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Phone Chat Jobs (NOW HIRING)

Certus

Bilingual Customer Experience Specialist

Orlando, FL · On-site +1

$18.50 - $19/hr

ROLE AT A GLANCE • Multichannel support - phone, chat, email, and tier-1 technical help • Bilingual (English & Spanish) - serve customers in both languages • Room to grow - build skills and ...

New

USZoom LLC

$17 - $19/hr

There will be a two-week, paid training which starts on Day 1! To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent ...

Belcan

Human Resources Assistant 3

Irving, TX

$37.05/hr

In this role you will own agent scheduling for phone, chat, case, and non‑phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal ...

ENERGY OGRE LLC

Call Center - Member Care Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Work collaboratively across departments to resolve member issues, striving for one-call resolutions. * Assist members via phone, chat, and email, ensuring a seamless and consistent experience.

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How much do phone chat jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for phone chat in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Phone Chat Representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

What do people do 144 times a day?

In a Phone Chat job, employees often make or receive approximately 144 calls per day, depending on the workload and call duration. This high volume requires good communication skills, time management, and the ability to handle multiple conversations efficiently.

Which billionaire uses an iPhone?

Many billionaires, including Elon Musk and Tim Cook, are known to use iPhones. As high-profile individuals, they often use Apple devices for personal and professional communication, and familiarity with iPhones can be beneficial for roles involving communication skills and technology proficiency.

Where is my phone's app?

For a Phone Chat job, your app is typically provided by the employer or platform you are working with. It may be a dedicated chat application or a web-based interface accessible through your device. Check your email or onboarding materials for download links or access instructions.

What are phone chat jobs?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What drains your data the most?

For a phone chat job, the most data-consuming activities include streaming or downloading audio and video files, especially during long calls or training sessions. Using VoIP services, video conferencing, or sharing large files can also significantly increase data usage. Monitoring and managing these activities can help reduce data consumption while performing the job effectively.
More about Phone Chat jobs
What cities are hiring for Phone Chat jobs? Cities with the most Phone Chat job openings:
What are the most commonly searched types of Phone Chat jobs? The most popular types of Phone Chat jobs are:
What states have the most Phone Chat jobs? States with the most job openings for Phone Chat jobs include:
What job categories do people searching Phone Chat jobs look for? The top searched job categories for Phone Chat jobs are:
Phone Chat jobs near you
Infographic showing various Phone Chat job openings in the United States as of June 2026, with employment types broken down into 70% Full Time, 5% Part Time, and 25% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.
Team Leader - 988 Lifeline Program

Team Leader - 988 Lifeline Program

Northwestern Counseling & Support Services

Saint Albans, VT • On-site

$30 - $32/hr

Full-time

Medical, Dental, Retirement

Posted 11 days ago

Job description

At NCSS, our 988 Lifeline program provides immediate, compassionate support to individuals in crisis. As one of only two 988 Lifeline centers in Vermont, we connect with people through phone, chat, and text ensuring no one has to navigate a crisis alone.
We're seeking a Team Leader who combines strong clinical skills with a collaborative leadership style. In this role, you'll lead a team that provides direct crisis support and guiding day-to-day operations of the 988 Lifeline program. You'll work closely with law enforcement, emergency responders, internal teams, and community partners to coordinate effective responses, while supporting and supervising staff and interns.
You'll also help ensure the program runs smoothly behind the scenes managing scheduling and coverage, reviewing documentation, supporting staff training and performance, and tracking data required by statewide partners. In collaboration with the Community Mental Health Services Division Director, you may also assist with broader program outcomes.
In this role, you will:
  • Provide 988 Lifeline support via phone, chat, and text
  • Help lead daily operations, including scheduling and team support
  • Supervise, train, and mentor staff and interns
  • Collaborate with emergency services and community partners
  • Support quality assurance and required data tracking
  • May include covering 988 shifts - evenings and weekends - as needed.

This is a meaningful opportunity to lead a dedicated team while making a real-time impact in the lives of those in crisis.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Master's Degree
Valid license (Licensed Mental Health Counselor, Licensed Social Worker or Licensed Psychologist) to practice in the State of Vermont or be licensure eligible.

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