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Work From Home Saas Support Jobs (NOW HIRING)

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

The Jernigan Agency

WORK FROM HOME

Bend, OR · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Sioux Falls, SD · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Decatur, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Hope Hull, AL · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

The Jernigan Agency

WORK FROM HOME

Shreveport, LA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Washington, DC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

The Jernigan Agency

WORK FROM HOME

Lake Charles, LA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Las Vegas, NV · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Fredericksburg, VA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Blythe, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Biloxi, MS · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Box Springs, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

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All JobsSaas Support JobsWork From Home Saas Support Jobs

Work From Home Saas Support information

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How much do work from home saas support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for work from home saas support in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in work from home SaaS support?

A typical day in a Work From Home SaaS Support role involves responding to customer inquiries through email, chat, or phone, troubleshooting technical issues, and guiding users through software features. You’ll collaborate virtually with team members and escalate complex cases to higher-tier support or development teams as needed. Daily responsibilities often include managing support tickets, documenting solutions, and following up on customer satisfaction. The work environment is highly collaborative and dynamic, requiring clear communication and effective prioritization to meet customer expectations and service-level agreements.

What are the key skills and qualifications needed to thrive in work from home SaaS support, and why are they important?

To thrive as a Work From Home SaaS Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of SaaS platforms, often supported by relevant experience or a degree in IT or a related field. Familiarity with customer support ticketing systems, live chat software, and remote desktop tools is typically required, and certifications like CompTIA IT Fundamentals or relevant SaaS-specific training can be advantageous. Excellent communication, patience, and adaptability set standout candidates apart in the virtual support environment. These competencies ensure successful remote customer interactions, effective issue resolution, and high customer satisfaction rates.

What is a work from home SaaS support?

A Work From Home SaaS Support job involves providing remote customer support for a Software-as-a-Service (SaaS) company. This includes assisting users with technical issues, troubleshooting software problems, and helping customers navigate the platform. Support is typically provided via email, chat, or phone. Strong communication skills, problem-solving abilities, and familiarity with cloud-based software are essential for success in this role.

More about Work From Home Saas Support jobs
What cities are hiring for Work From Home Saas Support jobs? Cities with the most Work From Home Saas Support job openings:
What states have the most Work From Home Saas Support jobs? States with the most job openings for Work From Home Saas Support jobs include:
What job categories do people searching Work From Home Saas Support jobs look for? The top searched job categories for Work From Home Saas Support jobs are:
Work From Home Saas Support jobs near you
Infographic showing various Work From Home Saas Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $34,121 per year, or $16.4 per hour.

Tier 1 Customer Support- Trailguide

Peak Support LLC

Remote

Full-time

Posted 5 days ago

Job description

Position Summary:
As a Tier 1 Trailguide, you will serve as the first point of contact for Scout Motors customers across multiple channels, including phone, chat, email, social media, and in-app messaging. You will guide customers through reservation management, vehicle inquiries, account updates, payment-related questions, and general support needs.
Trailguides are expected to take ownership of customer concerns from start to finish whenever possible, providing honest, direct, and thoughtful support that reflects the Scout Motors brand. This role requires strong communication skills, sound judgment, emotional intelligence, and a commitment to making every customer interaction easy and memorable.
The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and is comfortable supporting customers through important moments in their ownership journey.
Key Responsibilities
Customer Support & Case Ownership
  • Serve as the primary point of contact for customer inquiries through phone, chat, email, social media, and in-app messaging.
  • Assist customers with:
  • Vehicle reservation questions and account updates
  • Reservation modifications and cancellations
  • Payment disputes and refund inquiries
  • Product and vehicle information
  • Event and marketing-related inquiries
  • Internal contact requests and partnership inquiries
  • Research, resolve, and document customer issues accurately and thoroughly.
  • Take ownership of customer questions from first contact through resolution whenever possible.
  • Identify and escalate complex or sensitive cases requiring additional investigation.

Customer Experience
  • Deliver a high-touch customer experience that is authentic, professional, and customer-focused.
  • Build trust through clear, honest, and straightforward communication.
  • Reduce customer effort by proactively anticipating needs and recommending next steps.
  • Demonstrate empathy and professionalism during challenging customer interactions.
  • Represent the Scout Motors brand positively in every interaction.

Technical & Administrative Support
  • Navigate multiple systems and applications simultaneously while maintaining accuracy.
  • Utilize customer support platforms, knowledge bases, CRM systems, and internal tools to resolve inquiries.
  • Troubleshoot basic technical and digital-experience issues.
  • Maintain detailed case notes and customer records.
  • Follow established processes while using sound judgment to resolve unique customer situations.

Collaboration & Continuous Improvement
  • Participate in coaching, quality reviews, calibration sessions, and ongoing training.
  • Collaborate with Team Leads, Quality Assurance, Workforce Management, and Training teams.
  • Share customer feedback and emerging trends that may improve customer experience, processes, or knowledge resources.
  • Adapt to evolving products, processes, tools, and customer expectations.

Requirements
Qualifications:
Required
  • 2+ years of customer service, contact center, hospitality, retail, automotive, technology, or related customer-facing experience.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Demonstrated ability to take ownership of issues and drive resolution.
  • Strong multitasking and organizational skills.
  • Ability to work in a fast-paced environment while maintaining accuracy.
  • Proficiency using multiple computer applications simultaneously.
  • Minimum typing speed of 50 WPM with strong accuracy.
  • Excellent grammar, spelling, and written communication skills.
  • High school diploma or equivalent.

Preferred
  • Automotive, mobility, roadside assistance, travel, retail, technology, or SaaS support experience.
  • CRM experience (Intercom, Salesforce, Zendesk, or similar platforms).
  • Experience supporting customers through phone, chat, and digital channels.
  • Technical troubleshooting experience.
  • Reservation, order management, billing, or payment support experience.

What Makes a Great Trailguide
Successful Trailguides demonstrate:
  • Ownership - Takes responsibility and follows through.
  • Empathy - Listens actively and understands customer needs.
  • Problem Solving - Uses sound judgment to resolve issues effectively.
  • Communication - Explains complex information clearly and confidently.
  • Adaptability - Thrives in changing environments and embraces learning.
  • Collaboration - Works effectively with peers, leaders, and partner teams.
  • Curiosity - Actively learns products, systems, and customer needs.
  • Resilience - Maintains professionalism during challenging interactions.

Work Environment
  • Full-time position
  • Remote / Work-from-Home within the United States
  • Ability to work assigned schedules, including evenings, weekends, and holidays when required
  • Dedicated workspace with reliable high-speed internet connectivity
  • Ability to successfully complete all client-required training, certification, and quality standards

Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don't do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We're proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Apply