Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
MHLS HR Asst (174966-1)
Nashville, TN · On-site
$21/hr
In this role, you handle employee inquiries primarily via phone, chat, and email, using strong research skills, sound judgment, and a high level of empathy to resolve complex HR issues. You document ...
MHLS HR Asst (174966-1)
Nashville, TN · On-site
$21/hr
In this role, you handle employee inquiries primarily via phone, chat, and email, using strong research skills, sound judgment, and a high level of empathy to resolve complex HR issues. You document ...
Service Desk Specialist #11706
Chattanooga, TN · On-site
$64K/yr
You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a positive customer experience. If you can deliver excellent customer service and have experience with ...
Service Desk Specialist #11706
Chattanooga, TN · On-site
$64K/yr
You'll troubleshoot incidents and service requests via phone, chat, and self-service, ensuring a positive customer experience. If you can deliver excellent customer service and have experience with ...
Bank Call Center / Client Services Representative I
Sevierville, TN · On-site
$13 - $17/hr
Serve as a trusted resource for clients through phone, chat, email, and online banking channels * Build relationships by identifying client needs and recommending appropriate SmartBank products and ...
Bank Call Center / Client Services Representative I
Sevierville, TN · On-site
$13 - $17/hr
Serve as a trusted resource for clients through phone, chat, email, and online banking channels * Build relationships by identifying client needs and recommending appropriate SmartBank products and ...
Be Seen First
Customer Call Center Representative
Knoxville, TN · On-site
$20/hr
We're hiring Customer Call Center Representatives to support guests across our family of brands -- over the phone, live chat, email, and SMS. You'll help customers track orders, work through issues ...
Quick apply
Be Seen First
Customer Call Center Representative
Knoxville, TN · On-site
$20/hr
We're hiring Customer Call Center Representatives to support guests across our family of brands -- over the phone, live chat, email, and SMS. You'll help customers track orders, work through issues ...
Help Desk Analyst
Knoxville, TN · On-site
$19.50 - $26.75/hr
Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...
Help Desk Analyst
Knoxville, TN · On-site
$19.50 - $26.75/hr
Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...
Be Seen First
Customer Service Specialist
Knoxville, TN · On-site
$20/hr
We're hiring Seasonal Customer Service Specialists to support guests across our family of brands -- answering phone, live chat, email, and SMS. You'll help customers track orders, solve issues, and ...
Quick apply
Be Seen First
Customer Service Specialist
Knoxville, TN · On-site
$20/hr
We're hiring Seasonal Customer Service Specialists to support guests across our family of brands -- answering phone, live chat, email, and SMS. You'll help customers track orders, solve issues, and ...
Help Desk Analyst
Knoxville, TN · On-site
$19.50 - $26.75/hr
Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...
Help Desk Analyst
Knoxville, TN · On-site
$19.50 - $26.75/hr
Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform * Coordinates facility maintenance and repairs by dispatching and managing service vendors for ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
Required : • High School Diploma, GED, or equivalent required • Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
Required : • High School Diploma, GED, or equivalent required • Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and ...
Help Desk Analyst
Knoxville, TN · On-site
$19.50 - $26.75/hr
Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Manage and prioritize central ticketing queue to ensure timely resolution ...
Help Desk Analyst
Knoxville, TN · On-site
$19.50 - $26.75/hr
Responsibilities : • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform • Manage and prioritize central ticketing queue to ensure timely resolution ...
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...
Quick apply
Service Desk Analyst II
Hohenwald, TN · On-site
$17 - $23.25/hr
Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...
Quick apply
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...
Service Desk Analyst II
Brentwood, TN · On-site
$19.50 - $26.50/hr
Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: Current ...
Phone Chat information
See Tennessee salary details
$8.07 - $9.48
12% of jobs
$9.48 - $10.89
12% of jobs
$11.15 is the 25th percentile. Wages below this are outliers.
$10.89 - $12.30
9% of jobs
The median wage is $13.07 / hr.
$12.30 - $13.71
33% of jobs
$14.92 is the 75th percentile. Wages above this are outliers.
$13.71 - $15.11
12% of jobs
$15.11 - $16.52
9% of jobs
$16.52 - $17.93
6% of jobs
$17.93 - $19.34
4% of jobs
$19.34 - $20.75
2% of jobs
$20.75 - $22.15
1% of jobs
$22.15 - $23.56
1% of jobs
$8
$14
$23
How much do phone chat jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for phone chat in Tennessee is $14.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.72 per hour, depending on experience, location, and employer.
What is a phone chat job?
Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.
What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?
To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.
What is the difference between Phone Chat vs Customer Service Representative?
| Aspect | Phone Chat | Customer Service Representative |
|---|---|---|
| Credentials | Minimal; communication skills often prioritized | High school diploma or equivalent; sometimes additional training |
| Work Environment | Remote or call center; online chat platforms | Call centers, retail, or office settings |
| Industry Usage | Customer support, tech support, sales | Retail, telecom, banking, and more |
| Common Search/Comparison | Yes | Yes |
Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.
How do I become a phone chat agent?
To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat or communication tools. Some roles may also require a background check or certain technical skills.
What are the most commonly searched types of Phone Chat jobs in Tennessee?
The most popular types of Phone Chat jobs in Tennessee are:
What are popular job titles related to Phone Chat jobs in Tennessee?
For Phone Chat jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Phone Chat jobs in Tennessee look for?
The top searched job categories for Phone Chat jobs in Tennessee are:
H&R Block rating
5.7
Based on 295 frontline employees who took The Breakroom Quiz
149th of 154 rated financial services
Job description
About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
Your Expertise:
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
- Bachelor's degree in accounting or related field
- CPA or Enrolled Agent certification
- Experience completing complex returns (individual, trust, partnership)
- 5+ years of experience in accounting, finance, bookkeeping or tax
- Experience conducting virtual tax interviews
- Experience with tax planning and audit support
- Sales and/or marketing experience
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
- Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- All certification levels can provide tax notice services
- Circular 230 associates can provide audit representation
- Mentor and support teammates
Your Expertise:
- Successful completion of the H&R Block Tax Knowledge Assessment2
- Experience in accounting, finance, bookkeeping or tax
- Experience completing individual returns
- Experience working in a fast-paced environment
- Comfort working with virtual tools - video, phone and chat
- Ability to effectively communicate in person, via phone and in writing
- Must complete continuing education requirement and meet all other IRS and applicable state requirements
- High school diploma / equivalent or higher
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
What H&R Block employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About H&R Block
Sourced by ZipRecruiter
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
Industry
Accounting services, it services and finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US