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Phone Chat Jobs in Tennessee (NOW HIRING)

TEKsystems

Service Desk Analyst

Nashville, TN

$29/hr

Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Coordinates facility maintenance and repairs by dispatching and managing ...

CFS

Credit Screening Representative

Goodlettsville, TN

$18 - $20/hr

Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data * Facilitate conference calls between consumers and ...

New

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Manage and prioritize central ticketing queue to ensure timely resolution ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Brentwood, TN

$19.50 - $26.50/hr

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

... phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • Current valid State Drivers' License Skills and Abilities: • Proper phone etiquette and ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

... phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • Current valid State Drivers' License Skills and Abilities: • Proper phone etiquette and ...

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Showing results 1-20

All JobsPhone Chat JobsPhone Chat Jobs in Tennessee

Phone Chat information

See Tennessee salary details

$8

$14

$23

How much do phone chat jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for phone chat in Tennessee is $14.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.72 per hour, depending on experience, location, and employer.

What is a phone chat job?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

How do I become a phone chat agent?

To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat platforms or tools. Some employers prefer candidates who are tech-savvy and able to handle multiple conversations simultaneously.

What are the most commonly searched types of Phone Chat jobs in Tennessee?

The most popular types of Phone Chat jobs in Tennessee are:

What are popular job titles related to Phone Chat jobs in Tennessee?

For Phone Chat jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Phone Chat jobs in Tennessee look for?

The top searched job categories for Phone Chat jobs in Tennessee are:

Phone Chat jobs near you
Infographic showing various Phone Chat job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, and 35% Remote job distribution, with an average salary of $30,220 per year, or $14.5 per hour.

Help Desk Support Specialist

Insight Global

Chattanooga, TN • On-site

$25 - $26/hr

Contractor

Medical, Dental, Vision

Posted 3 days ago

New

Job description

Position Title: Help Desk Support Specialist
Location: Chattanooga, TN
Duration: 3-Month Contract, potential for extensions
Pay Rate: $25-$26/Hour
Job Description:

Insight Global is seeking a Help Desk Specialist for a top enterprise client in the Chattanooga, TN area. This individual will serve as a key member of the IT support team, providing technical assistance to end users through phone, chat, and ticketing platforms. The ideal candidate is customer-focused, technically savvy, and motivated to tackle new challenges while delivering exceptional service. Responsibilities include account management, troubleshooting technical issues, supporting enterprise service desk operations, and adhering to ITIL-based best practices. This is an excellent opportunity for someone with a strong technical support background who enjoys working in a fast-paced environment and making a direct impact on the end-user experience.
Day-to-Day:

  • Deliver IT support via phone, chat, and ticketing portal
  • Manage user accounts and access-related requests
  • Troubleshoot and resolve incoming technical support tickets
  • Escalate issues appropriately when necessary
  • Follow ITIL-based service desk standards and processes
  • Communicate updates, resolutions, and issue status to team members and end users
  • Maintain accurate documentation within the ticketing system
  • Support enterprise-wide service desk operations


Must-Haves:

  • Associate's or Bachelor's degree in Business, Information Technology, or related field
    • Equivalent combination of education and experience accepted
  • 2+ years of technical support/help desk experience
  • Experience working with Active Directory
  • Knowledge of common ticketing systems/tools
  • Strong communication and customer service skills
  • Self-starter with a proactive, problem-solving mindset
  • Ability to manage and prioritize incoming support requests


Plusses:

  • Experience handling Tier 1 escalations
  • Asset Management experience
  • Familiarity with ITIL-based service desk processes and best practices