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Phone Chat Jobs (NOW HIRING)

Ampcus

Human Resources Assistant 3

Irving, TX

$36K - $46K/yr

In this role you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal ...

First Tek

Human Resources Assistant 3

Irving, TX

$36K - $46K/yr

In this role you will own agent scheduling for phone, chat, case, and non‐phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal ...

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

Experience in inbound or outbound call center environments (phone, chat, or video). * Experience managing high client volumes, especially as a Personal Banker. Role-Related Skills * Relationship ...

Belcan

Human Resources Assistant 3

Irving, TX · On-site

$37.05/hr

In this role you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal ...

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Phone Chat information

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$16

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How much do phone chat jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for phone chat in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Phone Chat Representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

What do people do 144 times a day?

In a Phone Chat job, employees often make or receive approximately 144 calls per day, depending on the workload and call duration. This high volume requires good communication skills, time management, and the ability to handle multiple conversations efficiently.

Which billionaire uses an iPhone?

Many billionaires, including Elon Musk and Tim Cook, are known to use iPhones. As high-profile individuals, they often use Apple devices for personal and professional communication, and familiarity with iPhones can be beneficial for roles involving communication skills and technology proficiency.

Where is my phone's app?

For a Phone Chat job, your app is typically provided by the employer or platform you are working with. It may be a dedicated chat application or a web-based interface accessible through your device. Check your email or onboarding materials for download links or access instructions.

What are phone chat jobs?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What drains your data the most?

For a phone chat job, the most data-consuming activities include streaming or downloading audio and video files, especially during long calls or training sessions. Using VoIP services, video conferencing, or sharing large files can also significantly increase data usage. Monitoring and managing these activities can help reduce data consumption while performing the job effectively.
More about Phone Chat jobs
What cities are hiring for Phone Chat jobs? Cities with the most Phone Chat job openings:
What are the most commonly searched types of Phone Chat jobs? The most popular types of Phone Chat jobs are:
What states have the most Phone Chat jobs? States with the most job openings for Phone Chat jobs include:
What job categories do people searching Phone Chat jobs look for? The top searched job categories for Phone Chat jobs are:
Phone Chat jobs near you
Infographic showing various Phone Chat job openings in the United States as of June 2026, with employment types broken down into 70% Full Time, 5% Part Time, and 25% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.
HR Assistant III / Workforce Management Specialist (Remote)

HR Assistant III / Workforce Management Specialist (Remote)

AdNet AccountNet, Inc.

Irving, TX • Remote

$32.40/hr

Contractor

Posted 21 days ago

Job description

About Us:

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services.

HR Assistant III- Workforce Management Specialist

Location: Irving, TX (Hybrid)
Schedule: MondayFriday, 40 hours per week
Experience: 25 years
Employment Type: Contract-to-Hire (No guarantees)
Work Authorization: Must be a U.S. Citizen

Job Description:

Our client is looking for a proactive Workforce Management Specialist to join their HR Service Center team. In this role, you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal candidate is data-driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests.

Responsibilities

Scheduling & Allocation

  • Design and maintain daily schedules for phone, chat, case, and off-phone assignments
  • Collaborate with stakeholders to capture staffing needs and balance workload

Real-Time Monitoring

  • Track agent adherence and productivity in real time; flag deviations promptly

Schedule Maintenance

  • Process time-off requests, schedule adjustments, and exception handling efficiently

Forecasting & Staffing

  • Lead forecast meetings with leadership, presenting data-backed staffing recommendations to meet service-factor targets

Reporting & Analytics

  • Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance

Process Improvement

  • Recommend and implement procedural changes to improve communication and operational efficiency
  • Configure workforce-management tools to capture accurate agent productivity metrics

Best-Practice Leadership

  • Stay current on WFM trends and apply industry best practices to improve processes

Independent Execution

  • Work autonomously with minimal supervision while delivering high-quality results

Basic Qualifications:

  • 35 years of workforce management or scheduling experience in a contact-center environment
  • Proficiency with AWS Connect or comparable cloud-based contact-center platforms
  • Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX-MATCH, macros)
  • Ability to work on-site in Irving, TX (Hybrid)
  • Strong analytical mindsetassess data quality, interpret business impact, and make data-driven recommendations
  • Excellent written and verbal communication; comfortable presenting to all organizational levels

Preferred Qualifications:

  • Bachelor's degree in Business, Human Resources, or a related field
  • Experience with ServiceNow or other ITSM case-management tools
  • Familiarity with Microsoft Teams and SharePoint for collaboration and documentation

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.