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Phone Chat Jobs in Texas (NOW HIRING)

Rightway

Pharmacy Technician- Care Team

Dallas, TX · On-site

$21.50 - $22/hr

You'll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses. WHAT YOU'LL DO: * Serve as the primary point of ...

AEG

Call Center Support Team Member

Arlington, TX · On-site

$15/hr

Communicating with guest via phone, chat, and email to answer questions regarding park policies and procedures. * Resolving guest complaints and concerns in a friendly and professional manner

Rightway

Pharmacy Technician- Care Team

Dallas, TX · On-site

$21.50 - $22/hr

You'll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses. WHAT YOU'LL DO: * Serve as the primary point of ...

Aston Carter

HR Assistant

Dallas, TX · On-site

$21/hr

Provide accurate, consistent, and timely responses to employee inquiries received via phone, chat, and HR case management systems. * Own each employee contact from intake through resolution, ensuring ...

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All JobsPhone Chat JobsPhone Chat Jobs in Texas

Phone Chat information

See Texas salary details

$8

$14

$24

How much do phone chat jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for phone chat in Texas is $14.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $16.11 per hour, depending on experience, location, and employer.

What is a phone chat job?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

How do I become a phone chat agent?

To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat or communication tools. Some roles may also require a background check or certain technical skills.

What are popular job titles related to Phone Chat jobs in Texas?

For Phone Chat jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Phone Chat jobs in Texas look for?

The top searched job categories for Phone Chat jobs in Texas are:

What cities in Texas are hiring for Phone Chat jobs?

Cities in Texas with the most Phone Chat job openings:

Phone Chat jobs near you
Infographic showing various Phone Chat job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 55% In-person, and 45% Remote job distribution, with an average salary of $31,020 per year, or $14.9 per hour.

Pharmacy Technician- Care Team

Rightway

Dallas, TX • On-site

$21.50 - $22/hr

Full-time

Posted 12 days ago

Job description

This position is located in our Dallas Office in Irving, TX 5 days a week.

ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You'll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU'LL DO:

  • Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
  • Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
  • Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
  • Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
  • Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
  • Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
  • Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
  • Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
  • Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

  • Education: associate's or bachelor's degree preferred, or equivalent relevant work experience.
  • Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
  • Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
  • Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
  • Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
  • Empathetic and intellectually curious, with a genuine desire to improve a member's healthcare experience and deliver concierge level service across every channel.
  • Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
  • Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

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