Job Summary:
Cognizant is seeking an IT Support Technician to provide technical assistance and support for computer systems and mobile devices. The role involves diagnosing and resolving hardware and software issues, guiding customers through problem-solving processes, and escalating unresolved issues to higher-level support.
Responsibilities:
• Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
• Mobile device management
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
Qualifications:
Required:
• Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
• Mobile device management
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Desktop Support - Windows/Mac OS: 1 to 3 years of experience
• MDM/Mobile Device Management: 1 to 3 years of experience
• Ticketing Tools: 1 to 3 years of experience
Preferred:
• ITIL: Good to have
Company:
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. Founded in 1994, the company is headquartered in Teaneck, USA, with a team of 10001+ employees. The company is currently Late Stage.