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Phone Chat Jobs in California (NOW HIRING)

Provide technical support through inbound phone calls and live chat. * Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards ...

Provide technical support through inbound phone calls and live chat. * Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards ...

* Serve as the primary technical point of contact for customers over live phone and chat, before and after the sale, including scheduled callbacks. * Provide consultative pre-sales guidance - helping ...

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Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Have a great phone and chat voice (interactive, positive, calming). * Work well within the CSR team and with the other departments in our hospital. * Be detail oriented: Collect correct client ...

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Phone Chat information

See California salary details

$8

$15

$25

How much do phone chat jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for phone chat in California is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.07 per hour, depending on experience, location, and employer.

What is a phone chat job?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

How do I become a phone chat agent?

To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat or communication tools. Some roles may also require a background check or certain technical skills.

What are the most commonly searched types of Phone Chat jobs in California?

The most popular types of Phone Chat jobs in California are:

What cities in California are hiring for Phone Chat jobs?

Cities in California with the most Phone Chat job openings:

Infographic showing various Phone Chat job openings in California as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,860 per year, or $15.8 per hour.

Product Manager - Integrated Customer Experience (ICX)

Spiceorb

San Jose, CA • On-site

Other

Posted 3 days ago

New


Job description

Job: Product Manager  – Integrated Customer Experience (ICX)
Location: San Jose, CA - Hybrid

About the Role
We are looking for a Product Manager – Integrated Customer Experience (ICX) to help define, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms. 
This role will focus on CCaaS solutions, emphasizing Amazon Connect, and require close collaboration with Business, IT, Engineering, and Operations teams in a fast-paced, enterprise environment.
 
 
What You Bring
• 6+ years of IT experience, with 4+ years as a Product Manager.
• Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
• Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
• Strong experience writing user stories, functional requirements, and acceptance criteria.