SaaS Support Specialist II
$17.78 - $22.23/hr
Inseego products and SaaS solutions are designed and developed in the USA. Position Overview ... Ability to work flexible shifts supporting West Coast business hours (5:00 AM - 6:00 PM PST) Salary ...
SaaS Support Specialist II
$17.78 - $22.23/hr
Inseego products and SaaS solutions are designed and developed in the USA. Position Overview ... Ability to work flexible shifts supporting West Coast business hours (5:00 AM - 6:00 PM PST) Salary ...
... work, and helping shape the evolution of a support function. Summary: This role sits at the center ... complex SaaS platform. The environment is fast-paced, collaborative, and evolving, ideal for ...
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... work, and helping shape the evolution of a support function. Summary: This role sits at the center ... complex SaaS platform. The environment is fast-paced, collaborative, and evolving, ideal for ...
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Woodbury, MN · On-site +1
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Virginia Beach, VA · On-site +1
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
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Virginia Beach, VA · On-site +1
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
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Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
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Virginia Beach, VA · On-site +1
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
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Virginia Beach, VA · On-site +1
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Hoboken, NJ · On-site +1
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Hoboken, NJ · On-site +1
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Virginia Beach, VA · On-site +1
Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...
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Virginia Beach, VA · On-site +1
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Virginia Beach, VA · On-site +1
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Virginia Beach, VA · On-site +1
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Stamford, CT · On-site +1
$300 - $500/wk
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Stamford, CT · On-site +1
$300 - $500/wk
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Green Bay, WI · On-site +1
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$300 - $500/wk
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Spartanburg, SC · On-site +1
$300 - $500/wk
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Fort Collins, CO · On-site +1
$300 - $500/wk
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$300 - $500/wk
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$300 - $500/wk
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Austin, TX · On-site +1
$300 - $500/wk
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Miami, FL · On-site +1
$300 - $500/wk
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Miami, FL · On-site +1
$300 - $500/wk
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Hialeah, FL · On-site +1
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Charleston, SC · On-site +1
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Work From Home Saas Support information
See salary details
$9.13 - $10.45
11% of jobs
$10.45 - $11.76
2% of jobs
$11.76 - $13.07
2% of jobs
$13.07 - $14.38
8% of jobs
$14.51 is the 25th percentile. Wages below this are outliers.
$14.38 - $15.69
18% of jobs
The median wage is $16.81 / hr.
$15.69 - $17
11% of jobs
$17.94 is the 75th percentile. Wages above this are outliers.
$17 - $18.31
33% of jobs
$18.31 - $19.62
14% of jobs
$19.62 - $20.94
1% of jobs
$20.94 - $22.25
0% of jobs
$22.25 - $23.56
1% of jobs
$9
$16
$23
How much do work from home saas support jobs pay per hour?
As of Jun 16, 2026, the average hourly pay for work from home saas support in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.
What does a typical day look like for someone in a Work From Home SaaS Support role?
A typical day in a Work From Home SaaS Support role involves responding to customer inquiries through email, chat, or phone, troubleshooting technical issues, and guiding users through software features. You’ll collaborate virtually with team members and escalate complex cases to higher-tier support or development teams as needed. Daily responsibilities often include managing support tickets, documenting solutions, and following up on customer satisfaction. The work environment is highly collaborative and dynamic, requiring clear communication and effective prioritization to meet customer expectations and service-level agreements.
What are the key skills and qualifications needed to thrive in the Work From Home Saas Support position, and why are they important?
To thrive as a Work From Home SaaS Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of SaaS platforms, often supported by relevant experience or a degree in IT or a related field. Familiarity with customer support ticketing systems, live chat software, and remote desktop tools is typically required, and certifications like CompTIA IT Fundamentals or relevant SaaS-specific training can be advantageous. Excellent communication, patience, and adaptability set standout candidates apart in the virtual support environment. These competencies ensure successful remote customer interactions, effective issue resolution, and high customer satisfaction rates.
What is a Work From Home SaaS Support job?
A Work From Home SaaS Support job involves providing remote customer support for a Software-as-a-Service (SaaS) company. This includes assisting users with technical issues, troubleshooting software problems, and helping customers navigate the platform. Support is typically provided via email, chat, or phone. Strong communication skills, problem-solving abilities, and familiarity with cloud-based software are essential for success in this role.
