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Phone Chat Jobs in Minnesota (NOW HIRING)

Plastic Printers

Impressions Specialist

Hastings, MN · On-site

Build relationships through phone, chat, and email * Discover solutions that fit customer needs * Gain confidence communicating with all kinds of people You'll be learning skills that apply far ...

Tactile Medical

Patient Advocate

Minneapolis, MN

$18.50 - $24/hr

Respond to inbound patient inquiries via phone, chat, text and email * Initiate outbound patient contact, part of the rental reauthorization process, to obtain information for continued authorization ...

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All JobsPhone Chat JobsPhone Chat Jobs in Minnesota

Phone Chat information

See Minnesota salary details

$8

$15

$25

How much do phone chat jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for phone chat in Minnesota is $15.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $16.97 per hour, depending on experience, location, and employer.

How do I become a phone chat agent?

To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat platforms or tools. Some employers prefer candidates who are tech-savvy and able to handle multiple conversations simultaneously.

What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

What is a phone chat job?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What are the most commonly searched types of Phone Chat jobs in Minnesota?

The most popular types of Phone Chat jobs in Minnesota are:

What are popular job titles related to Phone Chat jobs in Minnesota?

For Phone Chat jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Phone Chat jobs in Minnesota look for?

The top searched job categories for Phone Chat jobs in Minnesota are:

Phone Chat jobs near you
Infographic showing various Phone Chat job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, and 35% Remote job distribution, with an average salary of $32,610 per year, or $15.7 per hour.

Sales & Customer Support Specialist

American Time

Dassel, MN • On-site

$15 - $18/hr

Full-time

Posted 3 days ago

New

Job description

TEMP TO HIRE POSITION
American Time is an industry-leading manufacturer for the design, engineering, and distribution of synchronized time, cloud communication, and safety systems for facilities worldwide. American Time clock and communication systems can be found in a wide variety of facilities and industries benefiting healthcare, education, corporate, construction, manufacturing, distribution, government, sports amp; entertainment, and transportation customers.
As a trusted advisor, we provide high-quality, innovative, and easy-to-use products and solutions with a high level of expertise and service. Our products are designed, engineered, tested, and assembled in the USA. Because of our strict quality control, American Time products are backed by lifetime customer support to ensure long term customer satisfaction.
The Sales amp; Customer Support Specialist will serve as the first point of contact for customers, providing support and resolving inquiries. This role involves answering incoming inquiries by phone, email, and chat, addressing customer concerns, and delivering exceptional service in a professional and courteous manner.
  • Create positive interactions with customers through phone, chat, and email communications, thus creating an increase in sales and customer satisfaction. Create a positive experience by demonstrating good listening and communication skills, strong problem-solving skills, and appropriate patience.
  • Ensure accurate data entry of account contact information, quotes, orders, and other documentation in company ERP system and databases.
  • Achieve personal and departmental goals through effective research and communication. Meet or exceed net booked sales goal for self and team.
  • Continually enhance ability to provide accurate and timely information to customers and co-workers through training and development opportunities.
Required skills
  • Demonstrates professional phone etiquette, active listening, and the ability to convey information clearly and effectively through both verbal and written communication.
  • Demonstrates the ability to foster a positive work environment by leveraging individual strengths, promoting teamwork, and driving collective success toward shared goals. Maintains a courteous and professional manner when dealing with internal and external customers and vendors.
  • Applies a solution-oriented mindset to resolve issues efficiently, prioritizing customer satisfaction and long-term resolution.
  • Demonstrates patience and empathy when addressing customer concerns, ensuring supportive and respectful interaction.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and experienced with ERP systems to support operational efficiency.
  • Continuously improves performance by actively applying feedback from monitoring, training, and supervision.
World-Class Service amp; Support. We are headquartered in the heart of Minnesota where know-how and honest relationships mean everything. Our customers are treated with those same values of trust and service, and it's often the reason they choose to work with us time after time. We serve our customers via phone, chat, and web.
Sound like you? Please reach out to learn more! We look forward to learning more about you.

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