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Saas Support Engineer Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal ...

Zero Networks

Senior Technical Support Engineer

We are seeking an experienced Support Engineer to be at the forefront of providing innovative and ... SaaS Support) - Must. * Proficiency in Active Directory/GPO , Windows , Linux and PowerShell ...

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... SaaS support, customer support, customer experience, or another technical customer-facing role

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... SaaS support, customer support, customer experience, or another technical customer-facing role

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or ... Experience mentoring junior support engineers or improving technical support workflows.

Zinier

Customer Support Associate (JavaScripting Expert)

$18 - $24.50/hr

Technical Support Engineer 80% of the workers across the globe are deskless. These are the people ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or ... Experience mentoring junior support engineers or improving technical support workflows.

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or ... Experience mentoring junior support engineers or improving technical support workflows.

Pavago

Technical Support Specialist

SaaS support operations * User onboarding & access management * Knowledge base documentation ... Tier 2/3 Support * DevOps * Engineering teams * Document: * troubleshooting steps * findings ...

LSPedia, Inc

$60 - $80/hr

SaaS Support Specialist - Pharmacy & Supply Chain Compliance Full Time LSPedia Inc, Farmington ... Engineering review. * Help maintain a scalable low/no‑touch support model through strong ...

Red Dot Capital Partners

Support Engineer

Palo Alto, CA · On-site

$60 - $80/hr

Tel Aviv • Hybrid Support Engineer We're looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify ... SaaS and identity environments. This role sits at the technical center of how we deliver support. I ...

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Saas Support Engineer information

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How much do saas support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for saas support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a SaaS Support Engineer?

SaaS Support Engineers are technical professionals who assist customers in using and troubleshooting Software as a Service (SaaS) products. They handle customer inquiries, resolve technical issues, and often work closely with product development teams to address bugs or feature requests. Their role requires both technical expertise and strong communication skills to ensure customer satisfaction and smooth product usage. They may also help with onboarding, integration, and providing feedback to improve the service.

What are the key skills and qualifications needed to thrive as a SaaS Support Engineer?

To thrive as a SaaS Support Engineer, you need strong troubleshooting abilities, knowledge of cloud-based software, and a background in computer science or IT. Familiarity with ticketing systems (like Zendesk or Jira), APIs, SQL databases, and possibly certifications in cloud platforms (such as AWS or Azure) is often expected. Outstanding communication, patience, and problem-solving skills help you effectively assist customers and collaborate with internal teams. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the smooth operation of SaaS products.

What are some common challenges faced by SaaS Support Engineers, and how can they be managed effectively?

SaaS Support Engineers often encounter challenges like troubleshooting complex, multi-tenant environments and addressing a wide range of customer issues across different platforms. Managing these challenges requires strong analytical skills, effective communication, and a solid understanding of both the SaaS product and its underlying infrastructure. Collaborating closely with product, development, and customer success teams is essential to resolve issues efficiently and ensure a seamless user experience. Staying current with product updates and leveraging internal documentation can also help manage support cases more effectively.

What is the difference between Saas Support Engineer vs Customer Support Specialist?

AspectSaas Support EngineerCustomer Support Specialist
CredentialsTechnical certifications, knowledge of SaaS platformsCustomer service skills, basic technical knowledge
Work EnvironmentTechnical teams, SaaS companies, IT departmentsCustomer service centers, call centers, online support
Employer & IndustrySaaS providers, tech companiesVarious industries, including retail, telecom, tech
Search & Comparison IntentTechnical troubleshooting, SaaS support rolesCustomer service, client communication

While both roles involve assisting users, a Saas Support Engineer focuses on technical troubleshooting and resolving SaaS platform issues, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and provides service support across various industries. The Saas Support Engineer role is more technical and specialized, whereas the Customer Support Specialist emphasizes customer communication skills.

What cities are hiring for Saas Support Engineer jobs?

Cities with the most Saas Support Engineer job openings:

What states have the most Saas Support Engineer jobs?

States with the most job openings for Saas Support Engineer jobs include:

What are popular job titles related to Saas Support Engineer jobs?

For Saas Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Saas Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Exchange & SaaS Support Engineer

Fort Mill, SC • On-site

Indotronix International Corporation
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Indotronix International Corporationexternal

Full-time

Posted 8 days ago

Job description

Job Summary: Exchange & SaaS Support Engineer
Location: Fort Mill, SC, 29715, United States
Job Type: C2C
About the Role
Join our dynamic IT team as an Exchange & SaaS Support Engineer, where your expertise will help maintain and support mission-critical messaging and SaaS solutions. You will play a vital role in providing Tier-2 support for Microsoft 365 platforms, ensuring seamless communication and collaboration for end users. Embrace a fast-paced, team-oriented environment that values innovation, continuous learning, and a shared commitment to client success.
Responsibilities
- Deliver Tier-2 support for Exchange Online, Outlook, Teams, OneDrive, and Box to end users
- Manage mailbox maintenance, access rights, and message archiving/retrieval/deletion
- Administer licenses and apply Microsoft Teams policies efficiently
- Troubleshoot and resolve user issues, escalating when necessary
- Document processes and maintain accurate environment records
- Automate recurring tasks using PowerShell scripting
- Contribute to ServiceNow ticket automation and participate in on-call rotations
Required Skills and Experience
- Minimum 2 years of end-user support for Outlook and MS Teams
- 2+ years' experience with Box administration and troubleshooting
- 1-2 years working with ServiceNow
- 1-2 years administering and supporting OneDrive
- At least 1 year of experience creating and modifying PowerShell scripts
- Strong customer service skills and collaborative mindset
Preferred Skills
- Relevant and current technical certifications
- Experience with additional Microsoft 365 components
- Ability to troubleshoot complex, cross-team issues
- Passion for learning new cloud technologies
Benefits
- Exposure to cutting-edge cloud and SaaS technologies
- Opportunities for professional growth and technical certification
- Engage in a collaborative, creative, and supportive work culture
- Flexible work arrangements and on-call rotations to promote work-life balance
How to Apply
If you are passionate about delivering outstanding client experiences and thrive in an innovative team environment, we want to hear from you. Click "Apply Now" to submit your application and take the next step in your IT career.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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