More about Work From Home Saas Support jobs
What cities are hiring for Work From Home Saas Support jobs? Cities with the most Work From Home Saas Support job openings:
What states have the most Work From Home Saas Support jobs? States with the most job openings for Work From Home Saas Support jobs include:
What job categories do people searching Work From Home Saas Support jobs look for? The top searched job categories for Work From Home Saas Support jobs are:
Job description
Headquartered in San Diego, California, Inseego Corp. (Nasdaq: INSG) is an industry pioneer in intelligent device-to-cloud solutions that extend the network edge, enabling wireless coverage, multi-gigabit data speeds, low latency, and security to deliver highly reliable internet access. Our innovative mobile and fixed wireless access (FWA) solutions incorporate the most advanced technologies (including 5G, 4G LTE, Wi-Fi 6, SD-WAN, SASE, and others) into a wide range of products that provide robust connectivity indoors, outdoors, and in the harshest industrial environments. Inseego products and SaaS solutions are designed and developed in the USA.
Position Overview:
Inseego is seeking a SaaS Support Specialist. The SaaS Support Specialist serves as front-line support, assisting customers with the DMS platform. Inseego's DMS is an innovative SaaS platform that allows cellular carriers to service complex government and enterprise accounts. Our custom web portals are highly configurable, offering complex approval flows, reporting, and dynamic pricing.
While working with end users, carrier sales representatives, or carrier sales operations personnel, the role requires strong customer service, professionalism, and interpersonal skills. The SaaS Support Specialist will use their knowledge of the DMS platform and the carriers' products and sales processes to assist customers with support or training requests.
Responsibilities:
Minimum Qualifications:
Salary range: $17.78/hr - $22.23/hr
This base pay range will vary depending on experience, qualifications, and location. Even more importantly, please note that salary is only one component of total compensation at Inseego. We also offer a competitive annual discretionary bonus program and equity. Your recruiter will be happy to discuss all that Inseego has to offer!
Inseego is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion (including religious dress and grooming), sex/gender (including pregnancy, childbirth, related medical conditions or breastfeeding), gender identity, gender expression, national origin, ancestry, age, physical or mental disability or legally protected medical condition, family care status, military or veteran status, marital status, sexual orientation, genetic information, or any other protected classification under federal, state and local law.
Position Overview:
Inseego is seeking a SaaS Support Specialist. The SaaS Support Specialist serves as front-line support, assisting customers with the DMS platform. Inseego's DMS is an innovative SaaS platform that allows cellular carriers to service complex government and enterprise accounts. Our custom web portals are highly configurable, offering complex approval flows, reporting, and dynamic pricing.
While working with end users, carrier sales representatives, or carrier sales operations personnel, the role requires strong customer service, professionalism, and interpersonal skills. The SaaS Support Specialist will use their knowledge of the DMS platform and the carriers' products and sales processes to assist customers with support or training requests.
Responsibilities:
- Provide direct, professional customer interaction by responding to incoming service requests, prioritizing urgency, and responding to clients in a timely manner.
- Provide both phone and email support to clients.
- Monitor and drive support requests to completion.
- Utilize basic problem-solving skills to troubleshoot platform issues.
- Perform configuration changes with excellent attention to detail and ensure orders are processed quickly and accurately.
- Help produce and revise documentation and training materials for end customers and internal teams.
- Provide customer feedback and highlight potential opportunities to relevant internal teams.
- Identify and recommend new product functionality or enhancements.
Minimum Qualifications:
- U.S. citizenship is required.
- High school diploma or GED required, along with a minimum of 2 years of professional experience in a customer-facing role.
- Proficiency in advanced Excel features, including data analysis, functions, and formulas.
- Self-starter with the ability to work independently.
- Excellent interpersonal skills, with strong verbal and written communication abilities.
- Ability to handle difficult conversations with tact and effectiveness.
- Ability to prioritize issues based on customer needs and internal objectives.
- Ability to work flexible shifts supporting West Coast business hours (5:00 AM - 6:00 PM PST)
Salary range: $17.78/hr - $22.23/hr
This base pay range will vary depending on experience, qualifications, and location. Even more importantly, please note that salary is only one component of total compensation at Inseego. We also offer a competitive annual discretionary bonus program and equity. Your recruiter will be happy to discuss all that Inseego has to offer!
Inseego is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion (including religious dress and grooming), sex/gender (including pregnancy, childbirth, related medical conditions or breastfeeding), gender identity, gender expression, national origin, ancestry, age, physical or mental disability or legally protected medical condition, family care status, military or veteran status, marital status, sexual orientation, genetic information, or any other protected classification under federal, state and local law.
About INSEEGO
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
1,001 - 5,000 Employees
Headquarters location
San Diego, CA, US
Year founded
1996