing various Phone Chat job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, and 35% Remote job distribution.

Programmatic Client Success Specialist (PST / MST)

StackAdapt

Alberta, VA • Remote

Full-time

Re-posted 24 days ago

Job description

We are looking for an exceptional Programmatic Client Success Specialist who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will serve as the main point of contact for a portfolio of Self-Serve customers, executing tasks independently and leveraging the StackAdapt platform for routine campaign management and performance optimization.

Reporting to the Manager of Client Success, you will provide first-contact support to resolve client requests and critical incidents via phone, chat, and email support within Zendesk. You will become an expert in the StackAdapt advertising platform, helping our clients address technical "how-to" questions, ensuring they get the most out of our self-serve performance optimization playbooks, and aiming for account growth and retention across your portfolio.

We are looking for a candidate who thrives in a fast-paced environment, demonstrates strong time-management skills, and excels at executing core tasks with high quality and excellence.

StackAdapt is a Remote First company. This position is open to candidates located in the United States or Canada, provided they reside within the PST or MST time zones.

What you'll be doing:
  • Act as the primary point of contact for a portfolio of Self-Serve clients, autonomously managing routine account needs and resolving platform requests.
  • Support clients to ensure the successful delivery of programmatic campaigns by providing standard reporting, tracking campaign goals, and offering recommendations to meet client KPIs.
  • Manage and resolve intermediate technical platform problems, specifically targeting tag implementations, tracking pixels, and data discrepancies.
  • Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs.
  • Coordinate cross-functionally with Sales and internal product teams to share data, surface client insights, and help inform improvements to our platform features and services.
  • Actively participate in developing, reviewing, and updating internal and external support documentation for frequently experienced platform challenges.
  • Take ownership of tasks that can be completed without Development team assistance, adapting quickly to feedback and changing team priorities.
What You'll Bring to the Table:
  • 1-2+ years of dedicated experience within the Digital Advertising / Programmatic AdTech ecosystem (Agency or DSP experience is highly preferred).
  • Foundational knowledge of digital marketing metrics (e.g., CPM, CTR, CPA, ROAS); a Digital IAB Certification or Google Analytics Certification is highly preferred.
  • 2+ years of client-facing experience, with proven experience managing inbound ticket volumes inside an internal service desk or customer support platform (e.g., Zendesk).
  • Strong technical problem-solving skills, specifically a proven ability to identify root causes behind campaign delivery issues, tracking errors, or tag data discrepancies.
  • Exceptional communication skills, with a proven ability to explain complex platform concepts to clients with varying levels of technical knowledge.
  • Solid organizational skills, with meticulous attention to detail and the ability to manage tasks independently and meet priorities effectively.
  • Familiarity with tracking platforms and script integrations, such as Google Tag Manager (GTM), DoubleClick Campaign Manager, or Google Analytics.
  • Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify, HubSpot).
  • Comfortable working with basic web application functions (familiarity with how APIs interact or experience using Advanced Excel/basic databases is a plus).

Apply